Tag Archives: Quality Management

Relationship between Total Quality Management Practices and Profitability: Case of Small Hotel Sector London (UK) (Published)

The rise of competition has inclined various small-scale businesses to incorporate a robust strategy in order to increase profitability. Therefore, in the contemporary enterprise sector, exceptional importance has been given to the concept of Total Quality Management by both local and multinational organisations, considering the associated benefits of continuous improvement, increased efficiency, and the overall efficacy of the organisation. Thus, the main aim of this study is to assess the impact of TQM implementation into small scale hotels in terms of financial growth (profitability); and to develop a comprehensive and feasible quality framework for managers to adopt the best TQM practices that enhance profitability through quality improvement and to achieve expected results. The researcher has applied quantitative method by recruiting 141 participants (managerial level) to achieve the overall aim and objectives of this study, Therefore, survey questionnaires by using Likert scale has been conducted leading towards descriptive, correlation and chi-square analysis of the data collected. The results showed that various TQM practices have positive impact on the profitability of small hotels, such as continuous improvement, quality improvement, role of top management, training and education, employee empowerment and technological innovation, Finally, this research makes an original contribution in the academic and practical field as it enhances the knowledge of TQM among the managers and quality practitioners. Besides presenting some recommendations for small hotels, the study also puts some suggestions for future research in this area with limitations.

Keywords: Customer Satisfaction, Performance, Profitability, Quality Management, Total Quality Management, competitors, critical success factors., small hotels

Implementing Quality and Accreditation in Higher Education in Five European Countries (Published)

The national Quality Assurance Agencies of most European countries have developed accreditation criteria considering the Standards and Guidelines for Quality Assurance in the European Higher Education Area (ESG, 2015). The paper reports the findings of a comparative study of the national accreditation criteria for programme evaluation which are in use in five European countries, namely Greece, Denmark, Austria, Britain and Ireland. The official published documents available on the Agencies’ websites were reviewed and analyzed. The paper presents and discusses the variation of the criteria additions and omissions from the ESG model for each individual case. The reported comparisons show that a ‘general model’ is followed since the agencies of the five countries operate in substantial compliance with the ESG. However, each country places emphasis on different criteria.  

Keywords: European Standards and Guidelines, Higher Education, Quality Assurance, Quality Management, accreditation criteria, national systems