AN INVESTIGATION ON THE INFLUENCE OF TRAINING ON PERFORMANCE OF CLERICAL STAFF IN THE CIVIL SERVICE

Abstract

The study was carried out to assess the influence of training programmes on the performance of clerical officers in the civil service, in all the departments in Embu West District Headquarters. The objective of the study was to establish an investigation on the influence of training on performance of clerical staff in the civil service. The researcher was premised on fact that, the existence of training programmes in an organization improves workers productivity, motivation, quality of work, team work and also improves knowledge and skills of it employees.

 

The research design used was a descriptive study of the clerical staff in the district. The target population totals to 78 and stratified random sampling was used as the sampling technique to arrive to a sample of 60 clerical officers. Questionnaires and analyses of relevant documents and records were used as instruments of data collection for both primary and secondary data. The data collected was analyzed and presented using pie charts, percentages, graphs for both quantitative and qualitative analysis.

 

The study established that the on-the-job training programmes greatly improved knowledge and skills of workers though it did not effectively improve team work. It also improved productivity, motivation and quality of work to some extent. The off-the-job training greatly improved teamwork, but does not effectively improve the knowledge and skills. It also established that Continuous Professional Education is not commonly used in organizations, and not well developed where it is used. It’s the recommendation of this study that the on the job training programmes be re-evaluated to cater for all aspects of employee’s performance in their work place, especially team work.

 

 

Keywords:

Unique Article ID: IJBMR-165b

Article Review Status: Review Completed - Accepted (Pay Publication Fee)

If your article’s review has been completed, please ensure you check your email for feedback.

Creative Commons Licence
This work by European American Journals is licensed under a Creative Commons Attribution-NonCommercial-NoDerivs 3.0 Unported License

  • Our Journal Publishing Partners