Tag Archives: Performance

Marketing Determinants and Teachers’ Job Performance in University Of Calabar – Nigeria (Published)

The study examined marketing determinants and teachers’ job performance in University of Calabar – Nigeria.  The objective of the study was to survey marketing determinants that can influence teachers’ job performance in University of Calabar.  The study adopted survey research design.  The population of the study was 124 academic staff of Faculty of Management Sciences and the sample size was 95 obtained by Taro Yamane method.  The findings of the study revealed that there is a significant relationship between processes and teachers’ job performance, and there is a significant relationship between physical evidence and teachers’ job performance in the University of Calabar – Nigeria.  The study recommended that federal government and relevant agencies as well as University management ensure prompt and timely payment of all financial benefits of teachers to boost teachers’ morale and improve welfare thereby ensuring job satisfaction to promote performance.  Teachers should be provided with physical enabling environment to motivate teachers to put in the best for the system.

Keywords: Marketing determinants, Performance

Impact of Customer Relationship Management (CRM) On the Performance of Deposit Money Banks (DMBS) In Abuja (Published)

This study examines the impact of Customer Relationship Management on the performance of Deposit Money Banks in Abuja. The study investigates how CRM variables such as customer attraction, customer satisfaction and customer retention impact on the performance of Deposit Money Banks. The study adopted a survey research method where data was collected using questionnaires administered to both employees and customers of the ten randomly selected DMBs in Abuja made up of the 341 Population of the study. Taro Yamane Sample Size formula was used to determine the sample size (184). Out of the 184 copies of questionnaires that were distributed, 175 representing 95.1 % response rate were retrieved and used for analysis. As part of the method of data analysis, Pearson Correlation and Ordinary Least Square (OLS) was used to test the formulated hypotheses in line with the objectives of the study. The major finding reveals that, “there is significant relationship between Customer Relationship Management and performance of Deposit Money Banks in Abuja”. It was recommended that Deposit Money Banks (DMBs) in Nigeria’s North-Central sub-region should improve on Customers’ attraction activities in order to achieve deeper market penetration which will help in attracting more customers to strengthen their competitive positions. The study concluded that DMB’s should adopt CRM since it contributes significantly to their performance.


Keywords: Customer Attraction, Customer Relationship Management, Customer Satisfaction, Customer retention, Deposit Money Banks, Performance

L2 Performance in English and GPA: A Correlation Study (Published)

The purpose of this correlational study was to investigate the relationship between various possible components of L2 skill GPA.  In theoretical terms, the objective of the study was on examining the explanatory power of the g factor of general intelligence versus multiple intelligences theory through a correlation of five aspects of L2 competence with GPA among a sample of 94 Kuwaiti students of English as an L2. The study was guided by five research questions: (1) Is there a statistically significant effect of intelligence on GPA? (2) Is there a statistically significant effect of aptitude on GPA? (3) Is there a statistically significant effect of personality on GPA? (4) Is there a statistically significant effect of motivation and attitude on GPA? (5) Is there a statistically significant effect of beliefs on GPA? Utilizing an odds ratio approach in which the comparison groups were (a) students who failed and students who did not fail, (b) students who excelled and students who did not excel, and (c) students who achieved at least average performance and students who did not achieve at least average performance, no statistically significant relationships were found between GPA and any of these predictors. The results were discussed in terms of their support for multiple intelligences theory, and some recommendations for future research were made

Keywords: Correlation, English, GPA, L2, Performance, Study

The Effects of Cohabitation on Academic Performance of the Students in Tertiary Institutions in Nigeria (Published)

This paper examines the effects of Cohabitation on Academic Performance of the students in higher institution in Nigeria.  However, it also determined the major types of cohabitation which existed many years in higher institutions such as Polytechnics, Colleges of Education and Universities. It also explained the effects of Cohabitation on the Students’ Academic Achievement in higher institutions in Nigeria where the students practice it among their partners. Similarly, it is critically examined the common reasons why the students cohabitating on campuses. Yet, it emphasized the implication of cohabitation on the students’ academic performance in tertiary institutions in Nigeria.


Keywords: Academic, Achievement, Cohabitation, Implication, Performance, Tertiary Institution

Communication: An Effective Tool for Employee Performance in Unilever Nigeria Plc (Published)

The study determined the relationship between effective communication and employee performanceDescriptive survey research design was adopted for the study and the total population of the study were 142 respondents. The simple random sampling technique was used to select the participants. Data gathered were analysed using Pearson Product Moment Correlation (PPMC). The result of the analysis revealed that there was significant relationship between effective communication and employee performance. It was therefore concluded that organizations should endeavour to make effective communication an essential strategy in achieving high employee performance.

Keywords: C Courtesy, Completeness, Employee, Performance, communication

Analysing Dependent Variables with Multiple Surrogates in Financial Performance Research (Published)

Accounting and finance-based researchers often use multiple surrogates to capture the properties of a dependent variable (DV) when studying its predictive relationship with predictors. This often fail to directly connect the study results with the major objective of the research. This paper compares the existing practice with a plausible and less complicated alternative. Using logistic regression, the study converted the a priori expectations of 30 Ph.D research theses in finance and accounting with four dependent surrogates into a probabilistic log values and compared them with the individual surrogate performance on the one hand and the surrogates geometric mean on the other hand. While the geometric mean revealed close connection with the theses’ probabilistic expectations (β = .278, t(30) = .695, R2 = .077, p > .10), the individual surrogates results showed singular and combined significant differences with the theses’ a priori expectations (Adj. R2 = .0291, F(4, 25) = 22.598, p < .05). The paper recommends unifying multivariate DVs with geometric means for better conclusion in financial performance relational studies.     

Keywords: Logistic regression, Performance, dependent variable, proxy, surrogate

The Impact of Effective Strategic Sourcing On Operational Efficiency Case of Komfo Anokye Teaching Hospital [Kath] (Published)

This paper examined empirically the “impact of effective strategic sourcing on operational efficiency in healthcare delivery of Komfo Anokye Teaching Hospital (KATH). Exact survey-based research methodology was implemented to examine the research questions and Data was gathered utilizing three arrangements of polls regulated to 40 tolerant parental figures (medical caretakers, clinicians and specialists), 12 senior doctor’s facility managers, and 13 procurement officers. The concentrate plainly exhibits that strategic sourcing assumes a key part in an association’s business operations and puts more noteworthy accentuation on adding to the sourcing chief’s business capability. Incessant stock outs of drugs were affirmed, the effects of which on medicinal services delivery went from death of patients, deterioration of restorative states of patients, clinic congestion, to exchange of patients to other healing facilities. These stock outs were credited to: disappointment by a ‘legislature established supplier’ to satisfy medication requests; delays by procurement staff; and withholding of funds by donors. It is therefore suggested that a strategic movement from single sourcing to strategic sourcing keeping in mind the end goal to guarantee efficiency in operations to turn away the determined medication stock outs openly doctor’s facilities.

Keywords: KATH, Operational Efficiency, Performance, Procurement, Sourcing, Sourcing capability, Strategic Sourcing, Supply chain management

Studying the Effect of Leadership Styles on the Business Performance of SMES in South-Eastern Region (Published)

This study aims to explore the effect of leadership styles on the business performance of SMEs in South-Eastern region. The research result is a science evident for managers to improve the business performance. The researcher surveyed 250 managers of small and medium enterprises (SMEs) and answered 12 questions but 212 samples processed. The primary sources of data collected from July 2017 to November 2018 in South-Eastern region. Simple random sampling technique. The Data analyzed Cronbach’s Alpha and the exploratory factor analysis (EFA), which used for multiple linear regression and using partial least squares method. Managers’ responses measured through an adapted questionnaire on a 5-point Likert scale. In addition, the findings of the study have two factors affecting the business performance of SMEs in South-Eastern region with significance level 0.05.

Keywords: BRVT., Business, Leadership, Performance, SMEs

The Impact of Procrastination on Students Academic Performance in Secondary Schools (Published)

This paper examines the impact of procrastination on students’ academic performance of secondary school in Nigeria. Similarly, it shows the causes of procrastination   among the students. Yet, the types of procrastination are examined and also the effects of procrastinations and implication of procrastination on students’ academic performance are properly discussed  and why students procrastinate is  thoroughly explained.

Keywords: Academic, Performance, Procrastination, Students

Corporate Social Responsibility in Nigeria: A Critical Review of the Literature (Published)

The paper reviews existing literature on Corporate Social Responsibility (CSR) to ascertain the level of corporate social responsibility activities that will enhance the performance/profitability of businesses in Nigeria. It revealed that the success of an organization depends on the extent to which the organization is capable of managing its relationship with key groups, such as financial and stakeholders, but also customers, employees, and even communities or societies. Stakeholders must be considered in the decision making process of the organization. CSR is a concept that includes many different activities and actions which businesses have to involve themselves in for the purpose growth sustainability and growth of businesses. Businesses that voluntarily participates in local community development, such as providing the community with donations, assisting them with projects and sharing some of its profit with the community, helps to increase the business profitability in the long-run.


Keywords: CSR, Literature, Nigeria, Organisation, Performance

Risk Management, Risk Concentration and the Performance of Deposit Money Banks in Nigeria (Published)

This study investigated the effect of risk management and risk concentration on the performance of Deposit Money banks in Nigeria for the period 1997 to 2016. The study adopted credit risk, liquidity risk and capital adequacy risk as proxies for risk management/concentration, and return on assets as the measure for performance of Deposit Money banks. Secondary data was collected from the annual financial statements of listed banks and the Nigerian Stock Exchange fact book. The study employed multiple regression technique based on the E-views 7 software for analysis of data. The results of the analysis indicated that credit risk and liquidity risk had positive and significant effect on return on asset, while capital adequacy risk had negative and insignificant effect on return on asset. The study concluded that risk management/concentration affected the performance of banks in Nigeria. Based on the findings, the study recommended that the management of banks should establish sound lending policies, adequate credit administration procedure, and effective and efficient machinery to monitor the lending function in line with established guidelines. Also, the character and financial statement of the borrower must be properly scrutinized and a careful evaluation of the customer’s credit worthiness be carried out before extending loan facilities to potential borrowers.

Keywords: Credit, Liquidity, Performance, Returns on Assets, Risk Management, capital adequacy

Academic Motivation and Performance of Junior High School Students in Ghana (Published)

The study examined academic motivation and academic performance of Junior High School (JHS) students in Ghana. Differences between the academic motivation of male and female students as well as between students from urban and rural schools were examined.  Participants were 756 male and 714 female JHS 2 students randomly selected from 24 Junior High Schools through stratified random sampling using gender and location as criteria for stratification. Two research instruments, the Academic Motivation Scale (AMS) with a Cronbach Alpha Reliability Coefficient of 0.75 and Achievement Tests in Mathematics, English Language, Social Studies and Integrated Science were used to collect data. Pearson Product Moment Correlation Coefficient and t-tests were used in analyzing the data. The results showed a positive relationship between academic motivation and academic performance of JHS students.  While the results showed a statistically significant difference between the academic motivation of students in schools in urban and rural areas, there was difference between the academic motivation of male and female students. It was recommended that teachers, parents and all those concerned with the education of children should put in place psychological processes that are intended to boost the ego of students thereby making them have an inner feeling of satisfaction when they accomplish academic tasks.

Keywords: Academic Motivation, Ghana, Junior High School Students, Performance

Effects of Leadership Styles on Productivity of Secretaries in the Public Sector (Published)

Recently, there have been concerns about the attitude of some secretaries or administrative assistants in various organisations across Ghana and this has been blamed on several factors. This study subjects the types of leadership styles to productivity of secretaries or administrative assistants in the public sector in Ghana. The study adopted quantitative approach and survey as a research design. This enabled the researchers to take primary data from large number of respondents. It was found out that Leadership is not attached to a particular style but uses a style that may fit the situation or circumstance they face. Many secretaries and administrative assistants are aware of the competences needed to perform their role. However, these competences are not in use or exhibited by this category of employees. Autocratic leadership style does not necessary lead to high turnover and absenteeism, low productivity and distortion of communication.


Keywords: Autocratic, Democratic, Human-Relations., Leadership, Performance, Productivity

Effect of Road Assets Management on Performance of Road Agencies in Kenya (Published)

The study sought to analyse the effect of road asset management (RAM) on performance of road agencies in Kenya. The study was guided by stakeholder theory and it posited a conceptual framework in which road assets management was the independent variable, road agency performance the dependent variable. A correlation survey design was employed to find out the relationships between the study variables.A purposive sampling technique was used to select the respondents for the study and data was collected using structured questionnaire. Results showed that RAM was a positive and significant predictor of road agency performance in Kenya and it accounted for 81.7% of variance in performance of the road agencies in Kenya.The study concluded that RAM contribute significantly to road agency performance and recommends that RAM should be integrated in the policies of road agencies in Kenya in order to realize better condition of roads in Kenya in the long run.

Keywords: Management, Performance, Road Agency, Road assets

Application of Comics as Instructional Strategy in Language Skill Development: An Oracy Enhancement Paradiigm (Published)

English language is very important in Nigeria because it is used for education, commerce, governmental activities and in inter /intranational relations, among others.  The teaching of English language is being faced by a lot of problems ranging from poor teaching methods, students’ weaknesses in pronunciation, poor reading abilities and bad writing, which amount to students’ poor performance.  It is therefore important that the language is properly taught in order to enhance the communicative competence of students.  This papers looks into  the use of comics in pedagogy.  Important areas highlighted include:  English Language in Nigerian Schools; Oral Communication in English Language; Teachers’ Role in Enhancing English Language Teaching and Students’ Oral Competence Comics and Strategies for Using Comics to Enhance Oral Communication in English Language.  Recommendations offered include:  teachers should understand that oral language is at the base of literacy which involves risk taking through a willingness to confront more languages than what is presently owned. It therefore requires diligence and hard work on the teacher’s part to help students come across more words in their learning.

Keywords: Assessment, Comics, Oral Skill, Performance, Second Language

Factors Affecting Students’ Academic Performance in Colleges of Education in Southwest, Nigeria (Published)

This study was carried out to assess factors affecting students’ academic performance in Colleges of Education in southwest, Nigeria. Four hundred and eighty students from six Colleges of Education were randomly selected for this study. Data collected were analyzed with descriptive and inferential statistics. The results obtained showed that 52.4% of the respondents were between 20 – 24 years of age, predominantly female (67.6%), supported by family/guardian (88.9%), stayed off-campus (69.8%), had personal motivation for studying Education (65.8%) and bold (91.1%). Also, results of parental background revealed that the parents were married (63.8%), educated (68.2%), and earned average income of ₦60,604.5/month. The study concludes that students’ factors, parental background, school factors, and teachers’ factors have serious influence on students’ academic performance. It is hereby recommended that school facilities should be adequately provided; Colleges of Education should be given appropriate attention and funding while government should provide alternative power supply by purchasing generator plant for Colleges of Education.

Keywords: Academics, Affecting, Education, Factor, Performance

Influence of Leadership as Strategy Implementation Practice on Performance of Postal Corporation in Kakamega County, Kenya (Published)

Organizations across the world have recognized the importance of strategy formulation in improving service delivery. Good practices in strategy formulation and implementation are among the key pillars of competitive advantage and organizational sustainability. Studies indicate that most managers rightly make effort to formulate strategies, but little investment is made to implement those strategies properly. Therefore, the study explored the effects of strategy implementation practices on performance of Postal Corporation in Kakamega County (Kenya). Based on the study, this paper presents and discusses the research findings on leadership as one of the strategy implementation practices on organizational performance. The researcher anchored the study on cross sectional survey research design which emphasized on collection of data at a particular point in time rather than over a period of time. The target population of the study was one hundred and thirty two (132) top and middle-level management staff of Postal Corporation drawn from Kakamega, Lugari, Khwisero and Khayega branches. Stratified sampling method was used to sample ninety-nine (99) respondents. Structured questionnaires were then used to collect the data from the sampled managers to which only seventy-six (76) responded. The received questionnaires were sorted, classified; data was then coded and analysed by descriptive statistics (percentages, mean and standard deviation). Inferential analysis was done by multi regression analysis where the result of R square was 0.476 indicating that 47.6% of the performance could be predicted from the study variables. The study found that leadership significantly affected the performance of Postal Corporation in Kakamega County as indicated by a p value of 0.043, which was within p<0.05 level of significance. In light of the findings, the researchers recommended that a related study be conducted in a wider spectrum of both public and private institutions to determine the consistency of the results.

Keywords: Kakamega, Kenya, Leadership, Performance, Postal Corporation, Strategy Implementation

Benchmark and Competitive Analysis of Port Performances Model: Algeciras Bay, Rotterdam, New York-New Jersey and Tangier Med (Published)

In this research paper four sea ports namely, Tanger Med, Algeciras Bay, Rotterdam and New York-New Jersey has been taken into study to understand and evaluate their efficiency of operations and benchmark them. Port efficiency is the measure of amount of input and output and their ratio. Port efficiency is not solely dependent on port performance. The port performance strategies of the case ports were studied and efficiency variables were found through various literatures. To analyze input and output variables of the ports, efficiency software named Data Envelopment Analysis Program was used to find the most efficient ports. Then the variables for the most efficient ports were benchmarked and ranked. A hypothetical port efficiency model has also been suggested for better efficiency of the ports.

Keywords: Benchmark, DEA, Efficiency, Performance, Ports

A 3-Way Paradigm of Lesson Study Strategy on Teachers’ Productivity, Teaching Profession and Trainee Proficiency: A Contemporaneous Paradigm (Published)

This paper is showcasing a tripartite interwoven interactions in  Education, that sychronously run to address a-3Way-Paradigm  through the Lesson Study Strategy in the new millenium classroom. The quest for professionality and functionality will continue to make all educational stakeholders dive for strategies that will pave way for maximum productivity in the ocean of knowledge economy of the world. Lesson Study is a pedagogical strategy that is capable of producing productive interactions that revolve roundabout the 21st Century Classroom Teachers, the acts of Teaching and the Trainees. The process opens with a team of concerned teachers collaborating on a common discipline of  interest. The goals of teaching and learning, how and what to employ in order to achieve the identified goals in the classroom are discussed. Classroom presentation is a collective resposibility of everyone in the team. One of the team members presents the teaching interactions with tthe students while others are in the classroom as observers. The team reviews and scrutinises the classroom interactive outcomes outside the classroom thereafter and effective remidiation is put in place for the overall achievement of the identified goals. In this paper therefore, the productivity of the teacher, process of teaching and proficiency of the trainees are independently focused. Lesson Study as a teaching strategy is capable of producing professionalism in the Teacher, productivity in  Teaching and proficiency in the Trainees.

Keywords: Collaboration, Pedagogy, Performance, Remidiation, Tripartite, interaction, professionalism

Microfinance and Performance of Micro and Small Enterprises; Does Training Has an Impact (Published)

Access to finance is considered as very important for gaining high performance of Micro and Small Enterprises (MSEs). Yet it has been observed that despite the availability of access to finance the performance of several MSEs is poor, which is a major hurdle in the growth rate of MSEs. The purpose of this study was to find the difference in certain performance indicators of MSEs who owners have been given training against those whose owners have never been given any kind of training. In order to conduct study survey research has been conducted and a sample of 384 MSEs was selected on simple random basis. The findings revealed that all the performance indicators including sales increase, income increase, assets increase, employment increase, and meeting household expenses have shown a significant difference among the two groups. The findings of the study are very important for the policy makers and the people who are involved in microfinance industry.

Keywords: Growth, Microfinance, Performance, Training, micro and small enterprises