Key Success Factors of Total Quality Management (TQM) for the Hospitality Sector. A Critical Review of the Literature (Published)
The aim of this paper is to find the key practices of TQM, which are directly associated and implementable into hospitality sector by reviewing the literature of both service and manufacturing sector, and to outline key practices of TQM to develop a comprehensive and feasible quality framework for managers of SMEs to adopt the best TQM practices that enhance operational efficiency through quality improvement and to achieve optimal results, which is lacking in the literature. The researcher has applied a systematic literature review strategy to achieve the overall aim of this study. The systematic literature review has focused more on explaining the concepts comprehensively and in an organised manner. In this regard, the outline of the literature has been designed in such a manner, to go from a general perspective to a broader perspective to provide an in-depth discussion of the research topic. Data relevant to the research has been collected from scholarly articles and previous studies, to provide a clear understanding of the topic. Finally, this research makes an original contribution in the academic field as it enhances the knowledge of TQM among the managers and quality practitioners concerning key TQM practices, which are directly associated and can be implemented in the hospitality industry.
Relationship between Total Quality Management Practices and Profitability: Case of Small Hotel Sector London (UK) (Published)
The rise of competition has inclined various small-scale businesses to incorporate a robust strategy in order to increase profitability. Therefore, in the contemporary enterprise sector, exceptional importance has been given to the concept of Total Quality Management by both local and multinational organisations, considering the associated benefits of continuous improvement, increased efficiency, and the overall efficacy of the organisation. Thus, the main aim of this study is to assess the impact of TQM implementation into small scale hotels in terms of financial growth (profitability); and to develop a comprehensive and feasible quality framework for managers to adopt the best TQM practices that enhance profitability through quality improvement and to achieve expected results. The researcher has applied quantitative method by recruiting 141 participants (managerial level) to achieve the overall aim and objectives of this study, Therefore, survey questionnaires by using Likert scale has been conducted leading towards descriptive, correlation and chi-square analysis of the data collected. The results showed that various TQM practices have positive impact on the profitability of small hotels, such as continuous improvement, quality improvement, role of top management, training and education, employee empowerment and technological innovation, Finally, this research makes an original contribution in the academic and practical field as it enhances the knowledge of TQM among the managers and quality practitioners. Besides presenting some recommendations for small hotels, the study also puts some suggestions for future research in this area with limitations.
The purpose of this paper is to explore the relevant issues in the relationship between Total Quality Management (TQM) and the performance of SMEs. This study focuses mainly on the application of TQM in the Libyan industrial sector. The population surveyed includes only fifty fife Libyan manufacturing companies. Objectives: To determine the dominance of TQM practices in small and medium manufacturing companies in Libya and their relation to financial performance. This paper also discusses the need to mediate the relationship between the performance of TQM and SMEs. The Concept Paper conducts a comprehensive review of relevant literature prior to the development of proposals for TQM practices and the performance of SMEs. Moreover, apart from the continuous improvement that was found to have a significant correlation with corporate solvency, there was no statistically significant relationship between other TQM areas and the financial performance of companies in terms of liquidity, solvency and profitability. The collected data were analyzed using user frequency and methods (descriptive statistics), t-test, correlation and step regression analysis (deductive statistics). These results go hand in hand with the fact that TQM rewards are very long-term which means that any investment in quality efforts may not necessarily lead to any positive improvement in financial performance at once. This study has resulted in an important insight that could be a development campaign Quality SME long-term strategy is ideal for improving productivity. Improvements: The comparison of the TQM adoption between companies in terms of time period gives insights into TQM impacts, if any, when carried out over the long term.
The Impact of Knowledge Management on the Performance of Commercial Banks’ Employees in Jordan (Published)
This study examined the impact of knowledge management on the performance of commercial banks’ employees in Jordan, the sample of the study consisted of 150 employee from 12 commercial banks located at Irbid Governorate of Jordan, a set of questionnaire was distributed to them and collected in order to conduct this study. Descriptive statistics were used to analyze the data using the Statistical Package for the Social Sciences (SPSS). Simple regression test was used to test the hypotheses to achieve the objective of the study. The results of the study showed that there is a statistically significant impact at the level of (α ≤ 0.05) for knowledge management in the functional performance of employees of commercial banks, as well as, there are no differences in the responses of members of the sample to the impact of knowledge management on the performance of employees of commercial banks due to the functional variables (age, gender, academic qualification, and years of experience).
FACTORS AFFECTING THE IMPLEMENTATION OF TOTAL QUALITY MANAGEMENT IN JORDANIAN COMMERCIAL BANKS FROM CUSTOMERS POINT OF VIEW (Published)
This research aimed at investigating the factors affecting the implementation of TQM in a sample of commercial banks in Jordan. The study used the questionnaire as a tool to collect data. The results showed that there are some defaults in the implementation of TQM in commercial banks in Jordan and some aspects of TQM were ignored and wrongly Implemented and this in turn affected customer care
Exploring Total Quality Management (TQM) Approaches in Higher Education Institutions in a Globalized Environment- Case Analysis of UK and Sweden (Published)
Universally, the role of Higher Education is changing and getting becoming more and more integrated with the process of economic development and prosperity by contributing to the intellectual capital of many a country and act as a source of physical and social capital. This integrated global phenomenon is throwing multitudes of critical challenges in terms of developing qualitative approach towards managing higher education in a global platform with a clear objective to bring uniformity in many critical areas and reduce the gap of discrimination in terms of quality of education towards knowledge and skill building. This prudent approach and quality focus will make higher education not only more integrated with the global standards but also contribute to the talent equation of any country perfectly ready to take on global challenges and contribute towards economic growth and prosperity. The genesis of this research comes from the above backdrop which added to my quest to explore Total Quality Management (TQM) approach to Higher Education in a globalized environment with special focus on practices in United Kingdom and Sweden and analyze the practices of University College in Sweden. The quest to adopt TQM approach is to make the Higher Education Institutions (HEIs) more qualitative in the knowledge generation and dissemination as measured in the three most critical areas of Teaching, Research and Consulting as a part of extended activities. Total Quality Management (TQM) is inevitably common factor that will shape the strategies of Higher Education Institutions in their attempt to satisfy major stakeholders like students, industry, society etc. This research is an attempt to explore adoption of Total Quality Management (TQM) in HEIs as adopted by various industry and created bigger and better value delivery to its’ respective stakeholders and contributed richly to the economic development and prosperity of the nation. The adoption of Total Quality Management in education sector will have profound impact on the critical dimensions such as: Consistency, Fitness to purpose, Value for money, Transformative. The evolution of various internationally recognized quality agencies like EQNA in Europe and QAA (Quality Assurance Agency) in United Kingdom is making the tough task of bringing and managing quality in Higher Education Institution possible and creating a framework for meeting the increasing expectations of stakeholders in alignment with the changes in external environment. Last but not the least, TQM is a general management technique can be applied to Higher Education Institutions to define and attain quality with a focus to meet and exceed the expectations of stakeholders by instituting the process of continuous improvement. Over the last few years, TQM has been applied in the education industry. Majority of the applications have been in the administrative side of the institutions, but some institutions have applied TQM to curriculum development and delivery area.
EFFECTS OF LEAN PRODUCTION ON ORGANIZATIONAL PERFORMANCE: A CASE STUDY OF FLOUR PRODUCING COMPANY IN KENYA (Published)
Global competition in business has forced most production sectors to realign their strategies to achieve competitive advantage. In flour producing companies in Kenya, the problem of broad production has been in place and as advanced technology takes its roots in Africa, there has been an increasing demand for quality output by the industry; which can be achieved by effective adoption of various production systems. The paper sought to assess the effects of lean production on organizational performance. The study was designed determine the elements of lean production, effect of lean production systems on product quality, strategies for waste reduction and the challenges of adopting lean production. The study adopted a descriptive research design. Data The study found out improving management style and involving all employees at all levels, as well as better inventory management leads to a more efficient practice of lean production. Material management and physical distribution are positively related and are therefore critical determinants of successful lean production practice within the organization. With a response rate of 75% the study concluded firms should adopt the use of lean production system as a means to improved performance.
EFFECTS OF LEAN PRODUCTION ON ORGANIZATIONAL PERFORMANCE: A CASE STUDY OF FLOUR PRODUCING COMPANY IN KENYA. (Review Completed - Accepted)
In flour producing companies in Kenya, the problem of broad production has been in place and there is an increasing demand for quality output by the industry; which can be achieved by effective adoption of various production systems. The paper sought to assess the effects of lean production on organizational performance. The study was designed determine the elements of lean production, effect of lean production systems on product quality, strategies for waste reduction and the challenges of adopting lean production. The study found improving management style and involving all employees as well as better inventory management leads to a more efficient practice of lean production. Material management and physical distribution are positively related and are therefore critical determinants of successful lean production practice within the organization. With a response rate of 75% the study concluded firms should adopt the use of lean production system as a means to improved performance