Tag Archives: Students’ Satisfaction

Influence of Transformational Leadership on Psychological Empowerment and Students’ Satisfaction during Pandemic Period-2019. A Case Study of China University (Published)

Citation: Amjad Nawaz, Gu Aihua, Yuanyuan Xing and Han Shu (2022) Influence of Transformational Leadership on Psychological Empowerment and Students’ Satisfaction during Pandemic Period-2019. A Case Study of China University, Global Journal of Political Science and Administration, Vol.10, No.1, pp.1-21

Abstract: The epidemic interrupted the whole life around the world in 2020. This research examines the influence of transformational leadership on students’ psychologically empowerment and satisfaction during the students during the pandemic period. This research explores the relationship of transformational leadership with students during the epidemic period for their psychological empowerment and satisfaction relationship. This research used the non-probability sampling method for gathering the data from 300 students of Chinese University. IBM SPSS 23 and AMOS were used to find out the outcomes. It was hypothesized that the importance of transformational leadership is specifically advantageous to student satisfaction and mediated through psychological empowerment relationships. The results of this study indicate that during the pandemic era, teachers were very concerned about the welfare and protection of students. There are also geographical, educational, psychological, and physical disparities to contend with since students have come from diverse nations, societies, and faiths. Therefore, this research is important for teachers and administrative staff in creating such leadership in universities. Chinese universities are needed an environment in which leadership is more motivated and students are encouraged for any future emergency or crisis. The implications of the results are discussed, as well as the research limitations of future studies.

Keywords: International Students, Students’ Satisfaction, Transformational Leadership, psychological empowerment

Students’ Satisfaction and Its Determinants: The Case of Two Eastern Ethiopian Universities: Comparative Analysis of Jigjiga University and Dire Dawa University (Published)

The ever increasing size of students at Colleges and Universities in Ethiopia also reflect that they are entering colleges with more diverse cultural characteristics and needs than ever before. The purpose of this study was to see the determinants and level of satisfaction of Dire Dawa University and Jigjiga University students attending their regular higher education programme of three years in the common Colleges of Social Sciences and Humanities, Business and Economics and Natural and Computational Sciences. Three departments were randomly selected from each college namely Geography, Political Science, Psychology, Economics, Management, Accounting, Management, Statistics, Biology and Chemistry respectively. A total of 346 participants and 6 FGDs’ members (n=36) were used from regular students of undergraduate programme (2016/2017) in Dire Dawa (n=189) and Jigjiga University (n=157). FGDs and questionnaires were both developed by adapted from the standardized students’ satisfaction measures (SSI) used earlier and similar studies by the researcher based on the purpose of the pilot tested with 22 participants for the questionnaire and 8 participants for the FGDs. Computation of mean, standard deviation, one way ANOVA, percentages and frequencies were used to analyze the collected data through SPSS version 20. Findings generally indicated that variables; Institutional Effectiveness, Academic Support, Advice and Counselling, Effectiveness, and Admission, Enrolments and Admission, Enrollment and Registration effectiveness had significantly affected the students’ satisfaction in both universities. The independent samples t-test showed that there had been no significant differences between the two universities in their perceived relation between their expectation and their actual college experience. Finally, it was suggested that teachers, students and administrative bodies in educational organizations need to have proper information about students’ satisfaction work towards increasing it and allow students to enjoy their expectation to be successful in their higher institution education and their satisfaction was less too.   

Keywords: Students’ Satisfaction, Students’ expectation and Students’ experiences, T-test and ANOVA.

Assessing University Students’ Satisfaction with Service Delivery: Implications for Educational Management (Published)

The study investigated students’ satisfaction with service delivery in universities in Akwa Ibom and Cross River States, Nigeria. Five areas of service delivery namely library, health, transportation, Information and Communication Technology (ICT) and hostel services were considered in the study. The extent to which students’ satisfaction with service delivery varied with types of institution was also examined. Survey research design was adopted for the study. Five research questions and one hypothesis guided the study. The population of the study comprised all the undergraduate students in four universities in the study area. Simple random sampling technique was used to draw a sample of 1466 (915 from federal owned and 551 from state owned universities) students for the study. The instrument for data collection was titled “Students’ Satisfaction with Service Delivery Questionnaire (ASSSDQ)”.  The reliability   of the instrument using Cronbach Alpha method was 0.85. The data collected were analyzed using descriptive statistics (frequencies and percentages) and independent t-test. The hypothesis was tested at 0.05 level of significance. Findings obtained revealed that majority of the respondents indicated dissatisfaction with library, hostel, as well as Information and communication services, while they showed moderate satisfaction with health and transport services. It was also found that students’ satisfaction with service delivery in terms of library and health services significantly differed by their institution’s affiliation, while they did not show significant difference in their satisfaction with transport, ICT and hostel services. Recommendations for improvement in service delivery in universities were made one of which being that all services that contributes to students’ academic life in the universities are delivered to an acceptable and satisfactory standard.

Keywords: Educational Management, Service delivery, Students’ Satisfaction, Universities