A Study on the Influence of Strategic Human Resource and Organizational Capacity Building on Performance Improvement of Public Service Delivery in Nakuru County-Kenya (Published)
The study will seek to examine the influence of strategic human resource and organizational capacity building on performance improvement of public service delivery in the departments of the registration of persons Nakuru County (Kenya) using the 2012-2013 performance improvement service delivery period as the baseline. The said departments include registration of births which issues birth certificates, registration of persons which issues national identity cards and registration of refugees which registers political asylum seekers. Nakuru County comprises of 9 sub counties thus- Nakuru Sub County, Njoro, Molo, Subukia, Nakuru North, Kuresoi, Rongai, Gilgil and Naivasha. The study has been prompted to be carried out due to reported incidents of low registration coverage in the issuance of Kenyan National Identification documents in the said county as pointed out by the (2012-2013) county annual registration performance reports which recorded less than 100% coverage contrary to the projected and expected achievement of 100%. The objectives of the study will be to: examine strategies put in place focusing on performance improvement of public service delivery, investigate on types of human resource capacity building advanced aiming at performance improvement of public service delivery, find out the influence of human resource and organizational capacity building on performance improvement of public service delivery, establish challenges and possible remedies encountered by the human resource and relevant organizations on performance improvement of public service delivery. The study will be guided by the Roseau’s psychological contract theory of (1994) which stresses on mutual beliefs and expectations by employees and organizations upon the successful performance of a worker. Descriptive survey research design method targeting a population of 308 respondents and 9 sub counties will be adopted. A sample size of 50% of the same will be used through random and non probability purposeful identification techniques which for the purposes of data collection will translate to 154 respondents and 5 sub counties. Primary and secondary sources of data collection will be employed by using questionnaires as data collection instruments after testing and re-testing them in similar environmental study conditions through piloting techniques to ascertain their validity and reliability as data collection tools. Collected data will be sorted out, coded and analyzed by using descriptive statistics and Statistical Packages for Social Scientists (SPSS) then tabulated in form of frequencies and percentages. Multiple regression statistical model will be adopted to test the advanced study hypothesis thus there is no significance relationship between strategies and performance improvement on public service delivery. Study findings will be subjected to review committee and its findings made open for public information and consumption.