The Impact of a Management Model on the Continuous Positive Changes in Human Capital and the Efficiency of Public Administration in the Education Sector (Published)
TQM models are disseminated worldwide, regardless of the specifics of the institutional and cultural environment. The study focuses on the application of HR practices, based on TQM, in the specific institutional environment of local education institutions, in modern Greece. The provision of high-quality and effective administrative support to schools can contribute to their smooth operation. The staff of the Directorates of Education in the Region of Central Macedonia comprises the survey population. The subject in question was examined using quantitative methods and the methodological approach of regression analysis has led to the collection of reliable data. The empirical study examined the current situation with regard to HRM and the attitudes of employees in the structural units of public education governance. Results of the analysis show that HR practices implementation affects public officers’ satisfaction and motivation. The development of the practical-applied structural model provides top managers (of local educational units) with indicators and evidence-data-based results for the decision-making process regarding HRM activities. The effect of modern practices has an important impact on employees’ motivation that produces positive changes in human capital and increases the contribution of HRM to the organizational performance and the quality of public services in the field of education.