IMPACT OF PROFESSIONAL TRAINING ON EMPLOYEES’ PERFORMANCE: A CASE STUDY OF PAKISTANI BANKING SECTOR (Published)
For any organization, the quality of its Human Resource is an asset as well as a success factor. Thus, every organization must invest both time and resources to improve the quality of its work force. One of the most effective ways of achieving this is through training. Training affects the employee’s job performance in a positive way. Training improves the skills, knowledge and abilities of the employees because of which employees become more proficient at their workplace thus training is a motivational factor. Some organizations carry out training in a haphazard way while some others do it through systematic manner and they have separate training departments. This paper sought to determine the relationship between training and its impact on employee performance in the banking sector of Pakistan. The study assessed whether training has improved employee performance. A questionnaire was designed using structured questions to collect primary data from employees of various public and private sector banks. The result indicates a positive relationship between training and employee performance. Most of the employees were of the view that training was effective tool for employee success. The findings revealed that not all banks offer training programs but those which offers bear the fruit. It was recommended among other things that banking sector in Pakistan should help their employees to identify their career paths and to guide them in the pursuit of higher education.