Tag Archives: Manager

The Contribution of Education Staff Training to Crisis Management among Teachers: A Case Study of the Prefecture Of Ilia (Published)

The purpose of the present study is to investigate the views of the directors and deputy directors of the schools in the prefecture of Ilia regarding their training and its contribution to crisis management among teachers. The sample of the survey consisted of 61 directors and deputy directors (out of a total of 79) of the elementary schools of the prefecture of Ilia. Quantitative methodology was used to analyze the data (Frequency method), while the internal cohesion index (Cronbach) was checked. According to the findings, the vast majority of the sample has faced some forms of crisis among teachers and considers that the most common type of crises is interpersonal. Directors and deputy directors believe that the main causes of crises are the individual factors, the style of management and the organizational weakness. Finally, the overwhelming majority of the sample argues that the manager needs to have specialized knowledge on crisis management issues between colleagues and therefore the training of education staff on these issues becomes necessary and obligatory.

Keywords: Crisis Management, Deputy Director, Manager, Training

SERVICE STANDARDS MANUAL (Published)

As for the continued and rapid increasing of Dubai as one of the world most targeted areas for businesses and investments, transportation has become one of the main challenges that face decision makers in Dubai. RTA thus was established to unify responsibilities previously spread between several governmental departments (Dubai Municipality and Police Department). Moreover, RTA adopted decentralization by establishing 8 separate agencies and sectors in order to achieve highest levels of flexibility. The “RTA Service Standards Manual” governs the entire portfolio of existing and news services offered by RTA. The Manual is considered imperative to unify and standardize the varied approaches that are taken today in service development and monitoring

Keywords: Approach, Customer, Decision, Dubai, Guidelines, Improvement, Initiative, Manager, Manual, Owner, Phase, Pilot., Process, Quality, SSM, Service, Standard, Template