THE INFLUENCE OF OFFICERS PROFESSIONALISM TOWARDS THE QUALITY OF SERVICE OF THE CONSTRUCTION PERMIT AT ONE STOP SERVICE UNIT IN THE ADMINISTRATIVE CITY OF CENTRAL JAKARTA AT THE PROVINCE OF JAKARTA

Abstract

The construction permit service by the One Stop Service Unit in the Administrative City of the Central Jakarta has not been satisfied. It was also evaluated by independent institution, such as International Finance Corporation (IFC) financed by the World Bank. This condition created an unprofessional manner of the officers. This research was conducted to get a detailed analysis of the employees professionalism, the construction permit quality of service, and the influence of employee professionalism towards the quality of service on construction permit at the One Stop Service Unit in the Administrative City of Central Jakarta at the Province of Jakarta.The unit of analysis in this research was the officers at the One Stop Service Unit at the Central Jakarta, consists of the front desk and back desk officers. The Officers Professionalism were assessed on five dimensions: innovative and creative, self-supporting work, work consistency, work and career commitment. The samples of this research were 190 peoples who received construction permit services from eight sub-districts in Central Jakarta. Structural Equation Modeling (SEM) was used to examine the hypothesis of the research, and the questionnaire was in a Semantic Differential form.The result of the research were: (1) the level of Officers Professionalism assessed by four dimensions was low; (2) the Construction Permit Service reflected by five dimensions was not satisfied; (3) there was significant influence between the Officers Professionalism towards the Quality of Service of the construction permit at the One Stop Service Unit in the Administrative City of the Central Jakarta.

Keywords: One Stop Service Unit, Quality of Service, professionalism


Article Review Status: Published

Pages: 15-34 (Download PDF)

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