Tag Archives: user satisfaction

User Information Needs and Reference Services Satisfaction at Selected Federal Universities Libraries in North-Eastern Nigeria (Published)

One of the most important criteria for assessing a library is the level of satisfaction its users express with the service they get. The extent to which the library is able to anticipate user needs and integrate such predictions into collection development is a crucial aspect in influencing the level of satisfaction users have with the library’s service. As a general concept, “user satisfaction” refers to how satisfied users are with a service or product they have used; as a more specific term, “library user satisfaction,” it is used to describe how happy library patrons are with the library’s collection and services. The study used a descriptive survey technique with a sample size of 288 postgraduate students randomly selected from four different Federal Universities in Northeast Nigeria. The data was collected by closed-ended questionnaire, and the resulting psychometrics include a CRV=1 and r-coefficient of 0.83. Frequency counts and percentages, together with chi-square tests at the 0.05 significance level, were used to examine the data. The study established that graduate students asked reference librarians for the same types of information but were dissatisfied with the level of service they received from librarians at their respective institutions. The results reveal a linear correlation between all the factors; therefore, it stands to reason that the chosen universities have the same information needs and levels of user satisfaction.

Citation: Inuwa Bukar, Grace Wambui Kimani and Wekalao Namande (2022) User Information Needs and Reference Services Satisfaction at Selected Federal Universities Libraries in North-Eastern Nigeria, International Journal of Library and Information Science Studies, Vol.8, No.3, pp.24-33



Keywords: Graduate Students, Library, reference librarian, reference service, user satisfaction

The Effect of Integrated Pharmaceutical Logistic System on User Satisfaction and Logistics Performance of HIV/AIDS Commodities: Evidence form Public Hospitals in Ethiopia (Published)

This study was conducted to assess the effect of IPLS on user satisfaction and logistics performance of HIV/AIDS commodities. Data were collected from 127 respondents in six public Hospitals using questionnaire and interview. The study employed explanatory design with mixed research method. The data collected and analyzed indicated that IPLS enhances their satisfaction which increases job performance of users. IPLS resulted in big improvement in the accuracy of logistics by improving planning, decision making, productivity and overall logistics objectives. The regression analysis indicated that all the independent variables have strong and positive effect on user satisfaction and thereby on Logistics performance except system quality which did not have strong and positive effect on user satisfaction due to factors specific to the Ethiopian environment as indicted in the interview such as turnover of trained staff, lack of trainings and other factors. Future research may be conducted by incorporating other variables that affect IPLS, covering wider geographic area, and also incorporating private hospitals.

Keywords: Cultural Factors, HIV/AIDS commodities, Information quality, Service Quality, system quality, user satisfaction

The Effect of Top Management Commitment, Organizational Culture on the Quality of Accounting Information Systems Management and Impact on User Satisfaction (Published)

The purpose of this study is an attempt to explain the test empirically, Commitment Top management, organizational culture to quality of Information Systems Management Accounting and imflikasinya the User Experience (relevant, accurate, timely and complete) to develop a theoretical framework as the basis for the hypothesis as an answer to the question research, namely, the extent to which mamana said that the information system established by the organizational structure, business processes, goals, culture, politics and management to serve the needs of the organization. In line with management accounting information system is a set of human resources and capital in an organization that is responsible for generating and disseminate information considered relevant for internal decision making.

Keywords: Commitment Management, Information Systems Management Accounting, Organizational Culture, user satisfaction

Effect of Competence User Information System, the Quality of Accounting Information Systems Management and Implications Insatisfaction User Information System (State Owner in Sumatera Selatan) (Published)

Accounting Management Information System (MAIS) is an information system generally. MAIS management accounting information system is an important part of the overall enterprise information systems. Management accounting information system development and application of management accounting information system, a human resources research important. Aim Accounting Management Information System (MAIS) to test the effect of the competence of the Quality Information System users MAIS and its implications for user satisfaction information systems to look for more specific information which helps to strengthen the information about strategic issues from informal sources. The research was conducted at 32 State-Owned Enterprises in the district and city in Sumatera Selatan. To avoid any misunderstanding of the users of information systems, have implications for the satisfaction of users of information systems, information systems User Competence is an important factor in the spread of management accounting information systems

Keywords: Accounting Information Systems Management, User Competence, user satisfaction

A Preliminary Investigation of Measuring Users Satisfaction & Success on Financial & Accounting Information System: Bruneian Perspective (Published)

The pilot study undertakes and validates the Delone & McLean’s (2003) instrument to measure users’ success of Financial and Accounting Information System (FAIS) developed for Brunei Government under its e-Government initiative. The model uses seven constructs such as system quality, information quality, service quality, system use, user’s satisfaction, net benefits and system success. The results based on the path analysis have shown that success of the FAIS is measured by the net benefit which in turn is determined by users’ satisfaction and system use. Majority (71%) of the respondents are satisfied from the system. The data analysis further shows significant path (beta coefficient- 0.42) from satisfaction to the benefits and 0.37 to success. However, 33% of the variance in success is explained by the net benefits. Based upon the analysis some suggestions and practical implications were discussed that would be helpful for the full study.

Keywords: Accounting Information System (AIS), Brunei Darussalam, E-government, information system success, user satisfaction