Tag Archives: TQM

The Impact of a Management Model on the Continuous Positive Changes in Human Capital and the Efficiency of Public Administration in the Education Sector (Published)

TQM models are disseminated worldwide, regardless of the specifics of the institutional and cultural environment. The study focuses on the application of HR practices, based on TQM, in the specific institutional environment of local education institutions, in modern Greece. The provision of high-quality and effective administrative support to schools can contribute to their smooth operation. The staff of the Directorates of Education in the Region of Central Macedonia comprises the survey population. The subject in question was examined using quantitative methods and the methodological approach of regression analysis has led to the collection of reliable data. The empirical study examined the current situation with regard to HRM and the attitudes of employees in the structural units of public education governance. Results of the analysis show that HR practices implementation affects public officers’ satisfaction and motivation. The development of the practical-applied structural model provides top managers (of local educational units) with indicators and evidence-data-based results for the decision-making process regarding HRM activities. The effect of modern practices has an important impact on employees’ motivation that produces positive changes in human capital and increases the contribution of HRM to the organizational performance and the quality of public services in the field of education.

Keywords: HRM, Public Administration, Satisfaction, TQM, local educational leadership, quality services

Re-Emphasizing Total Quality Management for Organizational Effectiveness: Challenges and Strategies (Published)

The paper defined Total Quality Management (TQM) as a continuous and dedicated effort by an organization to pursue perfection in production output in order to satisfy the customers’ needs. The tenets are based on commitment, continuous dedication improvement to the established goals. Other guiding principles were discussed together with the origin and Japanese experiences. The components of TQM were discussed together with its organizational effectiveness. The TQM is customer centered. Justification for the research and the problems which the research was meant to solve were discussed. The accruable profits of TQM to an organization were stressed in that some organizations are run down by poor management strategies as outlined in (Dalota, 2011). However, the TQM implementation strategies were highlighted as the way to handle the challenges. Organizations that apply TQM shall surely revolutionize the production capabilities and enjoy greater market share in the economy. Organizations without TQM principles stand the risk of losing global market share in the new economic trend of the world market. TQM provides the opportunity for the employees to acquire the necessary skills, abilities, knowledge and competence for organizational and personal well-being.

Keywords: Customer Satisfaction, Organizational effectiveness, TQM, challenges and accruable profits, implementation strategies