The purpose of this paper is to explore the relevant issues in the relationship between Total Quality Management (TQM) and the performance of SMEs. This study focuses mainly on the application of TQM in the Libyan industrial sector. The population surveyed includes only fifty fife Libyan manufacturing companies. Objectives: To determine the dominance of TQM practices in small and medium manufacturing companies in Libya and their relation to financial performance. This paper also discusses the need to mediate the relationship between the performance of TQM and SMEs. The Concept Paper conducts a comprehensive review of relevant literature prior to the development of proposals for TQM practices and the performance of SMEs. Moreover, apart from the continuous improvement that was found to have a significant correlation with corporate solvency, there was no statistically significant relationship between other TQM areas and the financial performance of companies in terms of liquidity, solvency and profitability. The collected data were analyzed using user frequency and methods (descriptive statistics), t-test, correlation and step regression analysis (deductive statistics). These results go hand in hand with the fact that TQM rewards are very long-term which means that any investment in quality efforts may not necessarily lead to any positive improvement in financial performance at once. This study has resulted in an important insight that could be a development campaign Quality SME long-term strategy is ideal for improving productivity. Improvements: The comparison of the TQM adoption between companies in terms of time period gives insights into TQM impacts, if any, when carried out over the long term.
Applying Business Process Reengineering to Small and Medium Scale Enterprises (SMES) in the Developing World (Published)
This research looks at processes in Small and Medium Enterprises (SME)s in the developing world and how Business Process Reengineering (BPR) can help them cut costs and also become more efficient. The researchers looked at a particular set of processes in a particular SME in the oil and gas industry in Nigeria. Principles of BPR that are applicable to SMEs were identified from previous literature on BPR. In deciding on a methodology for this research, guidelines from previous research publications on implementing BPR in SMEs were brought together to create a methodology for the study. This research will be of benefit to managers of SMEs in the Oil and Gas Industry trying to gain a competitive advantage in a challenging business environment.
The Perception of Informational Barriers to the Internationalisation Of Both Micro-Small Sized And Medium-Sized Enterprises (Published)
This paper addresses informational barriers to the internationalisation of small and medium-sized enterprises. Analysing the survey conducted to the owners of 235 small and medium-sized enterprises in Turkey, we argue the informational barriers such as inability to contact potential overseas customers, identifying foreign business opportunities, lack of knowledge of external markets, and different foreign customer habits and attitudes are key barriers while language differences is not a key barrier. Moreover, the findings show that all these barriers are positively correlated with each other. The findings also point out that the perceptions of informational barriers faced by firms are negatively correlated with company size.