Tag Archives: Retention

Interior Design in Customer Satisfaction and Retention in the Restaurant Industry in Tamale Metropolis (Published)

In recent years, competition in the restaurant industry in the world is increasing thereby, giving customer’s variety to choose from. With this continuous growth of competition in the world including Ghana, especially in the Tamale Metropolis; exterior and interior environments of the restaurant has become a key marketing tool in the industry. The study therefore sought to find the role of interior design in customer satisfaction and retention in restaurants within the Tamale Metropolis and if it influences growth or otherwise of the restaurant business. The study used a multi-purpose sampling to sample 224 respondents from 10 restaurants across the city. Questionnaires were administered and data was analyzed using Microsoft Access Application Program interfaces by Visual Basic for Application (VBA). The results revealed that interior design has an influence on customer satisfaction. Also, most customers visit a particular restaurant based on a combination of factors as interior design, quality meal service, and quality customer service. Despite this, restaurant management in the city do not consider interior design important to customer satisfaction hence do not have policies and plans to improve on the interior design of their restaurants.

Keywords: Customer Satisfaction, Retention, interior design, restaurants

Effect of Globe Game on Students Achievement and Retention in Longitude and Latitude (Published)

This study was designed to determine the effect of globe game on students’ achievement and retention in longitude and latitude. To carry out the study, three research questions and three null hypotheses were formulated. Design for the study was a quasi-experimental non-equivalent control group’s pre-test and post-test design. The sample for this study comprised of Two hundred and eighty four S S11 students. Six secondary schools were drawn through a stratified random sampling technique. Three schools (one male, one female and one co-educational) were assigned to the treatment group while the remaining three schools were assigned to the control group. The treatment group was taught longitude and latitude using the globe game approach while the control group was taught longitude and latitude using the conventional method. Longitude and Latitude Achievement Test was used to collect data on the achievement and retention of students. Research questions were answered using mean and standard deviation while hypotheses were tested using the Analysis of co-variance (ANCOVA) at an alpha level of 0.05. The result revealed that globe game approach is superior to the conventional method in facilitating achievement and retention in longitude and latitude, but there was no significant interaction between gender and instructional method on students’ achievement and retention in longitude and latitude. The researcher therefore, recommended that globe game approach should be used in secondary school system.

Keywords: Retention, globe game, latitude, longitude

The Impact of Ghana’s School Feeding Programme on Enrollment and Retention of Pupils in Talensi District in Upper East Region (Published)

This research work examined the impact of the Ghana School Feeding Programme (GSFP) on enrolment and retention in basic schools in Talensi District of the Upper East Region of Ghana. The study examined the extent to which enrolment and retention can be influenced by the presence of School Feeding Programmes (SFPs).   It focused on finding out what motivates pupils to enroll in certain basic schools and the influence of GSFP on pupils learning.  The work was a survey of selected basic schools in the Talensi District which are enjoying the GSFP.  Two groups of population were used for this study; pupils and teachers. The population for pupils was 2,028 out of which forty (40) pupils were randomly selected as the sample size. On the other side, eight (8) teachers were purposively selected to form part of the sample size. Questionnaire was the main research tool used whilst interview was used to back up the main research instrument. The research found out that although basic school enrolment and retention were influenced by the presence of GSFP, the quality of teachers and good academic performance of schools were other factors influencing enrolment and retention in the schools under review. The study further found out that the presence of GSFP in basic schools had a positive effect on pupils’ academic performance. On the impact of the programme on basic school enrolment and retention, the conclusion drawn is that there is a direct and positive relationship between the presence of the GSFP in a school and the enrolment and retention of pupils in that school. Since the presence of the GSFP leads to increment in enrolment and retention, it will be prudent to replicate the programme in all public basic schools. This is particularly very important owing to the fact that this research has proven that the food pupils eat in schools contribute significantly to improvements in their learning. According to Del Rosso (1999) when children are fed in school, it is most likely to increase their attention, cognitive function and learning. Also, Lambers (2009) credited increased enrolment and retention of pupils to SFPs. The study concludes that the GSFP remains critical to the success of basic education and all efforts should be made to expand its structures and scope.

Keywords: Academic Improvement, Basic Education, Compulsory Universal Basic Education, Enrollment, Retention

Strategizing For Effective Library Users Retention in a University System in 21st Century. Evidence from Federal University of Technology Owerri (Futo) (Published)

This paper is an attempt to study the strategies that leads to effective library users in Federal University of Technology, Owerri with a view to study the expectations of library users, modern infrastructural needs, retention strategies as well as try to bring to light the challenges that confronts the users and recommend some remedial measures for its improvement. Questionnaire was used for data collection, a reliability co-efficient of 0.75 was obtained. The study confirmed that the library needs to do well on some issues such as power supply, internet connectivity, subscription to open access database, etcetera for a very good user’s retention profile.

Keywords: 21st Century., Library Users, Retention, Strategies.

Enrolment and Gender Parity in Basic Schools in Ghana: A Case Study of Eastern Region (Published)

With data covering the period from 2001 to 2011, this study investigated trends in basic school enrolments and gender parity in the Eastern region of Ghana using the combined paradigm or the mixed research approach. The population of the study was the enrolment of basic schools in all the districts in the Eastern Region of Ghana and the sample comprised enrolment data from 2001 to 2011 in all the Districts in the Region. The main objective of the study was to investigate the trends and gender parity in the eastern region. The study analyzed the existing EMIS data on enrolment and compared the gender parity index (GPI) from 2001/2 to 2011/12academic years. Specifically, the study looked at GPI at the regional and districts levels focusing on 2001/2, 2006/7 and 2011/12 academic years. The Braiman (2003) Excel was used to analyze the data.  The study found that there had been an improvement of enrolment in the Eastern region from the 2001/2 academic year to 2010/11 academic year. The analysis showed that there had been an increase in the enrolment in both the primary school and junior high school levels especially the period from 2006/7 to 2010/11 academic years. However, the increase in enrolment of girls in the primary schools did not reflect the same trends in the junior high school levels in the Region. There had been a wide gap between the primary school and the junior high total enrolment within the study period. The study also found some disparities of GPI in the districts of the region. In other words, the GPI varied from district to district in the region. It is recommended that further research using primary data be conducted to find other reasons necessary for the decreasing enrolment in girls particularly as they climb the academic ladder. The study emphasized that Girl child retention should be a primary concern of policy makers. The emphasis over the years has been how to increase enrolment in schools and not retention. Measures should therefore be taken to ensure that girls complete full cycle of their education.

Keywords: Basic School Enrolment, Gender Parity, Gross Enrolment, Net Enrolment, Retention, Trends in Basic Schools.

Impact of Mentoring On Staff Retention through Knowledge Transfer: An Empirical Evaluation of Four Private Universities in the North Central Zone of Nigeria (Published)

This research study explored the impact of mentoring on staff retention through knowledge transfer with specific reference to selected private universities in Nigeria. Mentoring is a natural one-on-one, mutual, committed relationship formed between a mentor and mentee designed to promote personal development beyond any particular institutional goals. However, Knowledge transfer seeks to build, systematize, otherwise distributes knowledge and guarantees its accessibility for future users. In an organizational setting, the goal of employers is usually to decrease employee turnover, thereby decreasing training costs, recruitment costs and loss of talents and organizational knowledge. Employers can improve retention rates and decrease the associated costs of high turnover with the aid of mentoring and knowledge transfer. The material used for this investigation was sourced from both primary and secondary data such as text books, management journals and internet. A well-structured open ended questionnaire was the main tool for data gathering. The questionnaire was designed for all the selected employees of private universities in the North central zone of Nigeria. The data through which responses were given in the questionnaire was analyzed and interpreted with the use of   students‘t’ distribution test in the analysis of data. The findings indicate that mentoring improves staff retention in private universities in Nigeria and transfer of knowledge enhances staff mentoring and retention in Nigerian universities. The review of literature suggests that knowledge transfer and conceptualization of mentoring is required for staff retention in organizations. For effective staff retention and knowledge transfer, it was recommended that mentoring should be utterly deliberated and not forced on the participants ‘‘the mentors and the mentees’’ and privacy should be indispensable in this relationship. Conclusively, knowledge transfer encompasses a wide variety of activities to sustain mutually beneficial collaborations between mentors and the mentees, universities, and the public sector. It is all about the transfer of tangible and intellectual expertise, skills and learning between academic and the non-academic community.

Keywords: Knowledge, Mentoring, Retention, Staff, Staff Retention and Knowledge Transfer.

Rural Senior High School Teachers Motivation and its Effect on Their Retention (Published)

This paper presents both qualitative and quantitative studies on the motivation for teachers teaching in Senior High School located in rural areas and its effects on their willingness to continue staying in those areas in the Ashanti Region of Ghana. Two public Senior High Schools in the rural areas of Afigya-Kwabre West district comprising two Headmasters and 120 teachers was selected by the use of purposive and simple random sampling techniques for the study. The study focused on primary data through interview, questionnaire and observation. It was revealed that the significant retention factors are the provision and administration of financial bonuses which include retention/professional allowance and Parents and Teachers Association motivational allowance. On the other hand, the teachers were very unsatisfied with their accommodation, means of transport and criteria for selecting award winners during speech and prize giving days. Therefore, governments and policy makers need to put in place strategies and also implement policies that will serve to improve the working conditions of teachers teaching in rural areas in order to serve as motivation for their retention.

Keywords: Administration, Motivation, Retention, Rural Area, Teacher Motivation

STRATEGIC ROLE OF HUMAN RESOURCE TRAINING AND DEVELOPMENT ON ORGANIZATIONAL EFFECTIVENESS IN NIGERIAN BANKING INDUSTRIES (Published)

The rise and fall of many organizations is a reflection of how adaptive, flexible, and focused they are with the changing pattern. The rapid change in technological innovation and advancement has become an indispensable means for organization to equip their employees with the required skilled, knowledge and abilities which are acquired through consistent training to stand against competitive forces. However, this study has examined how best training can be used to reduce waste, incessant level of industrial accidents, lateness to work, fatigue, and absenteeism in order to ensure the survival and growth of the banking industries. The survey design was adopted. Questionnaire was used the major source of data collection. A sample size of one hundred and eighty five (185) staff and management of the selected banks in Lagos metropolis. While the Correlation Analysis and chi square were adopted using Statistical Package for Social Sciences. The findings revealed that employees training significantly influences organizational effectiveness though some of these banks failed because they send their employees on a training programme when they do not have the machines or equipment which they can use to practice when they return from such a training. Without a commitment from management, training will be nothing more than a dream

Keywords: Commitment, Development, Motivation, Retention, Training

THE EFFECT OF PROVERBS ON LEARNING VOCABULARY THROUGH VISUAL ORGANIZERS (Published)

The acquisition of vocabulary items constitutes a major bulk of second language learning. The studies investigating the most appropriate method of presenting and teaching vocabulary have proliferated in recent years. However, the effect of proverbs on the acquisition of lexical items has not been explored yet. This investigation attempted to explore the influence of learning vocabulary through proverbs and to find out whether proverbs can be used to improve vocabulary learning through time. In addition, the study explored to what extent the visual organizers and picture cues can facilitate the learning of lexical items and their retention. To this end, 90 pre-intermediate EFL learners were assigned to two experimental and one control groups. The first experimental group was instructed through proverb whereas the second experimental group was instructed via proverbs accompanied by pictures in five different sessions. Results indicated that the proverb plus picture and the proverb group outperformed the control group in the immediate perception and production tasks. Additionally, the proverb plus picture had the highest gain of word and retention in the delayed tasks. The study reveals the effectiveness and higher rate of retention of learning lexical items through proverbs especially via pictures compared to the traditional method

Keywords: Picture, Proverb, Retention, Vocabulary learning