Tag Archives: Nigeria police

Presidential Control of the Nigeria Police: Constitutional Reforms for Organizational Performance Development and Political Neutrality (Published)

As a federation, Nigeria recognizes three tiers of governance: federal, state and local governments. There is no state or local government police in Nigeria, a single federal police force is responsible for maintaining peace and order in all nooks and crannies of the federation. The Constitution grants virtually unrestricted control over the Police Force to the President. This excessive control impedes the ability of the police force to cultivate and imbibe a culture of respect for the rule of law and recognition of the equality of all citizens before the law. This article interrogates the legal scope of Presidential control over the Force and how it affects the efficiency, impartiality and employment indices of the Nigeria Police. Adopting the doctrinal research method, it was posited that the performance output job security, and deployment of the police force is adversely affected by excessive presidential control. Citizens’ confidence in the impartiality of the Police is at an all-time low, especially as regards political neutrality. It is recommended that the President’s control over the police force be whittled whilst the independence of the Police Council and the Police Service Commission are strengthened.

Keywords: Nigeria police, employment efficiency, legal reforms, political neutrality, presidential control, state policing.

Service Quality and Speed of Service in the Nigeria Police Force: The Roles of SERVICOM (Published)

This paper focused on service quality and speed of service in the Nigeria police force: the role of service compatibility (SERVICOM). The study specifically examined the effect of SERVICOM on the quality of service as well as timeliness of service in the Nigeria police force. Descriptive survey design was adopted through which structured questionnaire was used to collect data from the field. The population of the study comprised of all police officers from all ranks and files within Ekiti and Ondo States as well as consumers of police services. Convenience sampling technique was used to select 4,000 respondents which included 2,000 police officers from different ranks and files as well as 2,000 consumers of police services within the two states. Available data were analysed with the use of descriptive statistics as well as t-test for the formulated hypotheses. Findings showed that SERVICOM, if fully implemented, has significant effect on both quality and timeliness of service in the Nigeria police force. It was therefore recommended among others that an enhanced salary structure which will be globally competitive should be introduced into the Nigeria police force so as to enhance the quality of their services.

 

Keywords: Nigeria police, Service, Service Quality, Servicom, speed of service

Gap Analysis of Customer Expectation and Perception of Professionalism among Nigeria Police Officers: The SERVICOM Perspective (Published)

This paper investigated gap analysis of customer expectation and perception of professionalism among Nigeria police officers: the SERVICOM perspective. The study specifically examined the effect of SERVICOM on professionalism of service as well as gap between customer expectation and perception of Nigeria police service. Descriptive survey design was adopted through which structured questionnaire was used to collect data from the field. The population of the study comprised of all police officers from all ranks and files within Ekiti and Ondo States as well as consumers of police services. Convenience sampling technique was used to select 4,000 respondents which included 2,000 police officers from different ranks and files as well as 2,000 consumers of police services within the two states. Descriptive statistics was used to analyze the research questions while t-test and Chi-square (ᵪ2) were used to test hypothesis one and two respectively. The level of significance was set at 5%. Findings revealed that there was significant difference between customers’ expectation and perception regarding the quality of service provided by the Nigeria Police Force. It was therefore recommended among others that Regulatory authorities in the Nigerian Police Force should take steps to ensure that the operations of the Force are, to some extent, consistent with the expectations of customers as this will help to minimize the discrepancies between customers’ expectation of services and the actual service realized from the Force.

Keywords: Nigeria police, Reliability, Servicom, Tangibility, awareness, professionalism