Gap Analysis of Customer Expectation and Perception of Professionalism among Nigeria Police Officers: The SERVICOM Perspective (Published)
This paper investigated gap analysis of customer expectation and perception of professionalism among Nigeria police officers: the SERVICOM perspective. The study specifically examined the effect of SERVICOM on professionalism of service as well as gap between customer expectation and perception of Nigeria police service. Descriptive survey design was adopted through which structured questionnaire was used to collect data from the field. The population of the study comprised of all police officers from all ranks and files within Ekiti and Ondo States as well as consumers of police services. Convenience sampling technique was used to select 4,000 respondents which included 2,000 police officers from different ranks and files as well as 2,000 consumers of police services within the two states. Descriptive statistics was used to analyze the research questions while t-test and Chi-square (ᵪ2) were used to test hypothesis one and two respectively. The level of significance was set at 5%. Findings revealed that there was significant difference between customers’ expectation and perception regarding the quality of service provided by the Nigeria Police Force. It was therefore recommended among others that Regulatory authorities in the Nigerian Police Force should take steps to ensure that the operations of the Force are, to some extent, consistent with the expectations of customers as this will help to minimize the discrepancies between customers’ expectation of services and the actual service realized from the Force.
A 3-Way Paradigm of Lesson Study Strategy on Teachers’ Productivity, Teaching Profession and Trainee Proficiency: A Contemporaneous Paradigm (Published)
This paper is showcasing a tripartite interwoven interactions in Education, that sychronously run to address a-3Way-Paradigm through the Lesson Study Strategy in the new millenium classroom. The quest for professionality and functionality will continue to make all educational stakeholders dive for strategies that will pave way for maximum productivity in the ocean of knowledge economy of the world. Lesson Study is a pedagogical strategy that is capable of producing productive interactions that revolve roundabout the 21st Century Classroom Teachers, the acts of Teaching and the Trainees. The process opens with a team of concerned teachers collaborating on a common discipline of interest. The goals of teaching and learning, how and what to employ in order to achieve the identified goals in the classroom are discussed. Classroom presentation is a collective resposibility of everyone in the team. One of the team members presents the teaching interactions with tthe students while others are in the classroom as observers. The team reviews and scrutinises the classroom interactive outcomes outside the classroom thereafter and effective remidiation is put in place for the overall achievement of the identified goals. In this paper therefore, the productivity of the teacher, process of teaching and proficiency of the trainees are independently focused. Lesson Study as a teaching strategy is capable of producing professionalism in the Teacher, productivity in Teaching and proficiency in the Trainees.
Developing The English Teacher’s Expertise to Implement the New Nigerian National Curriculum (Published)
This paper is written to assist the English Language teacher trainers in Nigeria universities and the Secondary school English teachers to come to term with the reality on ground with reference to the New Senior Secondary School English Language Curriculum. It is a position paper resulting from the experience of the writer as a resource person in the nation – wide curriculum sensitization workshop of the Nigerian Educational Research and Development Council (NERDC), the makers of the Curriculum. For five years (2011-2015) the writer handled the “Humanities” aspect of the teachers’ workshop in the Western Zone of the nation (Lagos, Oyo, Ondo, Ogun, Ekiti and Oshun). While this is not another workshop paper, nor a summary of the three years’ workshop, it certainly contains the major highlights of the new curriculum presented from the point of view of a researcher with clear emphasis on what the roles of the English teacher should be as against what it used to be.
Re-Aligning Nursing and Midwifery Practice to Enhance Professionalism: Action Research Perspective (Published)
THE INFLUENCE OF OFFICERS PROFESSIONALISM TOWARDS THE QUALITY OF SERVICE OF THE CONSTRUCTION PERMIT AT ONE STOP SERVICE UNIT IN THE ADMINISTRATIVE CITY OF CENTRAL JAKARTA AT THE PROVINCE OF JAKARTA (Published)
The construction permit service by the One Stop Service Unit in the Administrative City of the Central Jakarta has not been satisfied. It was also evaluated by independent institution, such as International Finance Corporation (IFC) financed by the World Bank. This condition created an unprofessional manner of the officers. This research was conducted to get a detailed analysis of the employees professionalism, the construction permit quality of service, and the influence of employee professionalism towards the quality of service on construction permit at the One Stop Service Unit in the Administrative City of Central Jakarta at the Province of Jakarta.The unit of analysis in this research was the officers at the One Stop Service Unit at the Central Jakarta, consists of the front desk and back desk officers. The Officers Professionalism were assessed on five dimensions: innovative and creative, self-supporting work, work consistency, work and career commitment. The samples of this research were 190 peoples who received construction permit services from eight sub-districts in Central Jakarta. Structural Equation Modeling (SEM) was used to examine the hypothesis of the research, and the questionnaire was in a Semantic Differential form.The result of the research were: (1) the level of Officers Professionalism assessed by four dimensions was low; (2) the Construction Permit Service reflected by five dimensions was not satisfied; (3) there was significant influence between the Officers Professionalism towards the Quality of Service of the construction permit at the One Stop Service Unit in the Administrative City of the Central Jakarta.
The production of a storyline connecting issues of policy coherence with reference to reform initiatives designed to enhance teacher professionalism is the central purpose of this article. The storyline is synthesised from conversations with Ghana Education Service (GES) stakeholders and educational leaders about their opinions concerning the Ghana Education Service and teacher support towards policy implementation within the Sissala East District. Teacher professionalism has been taken out of a larger research work on “Implementation of Initiatives in Ghanaian Education: The effect on rural Ghanaian junior high schools” (Inkoom, 2012). The article articulates background data about demographic details of teachers in the Sissala East District; their professional development; teaching and learning, facilities and resources; and, issues of teacher deployment within GES and teacher education.