Tag Archives: Total Quality Management

The Impact of Knowledge Management on the Performance of Commercial Banks’ Employees in Jordan (Published)

This study examined the impact of knowledge management on the performance of commercial banks’ employees in Jordan, the sample of the study consisted of 150 employee from 12 commercial banks located at Irbid Governorate of Jordan, a set of questionnaire was distributed to them and collected in order to conduct this study. Descriptive statistics were used to analyze the data using the Statistical Package for the Social Sciences (SPSS). Simple regression test was used to test the hypotheses to achieve the objective of the study. The results of the study showed that there is a statistically significant impact at the level of (α ≤ 0.05) for knowledge management in the functional performance of employees of commercial banks, as well as, there are no differences in the responses of members of the sample to the impact of knowledge management on the performance of employees of commercial banks due to the functional variables (age, gender, academic qualification, and years of experience).

Keywords: Commercial Banks, Employees’ Performance, Knowledge Management, Total Quality Management

FACTORS AFFECTING THE IMPLEMENTATION OF TOTAL QUALITY MANAGEMENT IN JORDANIAN COMMERCIAL BANKS FROM CUSTOMERS POINT OF VIEW (Published)

This research aimed at investigating the factors affecting the implementation of TQM in a sample of commercial banks in Jordan. The study used the questionnaire as a tool to collect data. The results showed that there are some defaults in the implementation of TQM in commercial banks in Jordan and some aspects of TQM were ignored and wrongly Implemented and this in turn affected customer care

Keywords: Commercial Banks, Conformance, Customers, Specification., Total Quality Management

Exploring Total Quality Management (TQM) Approaches in Higher Education Institutions in a Globalized Environment- Case Analysis of UK and Sweden (Published)

Universally, the role of Higher Education is changing and getting becoming more and more integrated with the process of economic development and prosperity by contributing to the intellectual capital of many a country and act as a source of physical and social capital. This integrated global phenomenon is throwing multitudes of critical challenges in terms of developing qualitative approach towards managing higher education in a global platform with a clear objective to bring uniformity in many critical areas and reduce the gap of discrimination in terms of quality of education towards knowledge and skill building. This prudent approach and quality focus will make higher education not only more integrated with the global standards but also contribute to the talent equation of any country perfectly ready to take on global challenges and contribute towards economic growth and prosperity. The genesis of this research comes from the above backdrop which added to my quest to explore Total Quality Management (TQM) approach to Higher Education in a globalized environment with special focus on practices in United Kingdom and Sweden and analyze the practices of University College in Sweden. The quest to adopt TQM approach is to make the Higher Education Institutions (HEIs) more qualitative in the knowledge generation and dissemination as measured in the three most critical areas of Teaching, Research and Consulting as a part of extended activities. Total Quality Management (TQM) is inevitably common factor that will shape the strategies of Higher Education Institutions in their attempt to satisfy major stakeholders like students, industry, society etc. This research is an attempt to explore adoption of Total Quality Management (TQM) in HEIs as adopted by various industry and created bigger and better value delivery to its’ respective stakeholders and contributed richly to the economic development and prosperity of the nation. The adoption of Total Quality Management in education sector will have profound impact on the critical dimensions such as: Consistency, Fitness to purpose, Value for money, Transformative. The evolution of various internationally recognized quality agencies like EQNA in Europe and QAA (Quality Assurance Agency) in United Kingdom is making the tough task of bringing and managing quality in Higher Education Institution possible and creating a framework for meeting the increasing expectations of stakeholders in alignment with the changes in external environment. Last but not the least, TQM is a general management technique can be applied to Higher Education Institutions to define and attain quality with a focus to meet and exceed the expectations of stakeholders by instituting the process of continuous improvement. Over the last few years, TQM has been applied in the education industry. Majority of the applications have been in the administrative side of the institutions, but some institutions have applied TQM to curriculum development and delivery area.

Keywords: Culture, Customers of higher education, Higher Education Institutions, Implementation, Models of implementation, Quality in Higher Education, Total Quality Management, Transformations

EFFECTS OF LEAN PRODUCTION ON ORGANIZATIONAL PERFORMANCE: A CASE STUDY OF FLOUR PRODUCING COMPANY IN KENYA (Published)

Global competition in business has forced most production sectors to realign their strategies to achieve competitive advantage. In flour producing companies in Kenya, the problem of broad production has been in place and as advanced technology takes its roots in Africa, there has been an increasing demand for quality output by the industry; which can be achieved by effective adoption of various production systems. The paper sought to assess the effects of lean production on organizational performance. The study was designed determine the elements of lean production, effect of lean production systems on product quality, strategies for waste reduction and the challenges of adopting lean production. The study adopted a descriptive research design. Data The study found out improving management style and involving all employees at all levels, as well as better inventory management leads to a more efficient practice of lean production. Material management and physical distribution are positively related and are therefore critical determinants of successful lean production practice within the organization. With a response rate of 75% the study concluded firms should adopt the use of lean production system as a means to improved performance.

Keywords: Inventory Management System, Just-in-time, Lean Production System, Organizational Performance, Total Quality Management

EFFECTS OF LEAN PRODUCTION ON ORGANIZATIONAL PERFORMANCE: A CASE STUDY OF FLOUR PRODUCING COMPANY IN KENYA. (Review Completed - Accepted)

In flour producing companies in Kenya, the problem of broad production has been in place and there is an increasing demand for quality output by the industry; which can be achieved by effective adoption of various production systems. The paper sought to assess the effects of lean production on organizational performance. The study was designed determine the elements of lean production, effect of lean production systems on product quality, strategies for waste reduction and the challenges of adopting lean production. The study found improving management style and involving all employees as well as better inventory management leads to a more efficient practice of lean production. Material management and physical distribution are positively related and are therefore critical determinants of successful lean production practice within the organization. With a response rate of 75% the study concluded firms should adopt the use of lean production system as a means to improved performance

Keywords: Just-in-time, Lean Production, Organizational Performance, Total Quality Management