Tag Archives: quality services

Assessment of Quality in the Library Services Delivery of Federal University of Technology, Owerri, Imo State, Nigeria (Published)

The issue of quality library services to users of academic libraries has been a worrisome one due to the state of some of our academic libraries, staff and economy of the country. Oftentimes libraries are not funded adequately by the government whether federal or state, hence poor and inefficient manpower and structures in our academic libraries. The study therefore, assessed the quality in the library services delivery of Federal University of Technology, Owerri library, Imo State, Nigeria which revealed the facilities and problems associated with FUTO library in the discharge of its duties. The survey research method was adopted while a structured questionnaire titled “Assessment of Quality in the Library Services Delivery of Federal University Owerri Library Questionnaire” (AQLSDFLQ) was the instrument for data collection. The study was guided by six (6) objectives and six (6) research questions. The entire FUTO library staff formed the population of the study which is 130 staff made up of all the full time library staff comprising of professionals, para-professionals and non-professionals excluding the 16 registry staff posted to the library. Data collected from respondents were analyzed using simple descriptive method, percentages and results tabulated. The findings revealed that FUTO library has a lot of challenges that hinder quality library services delivery which included but not limited to poor funding, inconvenient facilities/buildings, lack of needed skills by staff, lack of mentorship and trainings, e.t.c. It was recommended that FUTO management should make adequate funds available for the upkeep of the library, employ staff with the necessary technical/technological skills, provide convenient facilities/buildings, organize trainings on ICT skills to mention but a few. If the recommendations are strictly adhered to, FUTO library will improve in its services to a great extent.   

Keywords: Assessment, FUTO library, Library Services, Quality, quality services, services delivery

The Impact of a Management Model on the Continuous Positive Changes in Human Capital and the Efficiency of Public Administration in the Education Sector (Published)

TQM models are disseminated worldwide, regardless of the specifics of the institutional and cultural environment. The study focuses on the application of HR practices, based on TQM, in the specific institutional environment of local education institutions, in modern Greece. The provision of high-quality and effective administrative support to schools can contribute to their smooth operation. The staff of the Directorates of Education in the Region of Central Macedonia comprises the survey population. The subject in question was examined using quantitative methods and the methodological approach of regression analysis has led to the collection of reliable data. The empirical study examined the current situation with regard to HRM and the attitudes of employees in the structural units of public education governance. Results of the analysis show that HR practices implementation affects public officers’ satisfaction and motivation. The development of the practical-applied structural model provides top managers (of local educational units) with indicators and evidence-data-based results for the decision-making process regarding HRM activities. The effect of modern practices has an important impact on employees’ motivation that produces positive changes in human capital and increases the contribution of HRM to the organizational performance and the quality of public services in the field of education.

Keywords: HRM, Public Administration, Satisfaction, TQM, local educational leadership, quality services