Tag Archives: Quality

Detection of heavy metals and evaluation of beef procured from the different market of Dhaka in Bangladesh (Published)

The study was conducted to appraise the quality of beef via detection of heavy metal contents. Twenty markets were selected randomly from the Dhaka city corporation (DCC)  of Bangladesh. Beef samples were collected from the selected market of DCC by two phases during study period. In first phase, fifty beef samples were collected from ten markets by purchasing to detect the heavy metal contents i.e chromium (Cr), cadmium (Cd), lead(Pub)  and arsenic (As) in this study. In second phase, another fifty samples were collected from different ten markets of DCC to detect similar metal content as did in first phase.   A total of 100 meat samples was collected from the selected market and analyzed to determine the concentration of toxic metals (Cr, Cd, Pb, As) in meat samples.  In first stage, except for As (P>0.05) , all other metals (Cd, Cr and Pb) collected from different markets affected significantly (P<0.01) between treatments .  In second phases of experimental study, all the detected metals (Cd, Cr, Ob, As) measured in this study differed significantly (P<0.01) between treatment.  It can be concluded that the quality of beef of different markets appears to be good based on the chemical evaluation, even though variation was found in the toxic metal contents of meat samples in this study. The analyzed values  of toxic metals  in beef samples are within the range or limits of  the acceptable level, so no  health hazard will create over the consumer world through after consumption of beef.  

Citation: Md  Mosharaf  Hossain,   Abu Sayeed Md. Abdul Hannan ,  Md. Mostofa Kamal,  Mohammad Abul Hossain (2022) Detection of heavy metals and evaluation of beef procured from the different market of Dhaka in Bangladesh, European Journal of Food Science and Technology, Vol.10, No.2, pp.1-10

 

Keywords: AS, Beef, Cr, Market, Pb, Quality, heavy metal (Cd, meat evaluation

Effects of Communication On Quality Service Delivery in Mission Hospitals in Meru County, Kenya (Published)

Communication is one of the most critical management practices in an organization. It is argued that managers spend over 70 percent of their time communicating. This is because without effective communication, understanding is lost or compromised in the ‘noise’ and mess that is everyday work life. Communication is effective if done well downwards, upwards and sideways from seniors, subordinates and peers respectively and effective feedback given. The means or channels of communication should also be very clear and short to avoid long bureaucracies and excessive routes that compromise the quality of what is being communicated. The health sector in Kenya is highly regulated by both the Government and relevant professional bodies to ensure quality is maintained in training of medical caregivers and in dispensing services. Three major categories of healthcare service providers exist in Kenya – public, private and mission/faith-based organizations with variants in between. Meru County, one of the forty-seven counties in Kenya, is situated almost at the center of the country and has all these major categories of hospitals. Within the mission hospitals in Meru County, besides the government and professional bodies, close regulation is also practiced by faith-based organizations that sponsor the hospitals. The purpose of this study was to establish the nature and effect of communication in providing quality service delivery in the mission hospitals in Meru County, Kenya. The study was formulated as a survey to cover all the eight mission hospitals namely Nkubu, Chaaria, Kiirua, Maua, Mutuati, Tigania, Igoji and Gitoro. Piloting was done at Wamba mission hospital in Isiolo county to ensure validity of study tools. Descriptive study design was used. Major stakeholders in the hospitals were targeted as respondents including CEOs, Human resource and public relations officers and other staff as internal stakeholders while patients, suppliers and neighbours formed external stakeholders. A total of 128 were interviewed as a representative sample. A drop and pick method was used where questionnaires for each hospital were delivered and distributed to the potential respondents. Some respondents like patients and neighbours were assisted by researchers to fill in the questionnaires to avoid bothering them unnecessarily. Data was analyzed quantitatively using SPSS Version 23 and results described using descriptive statistics and presented in tables. The study found that communication had a significant positive affect on quality-of-service delivery (R=0.498, F=6.922, P=0.00) in mission hospitals.  Effective communication and customer care was lauded as a critical consideration in dealing with clients and was emphasized among all levels of staff of mission hospitals to ensure sustainability of quality service delivery. The study recommended further analysis of private and public hospitals on the same parameters for comparison.

Citation: Stephen Laititi Mutunga (2022) Effects of Communication On Quality Service Delivery in Mission Hospitals in Meru County, Kenya, International Journal of Business and Management Review, Vol.10, No.3, pp.39-51

 

Keywords: Kenya, Meru County, Quality, Service delivery, communication, mission hospitals

Perceived Effects of Continuing Professional Development on Quality Nursing Care In Specialist Hospital, Akure, Ondo State (Published)

Citation: Cecilia Olusolape Adeyemo  and Oke Olapeju Ajibade (2022)  Perceived Effects of Continuing Professional Development on Quality Nursing Care In Specialist Hospital, Akure, Ondo State, International Journal of Public Health, Pharmacy and Pharmacology, Vol. 7, No.1, pp.30-40

The study examined the perceived effects of continuing professional development on quality nursing care in Specialist Hospital, Akure, Ondo State. The study specifically explored the perception of nurses’ knowledge about the effect of continuing professional development programmes in achieving quality nursing care; and identified the initiators and barriers to implementation continuing professional development of nurses in the hospital. The population of this study consisted of nurses working at State Specialist Hospital, Akure, Ondo State. The sample size includes 94 nurses selected through stratified random sampling technique. The data collected includes the demographic data of the sample, their perceived knowledge of CPD, motivating factors and the barriers of participating in CPD programmes. The instrument was given to tests and measurement expert and nurse educators to determine its face and content validity. The data collected were presented in percentage distribution tables. Common themes responses to the open-ended questions’ responses were identified, coded and analyzed to assess the unique perspectives and different views of the nurses on the phenomenon. The findings of the study revealed that the value of CPD and their previous participation in the programmes have improved their knowledge, skills and have contributed to improved quality nursing care of patients. The factors identified as motivators include; funding assistance, obtaining a CPD qualification with skills allowance entitlement, encouragement from management and role models demonstrating the value of career development. The major barriers to participating in CPD programmes in the hospital include; job responsibilities due to staff shortage, lack of motivation by the management, coherent staff development planning by the institution, promotion and funding and responsibility for the family and child care. It was recommended among others that the Hospitals’ Management Board should fund the programmes and employ more nurses so that hindrances due to job responsibility and staff shortage will be minimized

Keywords: CPD, Nursing care, Quality, perceived effects

An Examination of the Problems encountered in applying quality assessment system by Lagos State Building Contractors (Published)

Citation: Ngozi Marykate Okoye, Kevin Chuks Okolie ; Okongwu Ikechukwu Michael (2022) An Examination of the Problems encountered in applying quality assessment system by Lagos State Building Contractors, British Journal of Environmental Sciences, Vol.10, No.2, pp. 13-22

The construction industry contributes 1% employment opportunities to Nigerians (Ding, 2008). According to the World Bank, an active industry should contribute at least 3.2% of the employment opportunities in the country. The aim of this study is to examine the problems encountered in applying quality assessment system in Lagos state. In order to realize this aim, the study examined challenges encountered by contractors..The study employed a descriptive case study design where data was collected from senior managers, project managers, engineers, architects, quantity surveyors, and technical managers working with building construction companies in the Lagos Metropolitan Area using the mixed method approach. Quantitative data was collected using questionnaire from 109 randomly selected participants and analysed using descriptive and inferential statistics. Qualitative data was collected through interviews with 9 purposively selected respondents and analysed using the thematic analysis technique. The study shows challenges encountered by Contractors to include: Lack of adequate resources, inadequate skills and expertise, Casual/ temporary nature of construction workforce, Internal resistance, Lack of flexibility in existing tools and approaches etc. The study concludes that the most significant challenge encountered by local contractors when it comes to quality assessment is the lack of adequate resources and the study also identified staff training and education, integration of information technology, and increased involvement of senior leaders as the most important issues that they would like their organization to improve so as to increase the effectiveness of the quality assessment process.

Keywords: Assessment, Building Contractors, Examination, Lagos State, Quality, System

Quality Evaluation of Cookies Made From Wheat Flour Fortified With Tiger Nut Flour and Date Palm Fruit (Published)

Cookies are baked food that is typically small, flat and sweet. It usually contains flour, sugar and other ingredients. Tiger nut is globally recognized for its nutritional, functional and medicinal properties that are suitable for children, grownups and sport men. However, it is highly underutilized. The inclusion of date palm fruit in the production of cookies from wheat flour fortified with tiger nut flour enhances good sensory attributes and reduces the risk of diabetics associated with consumption of granulated sugar as sweeteners. The samples were formulated as 75%, 15% and 10%; 70%, 20% and 10%; 65%, 20% and 15%; 60%, 15% and 25%; and 50%, 30% and 20% of wheat flour, tiger nut flour and date palm fruit respectively. Pasting properties of composite flour, proximate and microbial analyses of the products were determined. Pasting properties showed that peak viscosity (2093 – 2792) RVU; trough viscosity (1480 – 2031) RVU; breakdown viscosity (434 – 759) RVU; final viscosity (3016 – 3258) RVU; setback viscosity (1210 – 1536) RVU; pasting temperature (68.20 – 71.55)oC; and pasting time (8.77 – 9.31) minutes. Proximate analysis showed that crude protein (11.33 – 11.99)%; crude fat (1.25 – 2.36)%; crude fibre (1.88 – 2.40)%; total ash (1.68 – 1.89)%; moisture content (10.83 – 12.63)%; and carbohydrate (68.48 – 70.89)%. Microbial count of the cookies showed that at week 0, there was no growth both in the nutrient agar plates and in the potato dextrose agar plate. From week 1 to week 3, total viable count in cookies stored at ambient condition was found to be higher than those stored in the refrigeration and freezing condition. However, bacterial count was found to be higher in week 1, 2 and 3 for each storage condition. At p˂0.5 level of significance, there was no significant difference in most sensory attributes considered. Overall acceptability of cookies were rated high between like slightly and like extremely. This is an indication that apart from additional nutritional benefit, organoleptic quality and suitability of the food satisfied consumer’s perception.

Keywords: Flour, Proximate, Quality, Sensory, microbial, pasting

Impact of Strategic Human Resource Management Practices on Business Competitive Priorities Mediated by Organizational Citizenship Behavior the Case of Jordanian Manufacturing Companies (Published)

This study aimed to investigate the impact of strategic human resource management practices (human resource planning, recruitment and selection, training and development, compensation, and performance appraisal) on business competitive priorities, (cost, quality, delivery, and flexibility) through testing the organizational citizenship behavior (OCB) as a mediating variable in Jordanian Manufacturing Companies. The research was conducted by selecting (57) manufacturing companies in Jordan as a sample The sample of the study consisted of (162) questionnaires out of (224) that were randomly distributed to the employees at different administrative levels. A simple and multiple regression analysis were conducted to test the hypotheses. Findings from our study revealed that SHRM practices have a positive effect on business competitive priorities and organizational citizenship behavior. The results also found that the organizational citizenship behavior has a positive impact on business competitive priorities. The results also revealed that organizational citizenship behavior a partially mediated the relationship between SHRM practices and business competitive priorities.

Keywords: Flexibility, Quality, compensations, delivery, training and developments. Citizenship behaviour

Review on Macronutrient in Agronomy crops (Published)

Macronutrients play a very important role in plant growth and development. Three main elements are nitrogen, phosphorus, and potassium (N, P, K) and are required in abundance. They must be readily available through soil medium or fertilizer. The secondary elements are sulfur, calcium, and magnesium (S, Ca, Mg). The problem of low soil fertility and poor plant nutrition does not only affect crop yields but also crop quality. Various nutrient elements influence biochemical processes and eventually affect the overall quality of various crops and their products. Depending on the amount that is available for plant uptake, these nutrients influence crop yields and quality and plants treated with absence of nutrients in the nutrient solution showed that N and Ca were the most limiting nutrients to biomass production The crop quality characteristics mostly reported to be affected by plant nutrition include: proteins, carbohydrate, sucrose and fructose content in grains, root crops, tuber crops and fruits; vitamins like beta-carotene content in fruits and tubers; moisture content at storage in cereal grains, potato tuber density; and frying colours, and fruit weight. It has been noted that essential and beneficial nutrient elements contribute to crop quality through functioning as raw materials for the synthesis of various plant components that have food value to humans and animals.

Keywords: Quality, Yield, nutrient content, plant growth.

Free Senior High School Policy: Implications to Education Access Equity in Ghana (Published)

Equity in education is when every student receives the resources needed to acquire the basic work skills of reading, writing, and basic arithmetic. While Ghana has achieved near universal access to primary and lower secondary education, the gross enrollment rate in higher secondary education was below 45 percent in 2014, with large disparities in access. In the year 2017, the government of Ghana implemented a free SHS policy on a free access to secondary education for all. This research sought to investigate the implications of the free senior high school policy to educational access and equity in secondary education in Ghana. The document analysis approach was adopted for this study. The findings revealed that the free SHS policy has really increased enrollment figures in secondary schools’ attendance. The researcher recommended that parents, teachers, school administrators, policy analysts and relevant stakeholders have the responsibility to offer alternative proposals and do so in a manner that is constructive and helpful to the policy discourse.

Keywords: Access, Education, Equity, Quality, enrolment, equality, free senior high school

Assessment of Quality in the Library Services Delivery of Federal University of Technology, Owerri, Imo State, Nigeria (Published)

The issue of quality library services to users of academic libraries has been a worrisome one due to the state of some of our academic libraries, staff and economy of the country. Oftentimes libraries are not funded adequately by the government whether federal or state, hence poor and inefficient manpower and structures in our academic libraries. The study therefore, assessed the quality in the library services delivery of Federal University of Technology, Owerri library, Imo State, Nigeria which revealed the facilities and problems associated with FUTO library in the discharge of its duties. The survey research method was adopted while a structured questionnaire titled “Assessment of Quality in the Library Services Delivery of Federal University Owerri Library Questionnaire” (AQLSDFLQ) was the instrument for data collection. The study was guided by six (6) objectives and six (6) research questions. The entire FUTO library staff formed the population of the study which is 130 staff made up of all the full time library staff comprising of professionals, para-professionals and non-professionals excluding the 16 registry staff posted to the library. Data collected from respondents were analyzed using simple descriptive method, percentages and results tabulated. The findings revealed that FUTO library has a lot of challenges that hinder quality library services delivery which included but not limited to poor funding, inconvenient facilities/buildings, lack of needed skills by staff, lack of mentorship and trainings, e.t.c. It was recommended that FUTO management should make adequate funds available for the upkeep of the library, employ staff with the necessary technical/technological skills, provide convenient facilities/buildings, organize trainings on ICT skills to mention but a few. If the recommendations are strictly adhered to, FUTO library will improve in its services to a great extent.   

Keywords: Assessment, FUTO library, Library Services, Quality, quality services, services delivery

Internal and External Quality Assurance Practices as Predictors of Institutional Effectiveness of Public Universities in Cross River State, Nigeria (Published)

This study assessed internal and external quality assurance practices as determinants of institutional effectiveness of public universities in Cross River State, Nigeria. The study was intended to address two objectives, from which two null hypotheses were developed. Based on the descriptive survey research design, the census approach was used to study the whole population of 157 administrators (Deans and head of departments) in the two public universities in the study area. Quality Assurance Practices and Institutional Effectiveness Questionnaire (QAPIEQ) was the instrument utilized to collect data. Five experts validated the instrument while an overall Cronbach reliability rating of. 853 was obtained. Data were gathered from 132 respondents due to restrictions that prevented data collection from the targeted 157 respondents. Multiple regression analysis with R studio software version 3.6.0 was used to test the two null hypotheses at the .05 alpha level. Internal quality assurance processes have a substantial influence on university institutional effectiveness (R=.924, R2=.846, F=120.851, p.05), according to the findings. External quality assurance measures were also shown to have a significant influence (R=.792, R2=.782, F=79.100, p.05) on university institutional effectiveness. Based on these findings, it was concluded that internal and external quality assurance processes are critical components that can increase university institutional performance. It was suggested, among other things, that the Nigerian Institutions Commission (NUC) should ensure that accreditation visits are made to universities at least twice, in each academic session to verify the quality of courses and programs.

 

Keywords: External quality assurance, Practices, Public Universities, Quality, Quality Assurance, institutional effectiveness, internal quality assurance

Quality Evaluation of Cookies Made From Wheat Flour Fortified With Tiger Nut Flour and Date Palm Fruit (Published)

Cookies are baked food that is typically small, flat and sweet. It usually contains flour, sugar and other ingredients. Tiger nut is globally recognized for its nutritional, functional and medicinal properties that are suitable for children, grownups and sport men. However, it is highly underutilized. The inclusion of date palm fruit in the production of cookies from wheat flour fortified with tiger nut flour enhances good sensory attributes and reduces the risk of diabetics associated with consumption of granulated sugar as sweeteners. The samples were formulated as 75%, 15% and 10%; 70%, 20% and 10%; 65%, 20% and 15%; 60%, 15% and 25%; and 50%, 30% and 20% of wheat flour, tiger nut flour and date palm fruit respectively. Pasting properties of composite flour, proximate and microbial analyses of the products were determined. Pasting properties showed that peak viscosity (2093 – 2792) RVU; trough viscosity (1480 – 2031) RVU; breakdown viscosity (434 – 759) RVU; final viscosity (3016 – 3258) RVU; setback viscosity (1210 – 1536) RVU; pasting temperature (68.20 – 71.55)oC; and pasting time (8.77 – 9.31) minutes. Proximate analysis showed that crude protein (11.33 – 11.99)%; crude fat (1.25 – 2.36)%; crude fibre (1.88 – 2.40)%; total ash (1.68 – 1.89)%; moisture content (10.83 – 12.63)%; and carbohydrate (68.48 – 70.89)%. Microbial count of the cookies showed that at week 0, there was no growth both in the nutrient agar plates and in the potato dextrose agar plate. From week 1 to week 3, total viable count in cookies stored at ambient condition was found to be higher than those stored in the refrigeration and freezing condition. However, bacterial count was found to be higher in week 1, 2 and 3 for each storage condition. At p˂0.5 level of significance, there was no significant difference in most sensory attributes considered. Overall acceptability of cookies were rated high between like slightly and like extremely. This is an indication that apart from additional nutritional benefit, organoleptic quality and suitability of the food satisfied consumer’s perception.

Keywords: Flour, Proximate, Quality, Sensory, microbial, pasting

Ensuring Quality Early Childhood Education Provision: The Indispensable Role of Parents in the Effutu Municipality of Ghana (Published)

There is a notion that children are the hope of the future of a society. This has led to Early Childhood Education becoming the focus of debate at all levels of government. However, the benefits emanating from Early Childhood Education cannot be realized on its own without a key component of the indispensable role parents play. Consequently, this ethnographic research employed a focus group interview to collect data from 14 participants from the Effutu Municipality to answer the research questions formulated to guide the study. The study found that if parents actively involve themselves in the education of their children, it can build a rapport between them and the school to be informed about what goes on in the school about their children so they can continue at home. This can increase their children’s happiness at school, and possibly encourage them to participate in school activities. However, the study found that the parents were faced with challenges ranging from financial constraint and their lack of education to wrongly prioritizing their children’s education which potentially prevented them from living up to their parental expectation. From the findings, it is recommended that parents should re-orient their perception and attitude towards early childhood education and consider it to be a critical stage in their children’s educational ladder and subsequent general development as human beings. They should also visit their children’s schools whenever need be, and they should have time for their children and be interested in their education.

Keywords: Early Childhood Education, Parents, Provision, Quality, Role

Environmental Quality of Enugu, Nigeria As Impacted by the Primary Air Pollutants in the Area (Published)

Air pollution activities have increased over the years in urban areas of most developing countries like Nigeria. The same has been experienced in Enugu metropolis. This study therefore examined how environmental quality of Enugu metropolis has been impacted by the polluted air in the environment. The metropolis was classified into different neigbourhoods and then stratified into low, medium and high density areas. Samples were randomly collected from these neighborhoods. In determining the residential environmental quality of the area factor analysis (principal component analysis was used to reduce the various environmental quality variables into single factor known as “Y” variable. This served as dependent variable. Primary air pollutants; particular matter, Nitrogen dioxide, sulfur dioxide and carbon monoxide constituted the independent variables as x1, x2, x3 and x4 respectively. Using multiple regression model a relationship between the dependent and independent variable was established. The coefficient of determination in the result showed that adjusted r2=.917, indicating that 91.7% variation in the   residential environmental quality could be predicted from air pollution. Health challenges of reduced oxygen carrying capacity of blood, chronic bronchitis and worsening respiratory illnesses were identified as some of the effects. Also identified, are acidification of soils, staining of fabrics among others on the environment. Making petroleum products like kerosene available and affordable to all by the federal government of Nigeria, among others have been recommended.

 

Keywords: Enugu, Environment, Impact, Nigeria, Quality

Tourism Service Quality Affecting the Satisfaction of Foreign Tourists: A Case Study Of Ho Chi Minh City (Published)

In recent years, there is competition among tourist destinations that has been very drastically. This competition of service quality has forced destinations to restructure to increase their competitive and to attract tourists. Therefore, the study goal is to find out the determinants affecting the satisfaction of foreign tourists in Ho Chi Minh City (HCMC). The researchers surveyed 600 foreign tourists who are visiting HCMC destinations and answered 29 questions but sample size of 565 samples processed. The data collected from June 2019 to December 2019 in HCMC. Simple random sampling technique. Cronbach’s Alpha and the exploratory factor analysis (EFA) analyzed and used for Structural Equation Modelling (SEM) technique. Foreign tourists’ responses measured through an adapted questionnaire on a 5-point Likert scale. Finally, the finding of the study has tourism service quality factor which affecting the satisfaction of foreign tourists in HCMC with significance level 0.01.

Keywords: HCMC., Quality, Satisfaction, Service, Tourism

Tutors’ Perception about Teacher Trainees’ Appraisal of Tutors’ Performance as Part of Quality Teaching and Learning in the Colleges of Education in Ghana (Published)

The study intended to explore the perception of the college tutors about the performance appraisal of tutors by the student teachers as part of quality teaching and learning in the Colleges of Education in Ghana as well as improving the tutors’ performance and development. . Sixty seven (67) tutors were randomly selected from three Colleges of Education to constitute the sample for the study. A questionnaire was used to collect data for the study. The study found that college tutors generally acknowledged the relevance of performance appraisal to their job goals and development. Secondly, college tutors perceived performance appraisal feedback as irregular and unconstructive and did not reflect their actual performance. Thirdly, college tutors perceived the performance appraisal processes as being unfair because they were left out in the discussion of the assessment procedures claiming that performance appraisal by the student teachers alone is not enough, Fourthly, college tutors perceived that the student teachers judgment were affected by hallo and horn effect. Last but not least, college tutors somehow did not take their performance appraisal by the student teachers alone very seriously. It was recommended that assessment procedures and items leading to appraising the performance of the college tutors should be discussed with them to enable them state their positions openly in order to satisfy their needs. Also, there should be the need for triangulation of the assessment processes leading to appraising the performance of the college tutors to ensure checks and balances as well as validity of the results. Finally, performance appraisal feedback should be made regular, constructive, fair and useful to enable college tutors receive and support the programme as genuinely helping them to improve their performance and development.

Keywords: Appraisal, Perception, Performance, Quality, Teaching and Learning

Availability of Educational Resources for Quality Assurance in Secondary Schools (Published)

This work looked at the availability of educational resources for quality assurance in secondary schools. Educational resource is seen as the physical, material, human and financial inputs in the teaching-learning process. Quality is viewed as an accepted standard measure by which product are judge as fine enough for consumption. Quality assurance is termed as the processes and actions through which the quality of secondary education is maintained and developed. The work also examined the need for quality assurance in secondary schools, strategies for establishing quality assurance in education, quality assurance measures put in place to guarantee finesse of product, availability of facilities, instructional materials, human resources and financial resources that brings about quality assurance in secondary schools. The work revealed that physical facilities, teaching and non-teaching staff as well as instructional materials were highly insufficient. The study further revealed that annual subvention to schools was less than the amount required for the administration of the schools. Based on these findings, the work concluded that quality assurance in secondary schools is crippled by insufficient educational resources. Therefore, the work suggested among others that; government should increase the annual subventions to schools, parent teachers’ association and old students’ association should also be involved in the funding and maintenance of the school facilities, the ministry of education should have a unit whose duty is to monitor the funds available to avoid misappropriation.

Keywords: Assurance, Quality, Quality Assurance, annual subvention, educational resources, insufficient, secondary school and educational system.

Relationship between Quality Signals’ Credibility, Trust in Food System Actors, Perceived Quality and Intention to Buy (Published)

This paper investigates the relationship between brands/certification labels credibility, trust in food system actors, perceived quality and intention to buy food products. The sample, consists of a total of 317 rice consumers who purchase rice from modern retail outlets in cities of Saint-Louis, Thiès and Dakar. Data are collected through questionnaire and analyze through descriptive statistics, Pearson correlation coefficient, and an approach based on Ordinary Least Squares Regression and the Bootstrap Method. Brands and certification labels, considered here as two types of quality signals, are seperately studied. Findings indicate that brands/certification labels credibility has a direct and positive influence on intention to buy food products that have these types of quality signals. In addition, this relationship is mediated, both seperately and together, by trust in food system actors who issue these types of quality signals and perceived quality of these food products. A significant difference is found in the comparison to reveal the more powerful mediating variable in terms of mediation effect. The overall model for each type of quality signal is significant.

Keywords: Credibility, Food, Quality, Trust, buy

Entrenching Quality Educational Output through Teachers’ Professional Ethics of Social Justice and Confidentiality (Published)

The study examined the entrenchment of quality educational output through teachers’ professional ethics of social justice and confidentiality in federal universities, South-South Zone of Nigeria. Two research questions were raised, and two hypotheses were formulated to guide the study. The correlational research design was used for the study. The population of the study comprised 6,305 teaching staff and 32,613 graduating students in the 2014/2015 and 2015/2016 academic sessions distributed into the six federal universities in South-South Zone of Nigeria. Purposive and simple random sampling method of balloting were used to select 1,275 (20%) teaching staff and 3,517 (10%) students. Two instruments titled “Ethics of Social Justice and Confidentiality Questionnaire (ESJCQ)”, and “Graduate Educational Output Checklist (GEOC)” were used for data collection.  The reliability co-efficient of ESJCQ was determined using the Cronbach Alpha Analysis and a reliability index of 0.87 was obtained. Coefficient of R value and R2 were used to answer the research questions, while the f-value of Simple Linear Regression Analysis was used to test the hypotheses at 0.05 level of significance. The findings of the study revealed that the quality of educational output in Nigerian South-South federal universities can be entrenched by teachers’ adherence to the ethics of social justice and confidentiality. Based on the findings of this study, it was recommended that, teachers and administrators should face 21st century demands and adapt to tough academic and fiscal challenges by understanding the power of relational confidentiality and trust as an instructional tool for improving student performance. Furthermore, Institutional leaders and stake holders should ensure that teachers’ professional development programmes focuses on enlightening teachers on how to integrate equity, activism, fairness, justice and the elimination of oppression in order to positively impact students’ educational output.

Keywords: Confidentiality, Federal Universities, Quality, Social Justice, Teachers, educational output, professional ethics

Impacting Deposit Service Quality on Customers’ Satisfaction: A Case of Bidv in Can Tho (Published)

Saving deposits have a very important meaning to the bank because it is the basis for the bank to bring profits through investments, loans, reserves… Therefore, it is important for commercial banks to ensure maximum customer satisfaction with the services that the bank provides. The study objective is to find out the determinants affecting the deposit service quality of Joint Stock Commercial Bank for Investment and Development of Vietnam (BIDV) in Can Tho City. The researchers surveyed 350 customers using deposit services of BIDV answered 28 questions but 331 customers processed. The primary sources of data collected from July 2018 to April 2019 in Can Tho City. Simple random sampling technique. The Data analyzed Cronbach’s Alpha and the exploratory factor analysis (EFA), which used for multiple linear regression and using partial least squares method. Customers’ responses measured through an adapted questionnaire on a 5-point Likert scale. In addition, the findings of the study have six factors affecting the deposit service quality of BIDV in Can Tho city with significance level 0.05.

Keywords: Customer, Deposit, Quality, Service, satisfaction and TDU

External Audit and Quality of Accounting and Financial Information in Cameroonian Companies (Published)

In the present economic and financial context of internalisation of commercial transactions and investments, benchmarks in the quality of financial and accounting information within a company are sought by the various stakeholders with quality and reliable financial information being the main factors of concern. Given its geographical setting and the fact that most Cameroonian companies are not listed, this study adopts a new approach to investigate the contribution of external audit in improving the quality of accounting and financial information produced by unlisted companies like Cameroon. To achieve, data were gathered through a survey on a sample of 52 employees of companies in Cameroon. Linear regression and the one factor ANOVA analysis were used to test the research hypotheses. The results indicate that the auditor’s field of specialisation did not reduce manipulation of accounting and financial information, but that the auditor’s mandate duration and the auditor’s reputation have a significant influence on the quality of accounting and financial information.

Keywords: Audit, Cameroon, External, Financial, Quality, statement