Tag Archives: patient satisfaction

Assessment of Patients’ Satisfaction with Nursing Care in Babcock University Teaching Hospital, Ilishan-Remo, Ogun State, Nigeria (Published)

Patient satisfaction has become an established outcome indicator of the quality and the efficiency of the health care systems. Patient satisfaction with nursing services is considered the most important factor in the moulding of the overall patient satisfaction with hospital services, and reflects the ability of the provider to meet the patients’ needs. This study therefore sought to investigate patients’ satisfaction with rendered nursing care and services in Babcock University Teaching Hospital, Ilishan-Remo, Ogun State, Nigeria. This study adopted descriptive survey research design. The study population were in-patients who have spent at least one night on admission in Medical, Surgical, Obstetrics and Gynaecology wards. Convenient non-probability sampling technique was used in recruiting the 151 respondents of this study. The instrument for data collection was a pretested semi-structured self-administered questionnaire consisting of 4 Sections (A-D). The instrument was validated through face and content validity by experts in Nursing Science and Tests and Measurement. Test re-test method was used to establish the reliability of the instrument while the reliability coefficient value of 0.827 was derived after subjecting the data collected to Pearson’s Moment Correlation Statistics. The questionnaires were distributed by the researcher conveniently to inpatients of the selected wards. Descriptive and inferential statistics were used to analyse the data collected. The findings revealed that Majority (93%) of the patients showed excellent satisfaction with the quality of nursing care received, and have positive perception (83.9%) and suitable experiences with nursing care (62.4%) during their stay on the wards. It was recommended among others that patients’ opinion for improving quality of nursing care should be taken into considerations to improve the quality of nursing care.

Citation:  Agbonjinmi, Lawrence Adewale; Ayorinde, Adebola Margaret; Gbenga-Epebinu, Mary Ayodeji (2022) Assessment of Patients’ Satisfaction with Nursing Care in Babcock University Teaching Hospital, Ilishan-Remo, Ogun State, Nigeria, International Journal of Nursing, Midwife and Health Related Cases, Vol.8, No.3, pp.34-44


Keywords: Assessment, Nursing care, patient satisfaction

Patient Satisfaction and Operations Management: A Service Dominant Logic Approach (Published)

The purpose of this paper is to involve patients in making decisions by applying Service Dominant Logic (SDL) to healthcare. The conceptual model in this paper uses two constructs to link the collaboration among stakeholders and the patient as an end user. Based on SDL, the study suggests that patient satisfaction is influenced by the relation between healthcare stakeholder interactions and collaboration among all agents in the healthcare network. This study suggests that educating and training the medical staff is an essential antecedent to healthcare stakeholders’ collaboration, which in turn leads to improved clinical and process quality in healthcare institutions, and greater patient satisfaction. The research is based upon a review of complementary theoretical and empirical literature on SDL and the healthcare industry. The research target for this paper is large hospitals and their networks in Saudi Arabia.

Keywords: Stakeholders, clinical and process quality, operations management, patient satisfaction, service dominant logic