Knowledge Integration and Service Delivery of Health Professionals in Public Hospitals in South-South Nigeria (Published)
The specific objective of the study was to ascertain the extent to which knowledge integration influences service delivery of health professionals in public hospitals in South-South Nigeria. The study employed a correlation design. A sample of 596 respondents were selected from twelve categorized public hospitals is South-South using Taro Yamani’s formula. 34 questions were formulated in the questionnaire in line with the stated objective of the study. A total of 596 copies of questionnaire were administered and 551 copies were collected showing 92 percent responses, 10 responses were rejected and 541 copies constituting 90 percent of the questionnaire were analyzed. The results showed that there is positive significant relationship between knowledge integration and service delivery of health professionals in public hospitals in South-South Nigeria. The study concluded that the integration of knowledge management in service delivery is a vital aspect of learning in healthcare organization, as new discoveries and knowledge become available to professionals in their respective fields which have to acquire, transmit, retain and use the knowledge. The study therefore, recommends that organizations of various sizes should adequately integrate knowledge management enablers’ factors in their organizational culture and leadership to enhance organizational performance and provision of service quality. The integration of new knowledge in all the units within the healthcare institutions/organizations and adequate implementation of health policies and programmes will help to transform the healthcare delivery into a more cost effective error averse and accountable public resources. There should be an increasing individuals’ confidence in integrating useful knowledge with others. Knowledge integration can be enhanced by increasing employees’ self-efficacy through training. Organizations are expected to help shape and facilitate staff perceptions of knowledge ownership which have been found to enhance their knowledge integration because of internal satisfaction.
Effect of Recruitment Policies on Quality of Health Services in Public Hospitals of Najran: Staff Perspective (Applied Study: 2013-2018) (Published)
The present study investigates the effect of recruitment policies on quality of health services (i.e. reliability, responsiveness, tangibility, assurance, and empathy) in public hospitals in Saudi Arabia over five years from 2013. It was applied to the hospitals of Najran region, namely King Khalid Hospital, Maternity and Children’s Hospital, Al Chorfa General Hospital, Yadma General Hospital, Thr General Hospital, Hbuna General Hospital, and Sharourah General Hospital. The study adopted the analytical descriptive approach and applied a questionnaire to (212) staff members. It concluded that the hospital lacks an administrative unit to screen the candidates for administrative positions and lacks the effectiveness of notifying the patients with the date of offering the health services. Additionally, the hospital slowly responds to the patients’ enquires and complaints and does not comply with offering health services in a timely manner. The study recommended establishing an administrative unit to screen the candidates for administrative positions, reviewing the response mechanism to enquire and complaints, as well as committing to offering health services on time.
Business Intelligence System Strategies and Organizational Success in Public Hospitals in Rivers State, Nigeria (Published)
This paper examined business intelligence System strategies and organizational success of public hospitals in Rivers State, Nigeria. The objective was to investigate the relationship between data mining, Online Analytical Processing, Querying System, Report System and organizational success of the public hospitals in Rivers State. Primary data were sourced from a sample size of two hundred and thirty four medical personnel. The test for the internal consistency of the instrument was conducted using Pearson Product Moment Correlation Coefficient (r) which yielded a reliability index of 0.89. Mean and standard deviation were used to examine the extent to which business intelligence affect performance; Spearman’s rank order correlation coefficient was used to test the null hypotheses. The findings of this study found data mining, online analytical processing, querying systems and reporting systems significantly relate to the success of public hospitals in Rivers State; there is a significant relationship data mining, online analytical processing, querying systems, reporting systems and quick decision making as well as time saving, significantly moderates relationship between business intelligence systems and organizational success in public hospitals in Rivers State. The study therefore conclude that business intelligence have significant effect on performance of the hospitals. We recommend that federal and state government should overhaul the health services and bring them into the mainstream of business intelligence scheme.