Tag Archives: Socio-Economic Environment

Customer Management: Creating a Sense-Making Framework for Developing Economies (Published)

The aim of the study was to gain an understanding of why most organizations fail in the effective management of the customer despite the fact that it is well accepted and understood that the customer is an integral part of the business and the reason business exists. Although various strategies have been implemented such as, customer service, customer experience, and customer relationship management, the phenomenon remains a challenge. Many reasons could be attributed to the failure of implementing customer management strategies, including a lack of a holistic approach, insufficient buy-in first from leadership and followed by employees, short-term focus instead of long-term, and budget constraints. Though customer management frameworks that advocate for a customer centric approach exist, which is holistic in nature and incorporate a systems’ thinking perspective, the frameworks tend to take a western viewpoint or a developed economy paradigm. The assumption seems to be that the frameworks will work and be effective anywhere without being context specific. Subsequently, the study aimed to establish if the customer management phenomenon should not be context specific for it to yield better results. As a progression from this base, the ultimate objective of the research was to create a customer management framework for a specific context, i.e. a developing economy. The Research Methodology assumed was qualitative, and Grounded Theory was the general methodology applied for generating new theory. Data collection methods adopted were: documents, one-on-one in-depth interviews, and an online questionnaire. The sample and population were individuals from a developing economic (Africa), specifically South Africa and Zimbabwe. The research findings established that there are some general customer management principles that are similar and hold true across different socio-economic environments; however, the level of understanding and execution of these principles is fundamentally different. It can be concluded that a customer centric model specifically for a developing world is appropriate to a degree since market conditions and political, social, and economic conditions are different. Recommendations of the study include creating a sense-making customer management framework for a developing economy that is based on a systems thinking paradigm and that takes into consideration external factors such as politics, social, and the economic environment. The framework must be easy to understand and not require huge financial resources or investment to implement and sustain because the developing world (generally) tends to lack capital.

Keywords: Business Performance, Customer Centricity, Customer Management, Socio-Economic Environment

Contributions and Challenges of Entrepreneurship in Nigeria: A Sociological Analysis (Published)

Entrepreneurship is an area that has attracted the interest of various researchers, academics, government as well as private individuals. To this end, researchers in this field have adopted multidisciplinary approach in the study of entrepreneurship. One of the disciplines that has shown a heightened interest in the study of entrepreneurship is sociology. Thus, this work adopts a sociological approach in investigating the contributions and challenges of entrepreneurship to the socio-economic development of Nigeria.

Keywords: Development, Entrepreneurship, Social entrepreneurship, Socio-Economic Environment, Sociology

TOWARDS A BETTER UNDERSTANDING OF THE CONCEPT “MAN AND HIS ENVIRONMENT” THROUGH AN “INTEGRATED ENVIRONMENT” APPROACH (Published)

“Man and His Environment,” is a topical issue in all discussions on the environment, which itself has been recognized as an important issue in sustainable development. A companion paper to this one on the title “Religion, Man and His Environment” (Fatubarin and Alokan, 2013), discussed the interactions of man with the natural environment. However, in order to have a near comprehensive account of the concept of man in his environment, all the environments, natural, socio-economic, political/governmental, built and spiritual, are considered as components of an integrated environment, in this paper. The paper discuses the diverse environments, their interactions among themselves and the adverse interactions of man in the environments. The paper concludes by noting that the issue of “Man and His Environment,” is too all-embracing, to be given either a physical or socio-economic interpretation alone. It has to be approached comprehensively, as done in this paper, to have a deeper understanding of the concept.

Keywords: Built Environment, Interactions, Man, Natural Environment, Political/Governmental Environment, Socio-Economic Environment, Spiritual Environment

TOWARDS A BETTER UNDERSTANDING OF THE CONCEPT “MAN AND HIS ENVIRONMENT” THROUGH AN “INTEGRATED ENVIRONMENT” APPROACH (Review Completed - Accepted)

Man and His Environment,” is a topical issue in all discussions on the environment, which itself has been recognized as an important issue in sustainable development. A companion paper to this one on the title “Religion, Man and His Environment” (Fatubarin and Alokan, 2013), discussed the interactions of man with the natural environment. However, in order to have a near comprehensive account of the concept of man in his environment, all the environments, natural, socio-economic, political/governmental, built and spiritual, are considered as components of an integrated environment, in this paper. The paper discuses the diverse environments, their interactions among themselves and the adverse interactions of man in the environments. The paper concludes by noting that the issue of “Man and His Environment,” is too all-embracing, to be given either a physical or socio-economic interpretation alone. It has to be approached comprehensively, as done in this paper, to have a deeper understanding of the concept

Keywords: Built Environment, Interactions, Man, Natural Environment, Political/Governmental Environment, Socio-Economic Environment, Spiritual Environment

INVESTIGATION INTO THE INFLUENCES OF GOVERNANCE FAILURE, CORRUPTION, VIOLENCE AND OTHER IMPORTANT ISSUES, IN THE CHALLENGES OF THE SOCIO-ECONOMIC ENVIRONMENT OF NIGERIA (Published)

As a follow-up to an earlier paper on the socio-economic environment of Nigeria, in which a large number of challenges are highlighted for this socio-economic environment, this investigation is carried out, to find out the extent to which the issues of governance failure, corruption, violence and a number of other issues, are implicated in these challenges. The investigation reveals that the trio of governance failure, corruption and violence, are greatly implicated in the challenges. A large number of other important issues, such as deficit in values, deficit in education and deficit in appropriate attitudes, are also implicated to a lesser extent, in the challenges. The paper is concluded with a recommendation that all these issues need to be urgently attended to, if Nigeria is to attain sustainable development, within the first quarter of this century.

Keywords: Challenges, Corruption, Governance Failure, Nigeria, Socio-Economic Environment, Violence

INVESTIGATION INTO THE USE OF APPROPRIATE VALUES OF LIFE, IN TACKLING THE MULTIFARIOUS CHALLENGES OF THE SOCIO-ECONOMIC ENVIRONMENT OF NIGERIA (Review Completed - Accepted)

This investigation is carried out as part of the effort to find solution to the multifarious challenges of the socio-economic environment of Nigeria. The investigation reveals that in virtually all the challenges, certain important values of life, are implicated in them. The most prominent of these values are those of individuals, the nation and to a smaller extent, the family. Communal values are not of much importance in the challenges of the socio-economic environment of Nigeria. The paper is advocating a rigorous pursuit of efforts to inculcate the important values in Nigerian people. It further advocates a determined effort at building a new generation of Nigerians, equipped with these values, right from the early stages of life.

Keywords: Challenges, Nigeria, Socio-Economic Environment, Values

MANAGING NIGERIA’S MULTIFARIOUS ENVIRONMENTAL LANDSCAPE IN THE 21ST CENTURY FOR SUSTAINABLE DEVELOPMENT, THROUGH A MULTI-DISCIPLINARY APPROACH (Published)

The recent widely-publicized renewed commitment of the Federal Government of Nigeria, to increased funding of university education in Nigeria, is a milestone in the history of educational management in Nigeria. The development coinciding as it were, with the 100 years of the country’s amalgamation, provides a unique opportunity for all patriotic and committed academicians and other intellectuals in Nigeria, to renew their own commitment to partnering with the governments and people of Nigeria, to combat the challenges of the nation and take the nation to a higher level in the nation’s quest for sustainable development. This is to be done through an appropriate deployment of specialized knowledge – a vital tool crucial to attaining sustainable development in the 21st century – a knowledge-based century. The paper is advocating that appropriate knowledge be deployed through a multi-disciplinary approach, to first of all, tackle the multifarious challenges of the country. Following the attainment of this crucial goal, knowledge can then be further deployed as appropriate, to take the country to the next level, in our quest for sustainable development. In going about the assignments, on which a clarion call is being made to Nigerian academicians, the environmental option, is being advocated. This is because its multifarious nature, will be most ideal not only to capture appropriately, all the diverse challenges of the country, but also all sectors of development, whose sustainability is dear to all well-meaning Nigerians and all lovers of Nigeria alike. The benefits of adopting the environmental approach to sustainable development, as well as the possible strategies that could be adopted, are spelt out, so also are the roles for the supervising agency of government for the universities

Keywords: Built Environment, Natural Environment, Political/Governmental Environment, Socio-Economic Environment, Spiritual Environment, Sustainable Development

OUR ENVIRONMENT, THEIR ENVIRONMENTS AND THE SUSTAINABILITY OF OUR ENVIRONMENT (Review Completed - Accepted)

Environmentalists concentrate their efforts in seeing to it that sustainability is assured in the natural environment. The paper attempts to bring into the consciousness of environmentalist that a number of other environments exist that are in constant interactions with the natural environment and whose sustainability must also be assured in the overall interest of the sustainability of the natural environment. These other environments, are the man-made environments of socio-economic built and political/governmental environments. There is also the spiritual environment which humankind evolved with as a spiritual being.

Humankind must be in good standing in this spiritual environment to access the appropriate values that will enable them to assure sustainability in the natural and man-made environments. It is such values that will enable them to eschew all activities that border on corruption and violence, which are the bane of our environments.

This paper underscores the special importance of the natural environment, which is discussed as our environment – the environment of special interest to the environmentalists. It also highlights the importance of the man-made environments as their environments and the ways the activities in these man-made environments affect the natural environment. The paper discusses the efforts of human beings in managing the natural environment. It also highlights the challenges humankind is facing in this area. The paper is concluded with an admonition that humankind should endeavour to access the time-honoured values, without which no humankind can attain outstanding success, talk less of making community or nation attain sustainability of whatever type

 

Keywords: Built Environment, Natural Environment, Political/Governmental Environment, Socio-Economic Environment, Spiritual Environment

NIGERIA’S QUEST FOR SUSTAINABLE DEVELOPMENT IN THE 21ST CENTURY: THE IMPERATIVE OF A MULTIFACETED APPROACH TO TACKLING THE NATION’S CHALLENGES (Review Completed - Accepted)

The occasion of Nigeria’s 100 years of existence as a nation, provides a useful opportunity to appraise the challenges of the country in not only the natural environment, but also in the man-made environments of socio-economic, built and political governmental environments, as well as the spiritual environment. This appraisal is done in this paper, which also offers suggestions on how to go about tackling the multifarious challenges, using the multidisciplinary approach that will involve specialist researchers, as well as accommodating contributions of knowledgeable people. The paper also examines how some of these challenges impact others, by giving rise to them or worsening them. Examples of such challenges include those of godliness, education, leadership, corruption, right values and appropriate attitudes. The paper concludes by recommending that the challenges of the nation must be given priority attention and fixed, as a first step before taking further steps towards moving the country forward, in our bid to attain sustainable development of the country

Keywords: Built Environment, Multifarious Challenges, Natural Environment, Nigerian Nation, Political/Governmental Environment, Socio-Economic Environment, Spiritual Environment

CAN MOST THIRD WORLD COUNTRIES EVER GUARANTEE THE SUSTAINABILITY OF THE ENVIRONMENT (Review Completed - Accepted)

Five main types of environments are recognized. These are the natural environment, the socio-economic environment, the built environment, the political/governmental environment and the spiritual environment, which is an addition by the author to the list of environments. However, since these environments are in most cases affected by certain environmental challenges that are common to all of them and these environments are inter-dependent, with the happenings in one affecting the others, an “integrated environment” approach is adopted in this paper in discussing the environments, which are simply referred to as “the environment”, in most part of this paper.

The global environmental issues that are germane to sustainability of environment in which most of the third world countries are still lagging behind, are discussed. These issues are weighed against the back drop of the diverse sociological challenges facing these third world countries, many of which are not showing any sign of abatement within a foreseeable future. All these have led the author to the conclusion that most of these countries may remain in the doldrums for long, on the all-important issue of sustainability of the environment

 

Keywords: Built Environment, Climate Change, Loss of Biodiversity, Natural Environment, Natural Hazards and Sustainability, Political/Governmental Environment, Pollution, Socio-Economic Environment, Spiritual Environment

TOWARDS A BETTER UNDERSTANDING OF THE CONCEPT “MAN AND HIS ENVIRONMENT” THROUGH AN “INTEGRATED ENVIRONMENT” APPROACH (Review Completed - Accepted)

“Man and His Environment,” is a topical issue in all discussions on the environment, which itself has been recognized as an important issue in sustainable development. A companion paper to this one on the title “Religion, Man and His Environment” (Fatubarin and Alokan, 2013), discussed the interactions of man with the natural environment. However, in order to have a near comprehensive account of the concept of man in his environment, all the environments, natural, socio-economic, political/governmental, built and spiritual, are considered as components of an integrated environment, in this paper. The paper discuses the diverse environments, their interactions among themselves and the adverse interactions of man in the environments. The paper concludes by noting that the issue of “Man and His Environment,” is too all-embracing, to be given either a physical or socio-economic interpretation alone. It has to be approached comprehensively, as done in this paper, to have a deeper understanding of the concept

Keywords: Built Environment, Interactions, Man, Natural Environment, Political/Governmental Environment, Socio-Economic Environment, Spiritual Environment