Tag Archives: Process

Innovation Practices for Sustainable Competitive Advantage (Published)

This paper investigates the impact of process and distribution innovation on sustainable competitive advantage. Data are collected from manufacturing firms in the republic of Cameroon. Variables used were Eco-innovative product and service production process, customer relationship management process innovation and distribution innovation practices as the bases for enhancing sustainable competitive advantage. Sustainable competitive advantage was measured by Customer base-Market share, Employee Satisfaction and sustainable growth. We run a series of three multiple regressions of Customer Satisfaction, Employee Satisfaction, and Sustainable growth on explanatory variables defining Strategic process and distribution innovation practices. Our results show companies would have to implement customer relationship management process innovation and distribution innovation practices and companies would have to implement Eco-innovative product and service production process. Our results show that some companies are struggling with the idea of sustainability and Eco-innovative product production process. They need some expert advice on the way forward.

Keywords: Cameroon, Innovation Practices, Process, Sustainable Competitive Advantage, distribution innovation

Migrant Workers (Indonesian Workers) In Madura (Published)

The purpose of this study was to find out what the motives of the people to become migrant workers. Finally, identifying the process of becoming a migrant worker. The method used in this study is interviews and literature studies. The informants of this research are people who have become migrant workers and will become migrant workers. Research location in Madura (enclave of Indonesian migrant workers). The results showed that the motivation to become TKI was due to economic factors, prestise factor like to make house and Haji. Besides that they want to develop talent. The countries with the most destinations are Malaysia, and  Saudi Arabia The process of becoming a migrant worker is legal dan illegal. Usually, illegal process use the services of brokers. They don’t want to register themselves. The reason is by using brokers the process is easier and faster. The departure process is legal and some are illegal.

Keywords: Madura, Migrant Workers, Process

The Ex-post Evaluation of Investments in Accounting Information System: The Role of Content, Context and Process (Published)

Investments in Accounting Information System (AIS) play an important supporting role in most sectors of the economy. This study was designed to answer the question related to the roles of contextual factors, namely «content », « context» and « process» on the ex-post evaluation of investments in information technology. The model was tested using survey data collected from 269 companies. The results of analyzing structural equation support the proposed model and highlights positive and significant relationship of AIS investment and business performance of the companies. The same the analysis multiple groups also show the important moderating role of «content» , «context» and «process» on the relationship between AIS investments and business performance.

Keywords: Accounting Information System (AIS), Content, Context, Performance, Process

Conflict Resolution in Higher Education Institutions: The Case of Ghanaian Public Universities (Published)

The paper reports preliminary findings from an ongoing research analyzing the purported resolution of promotion-related conflicts in Ghanaian Higher Education Institutions (HEIs). The purpose of the study was to examine how promotion-related conflicts in HEIs are being resolved. It sought to understand the strengths and weaknesses of the processes and procedures with the view to recommend ways of improving the resolution of promotion-related conflicts in Ghanaian HEIs. The data is drawn from questionnaires administered to two hundred and forty (240) randomly sampled Faculty members, while 18 senior administrators were also purposively sampled for semi-structured interviews. Promotion policy documents were also analyzed. The data reported in this paper highlights that Ghanaian Universities have processes and procedures for conflict resolution, although the quality of the procedures may be debated. It further suggests that ‘process’ is a critical factor in resolving promotion-related conflicts in HEIs.

Keywords: Conflict Resolution, Faculty, Higher Education, Process, Promotion, conflicts.


As for the continued and rapid increasing of Dubai as one of the world most targeted areas for businesses and investments, transportation has become one of the main challenges that face decision makers in Dubai. RTA thus was established to unify responsibilities previously spread between several governmental departments (Dubai Municipality and Police Department). Moreover, RTA adopted decentralization by establishing 8 separate agencies and sectors in order to achieve highest levels of flexibility. The “RTA Service Standards Manual” governs the entire portfolio of existing and news services offered by RTA. The Manual is considered imperative to unify and standardize the varied approaches that are taken today in service development and monitoring

Keywords: Approach, Customer, Decision, Dubai, Guidelines, Improvement, Initiative, Manager, Manual, Owner, Phase, Pilot., Process, Quality, SSM, Service, Standard, Template