Tag Archives: Knowledge Management

Role of Knowledge Workers in Digital Economy: A Proposed Program for Teaching of Knowledge Management in Information and Library Departments of Arab Universities (Published)

The present study aims to investigate the role of knowledge workers in the digital economy, knowledge management, and contributions to the different institutions in libraries and information. It also identifies the potential to integrate knowledge management course into university education. The study adopted the descriptive and analytical approach. It concluded that knowledge workers play an important role in the different institutions to enrich and consolidate the knowledge assets and to increase the financial value. They are also a major competitive value internationally.  Knowledge management has an important central role in institutions where many disciplines compete to join the bandwagon of knowledge management including economists and information technology professionals. Furthermore, the educational institutions qualify few numbers of students in the skills required for the international standards in the changing digital society. The study recommended integrating a gradual comprehensive system on the knowledge economy and management and knowledge workers; preparation into the programs of information and library departments in the Arab world. Therefore, a study program was proposed reflecting modern trends in knowledge management, digital economy, as well as knowledge workers and their role in libraries and information departments.

Keywords: Knowledge Management, Knowledge control, digital economy

The Impact of Knowledge Management on the Performance of Commercial Banks’ Employees in Jordan (Published)

This study examined the impact of knowledge management on the performance of commercial banks’ employees in Jordan, the sample of the study consisted of 150 employee from 12 commercial banks located at Irbid Governorate of Jordan, a set of questionnaire was distributed to them and collected in order to conduct this study. Descriptive statistics were used to analyze the data using the Statistical Package for the Social Sciences (SPSS). Simple regression test was used to test the hypotheses to achieve the objective of the study. The results of the study showed that there is a statistically significant impact at the level of (α ≤ 0.05) for knowledge management in the functional performance of employees of commercial banks, as well as, there are no differences in the responses of members of the sample to the impact of knowledge management on the performance of employees of commercial banks due to the functional variables (age, gender, academic qualification, and years of experience).

Keywords: Commercial Banks, Employees’ Performance, Knowledge Management, Total Quality Management

New Emerging Trends in Organizational Learning to Business Enterprises Development with Special Focus on Egypt (Published)

People are an organization’s biggest value proposition; the way they develop talent can determine the organization’s future and competitive benefits.  Providing ongoing learning opportunities and profession development will drive firm success.  Among the latest trends in organizational learning is to use a number of learning options as: individualized learning, online learning, use of mobile phones, social discussion forums, and video learning. Hence, this paper concludes that Learning and development (L&D) in the future can be considered as a proper tactical business tool in achieving competitive advantage. Corporations can keep in advance of competitiveness through getting or perhaps building personnel together with the perfect skill sets. Then, L&D will have to illustrate how learning influences the base line. Therefore such paper attempts to prescribe a proposed framework to ease the adoption of such newly organizational learning trends by business enterprises. Furthermore, it tends to shed light on the Egyptian reality; detecting barriers to adopt such proposed framework and suggesting solutions to this dilemma.

Keywords: Business Enterprises Development., Knowledge Management, Organizational Learning

The Potentials of Electronic Libraries (E-Libraries) in Knowledge Management in Contemporary Libraries in Nigeria (Published)

This essay discusses e-library services and knowledge management and its application in the contemporary library. It is further broken down into the definitions and concepts of e-library and knowledge management, their respective roles in the libraries, role of the librarian, the inherent problems and challenges faced in using the e-library and some strategies and recommendations in which the problems can be tackled. Traditionally, libraries used to process, store, preserve and disseminate information and information sources through the traditional form of library use, but the application of computers and knowledge management has brought a change to the way librarians and the library operations are been carried out. Introduction of e-services and knowledge management in the library has made it very easy for the end user to access information, and also for the librarian to be able to source information to his users. With e-services in the library, one can easily have access to library resources without visiting the library.

Keywords: Contemporary Library, Electronic Library, Knowledge Management, Nigeria

New Emerging Trends in Organizational Learning to Business Enterprises Development with Special Focus on Egypt (Published)

People are an organization’s biggest value proposition; the way they develop talent can determine the organization’s future and competitive benefits.  Providing ongoing learning opportunities and profession development will drive firm success.  Among the latest trends in organizational learning is to use a number of learning options as: individualized learning, online learning, use of mobile phones, social discussion forums, and video learning. Hence, this paper concludes that Learning and development (L&D) in the future can be considered as a proper tactical business tool in achieving competitive advantage. Corporations can keep in advance of competitiveness through getting or perhaps building personnel together with the perfect skill sets. Then, L&D will have to illustrate how learning influences the base line. Therefore such paper attempts to prescribe a proposed framework to ease the adoption of such newly organizational learning trends by business enterprises. Furthermore, it tends to shed light on the Egyptian reality; detecting barriers to adopt such proposed framework and suggesting solutions to this dilemma.

Keywords: Business Enterprises Development., Knowledge Management, Organizational Learning

Knowledge Management as a Tool for Mitigating Software Crisis (Published)

Despite the enormous achievements in the field of Software Engineering (SE), in which software engineers had come up with methods, techniques, models, and tools to mitigate software crisis, yet many software projects fail to meet customers’ needs with respect to delivered products, to meet schedule, and cost above budget. Thus, this paper designed a framework for the application of Knowledge Management (KM) such that knowledge of SE practitioners could be preserved and reused. An Experience Repository (ER) was designed and implemented. The design employed architectural and conceptual representation of ER for SE. ER explored Knowledge codification and Document Management techniques for knowledge acquisition. It also provided a motivational method for reinforcing KM culture among SE practitioners through the platform of a dashboard which provides a rating mechanism in order to encourage practitioners to make use of the system. The system provided a platform for retrieval and reuse of software developers’ experience and projects’ processes, artifacts and documentation. The application of the KM initiative such as the ER in this work serves as a tool to mitigate software crisis in software development projects as lessons from previous projects guide SE practitioners to avoid mistakes and to reuse knowledge from successful projects.

Keywords: Knowledge Management, Software Crisis, Software Engineering, Software Process Improvement (SPI). Experience Repository

The Role of Knowledge Management Processes in Organizational Performance Applied Study in the Cement Company of “Ain Touta” (Published)

This research aims to identify the correlation and impact between knowledge management processes and organizational performance. To achieve this, it is relied on the key knowledge management processes, i.e., (knowledge diagnosis, acquisition, generation, storage, distribution and application). Organizational performance is expressed by the following focuses: (Growth and learning, internal processes, customer focus). The research was carried out at the Cement Company of “Ain Touta”, province of Batna, Algeria. The necessary data were obtained by a questionnaire prepared for this purpose. Many statistical methods were used, including Pearson correlation coefficient to measure the correlation between variables, T-test to determine the significance of this correlation, regression analysis, F-test to determine the significance of the regression equation, and R2 to explain the effect of independent variables on the dependent variable (organizational performance). The findings of the study are identical to the hypotheses. It is found that there are significant strong correlation and effect on all the focuses of knowledge management processes with the dependent variable “organizational performance”, through which a set of recommendations are presented.

Keywords: Information and Communication Technology, Knowledge, Knowledge Management, Knowledge Management Processes, Organizational Performance

Fostering Knowledge Management with Organizations’ Operational and Financial Performance – The Mediating Role of Innovation (Published)

Performance is the bottom line for each and every organization. The firms are in immense race and competition to enhance their operational and financial performance. Performances portray a good and consolidated image in market. This study is aimed to identify the relationship between knowledge management dimensions named as knowledge creation, knowledge transfer and knowledge embeddedness with organizational and financial performance. Furthermore this study is also testing the mediating role of process and administrative innovation in relationship between knowledge management and performance. Simple random sampling has been used in this study and data collect from 341 employees of servicing, manufacturing and trading organization. The findings of this study have revealed that almost all dimensions of knowledge management have a significant positive impact on financial and operational performance. Furthermore, process and administrative innovation has proved as significant mediators in relationship between knowledge management and operational and financial performance. The study is adding the value in literature by testing a unique empirical relation through taking the dimensions of organizational performance.

Keywords: Administrative Innovation, Knowledge Creation, Knowledge Embeddedness, Knowledge Management, Knowledge transfer, Operational and Financial Performance, Process Innovation

The Impact of Knowledge Management Strategies, Operations, and Processes on Organizational Innovation (Published)

This paper evaluates the importance of knowledge management in enhancing innovation in the hospital sector in Beirut area. On this emerging economy, organizations are more aware of developing knowledge for a reason to be comparative in the market and gain a sustainable competitive advantage. (Association of Marketing, Bancario, Argentine, 2000).Information and knowledge become an essential resource for all businesses. It is considered a vital concept and process in conducting any business.In this paper, I conduct a study of the importance of knowledge management in achieving innovation and development in the hospital sector. This study consists of two parts: theoretical and practical. In the first part, I try to address the concept of knowledge management, learning, and innovation in general by discussing the processes of knowledge management and the authors’ point of views. Then, in the second part, I establish a questionnaire survey about this topic, and I distributed in different hospitals in Beirut. As a result of my study, I realize that knowledge management, in general, is not a priority issue for the selected hospitals, and the relationship that exists between knowledge management and innovation is moderate, and this means that knowledge management in these hospitals is not the main reason for innovation. For this reason, hospitals must care more about knowledge management and must recognize that it is an essential part to reach innovation, development, and survival.

Keywords: Corporate Memory, Knowledge Management, Knowledge Management Processes, Organizational Learning, Sustainable Competitive Advantage, organizational innovation

Advancing the Igbo Language using elements of knowledge management (KM); The role of Academics in South-Eastern Nigerian Universities (Published)

Universities in the South-Eastern part of Nigeria have become the focal point of enlightenment for its people who predominantly speak the Igbo language. In the contemporary Nigerian society, universities manifest their increasing importance in the face of a failing academic system in a Federal Nigeria that has failed to advance the Igbo language. This paper argues that the elements of knowledge management (KM) can be used by academics to advance the Igbo language which has steadily become a dying language. Academics in South-Eastern Nigerian Universities where the Igbo language is spoken are in an advantageous position to advance this language given the advances in communication technology and opportunities for research collaboration. This paper further advocate developing a good research infrastructure in the Igbo language centered on the socio-cultural views of the Igbo society using elements of knowledge management will go a long way to advance and promote the Igbo language

Keywords: Igbo Language, Knowledge Management, Linguistics, Nigeria, Research

Effect of Knowledge Management on Firm Competitiveness: Testing the Mediating Role of Innovation in the Small and Medium Enterprises in Kenya (Published)

Knowledge and innovativeness are have been recognized as the main sources of competitive advantages in the economy. Small and medium-sized firms need to increase attention on knowledge management and innovativeness so as to be competitive. The study examined knowledge management, innovativeness and firm competitiveness. The study is conducted on the results based on 252 small and medium manufacturing enterprise managers in Nairobi, Kenya. The data obtained from the questionnaires were analyzed using the SPSS statistical packaged software. The study results showed that knowledge management processes influence innovativeness positively, innovativeness enhances firm competitiveness while innovativeness is a mediator between knowledge management and firm competitiveness. The study demonstrated that knowledge management and innovation should be integrated to enhance firm competitiveness. The viewpoint proposed is that knowledge management is an important element for small and medium enterprises in today’s dynamic and competitive environment.

Keywords: Firm Competitiveness, Innovativeness, Kenya, Knowledge Management, SMEs

The Role of Knowledge Management in Developing the Characteristics of Entrepreneurial Organization Entrepreneur Styles as Moderator Variables (Applied Study in the Jordanian Pharmaceutical Manufacturing Sector) (Published)

The goal of this paper is to study the relationship between knowledge management (knowledge creation and knowledge sharing) and the five characteristics of entrepreneurial organization related to agility, sustainability of organizational values, simplicity of organizational structure, and innovation freedom. In addition, the study analyzes the moderating impact of entrepreneurial styles (Gambler, Dreamer, Entrepreneur, and Consolidator) on the relationship between knowledge management and organizational characteristics. The independent variable of the study is knowledge management with its two sub variables related to knowledge creation and knowledge sharing. The dependent variable is the characteristics of entrepreneurial organization with its four dimensions. The moderator variable is the entrepreneurial styles. The results of the study revealed that there is no direct impact of knowledge management practices as a whole in terms of knowledge creation and knowledge sharing on the characteristics of entrepreneurial organization as a whole. On the other hand, it was evident from the results of the study that there is an impact of knowledge sharing only on the sustainability of organizational values, the simplicity of organizational structure, and organizational creativity freedom; knowledge creation however, did not have any impact on sustainability of organizational values or simplicity of organizational structure. In terms of the moderating impact of entrepreneurial styles, it was evident that there is an indirect effect of knowledge management practices in terms of knowledge creation and knowledge sharing on the characteristics of entrepreneurial organization in the presence of only the entrepreneur style. On the other side, there was no indirect effect of knowledge management practices in terms of knowledge creation and knowledge sharing on the characteristics of entrepreneurial organization in the presence of gambler, consolidator or dreamer entrepreneurial styles.

Keywords: Development, Entrepreneur Styles, Entrepreneurial Organization, Jordan, Knowledge Management, Pharmaceutical Manufacturing Sector

Effect of Human Capital Investment on Organizational Performance of Pharmaceutical Companies in Kenya (Published)

Provision of adequate health care services to their population remains a major challenge for governments in Africa. In Kenya, the number of trained Pharmacists is increasing with time but still insufficient relative to the population in need (one pharmacist for every 8,710 persons, or approximately 0.1 per 1000 persons. Kenya had about 8 pharmacists for every 100,000 people). It was estimated that for the country to meet its health related Millennium Development Goals, the pharmacy workforce needed to grow by 28 per cent annually between 2010 and 2015. Whereas, Kenya’s population is estimated to be 43 million (provisional) in 2014, the number of registered pharmacist in 2013 was 2,202 and rose to 2,355 with a ratio of 5 pharmacists per 100,000 persons. In summary we have approximately 5:100,000, meaning 5 pharmacists to 100,000 persons, while the requirement is approximately 1:10000, meaning 1 pharmacist to 10000 persons. The current numbers of pharmacists are not adequate for achievement of the post-2015 Sustainable Development Goal 3. The study sought to establish the effect of Human Capital Investment on Organizational Performance of Pharmaceutical Companies in Kenya. The independent variables include: training, education, knowledge management and skills development. The main underpinning theories in this study include: Human Capital, Skill Acquisition and Sustainable Resource Theory. 200 observations were used in the study. Study used questionnaires in data collection, descriptive and inferential statistics used in the analysis. The found a positive significant relationship between human capital investment and organizational performance. The study recommends provision of quality education, relevant training linked to industry requirement, the study suggest adoption of German Dual Vocational Education and Training system to facilitate and strengthen linkage between education sector and the industry. Promotion of knowledge management through teamwork, social networks and knowledge management systems; training on employability and transferability skills to enhance Skills Development. The enterprises to go beyond traditional apprenticeship, Soft skills assessment in schools, embrace technology and promote intrapreneurship. The study also suggest introduction of Skill Development Fund to equip the communities and businesses with relevant skills required in the dynamic global market place.

Keywords: : Human Capital, Education, Human Capital Investment, Knowledge Management, Skills Development, Soft Skills and Organizational Performance, Training

Decision Support Systems: Creating Value For Marketing Decisions In The Pharmaceutical Industry (Published)

Purpose: The purpose of this study is to analyze the impact of decision support systems to creating value for marketing decisions in the pharmaceutical industry. Methodology: This paper was completed with the help of an extensive literature study on decision support/business intelligence and pharmaceutical industry marketing available on the databases and websites. Primary data has been used in this paper to check the impact of information technology market performance. The SPSS software package is used to analyze the employee responses and statistical technique. Regression analysis is used to check the impact of information technology on market performance. Findings: 150 questionnaires were being given to stakeholders in different pharmaceutical companies located in Pakistan. 104 were collected back and 96 questionnaires are considered valid and used are for analysis. After analyzing the data, we find that information technology has significant impact on market performance in pharmaceutical industry. According to the stakeholders, strategic planning, organizational support, knowledge management and technological advancement have significant impact on the success of information technology for decision support. Research limitations / Implications: More research will be required on the theory presented in this thesis “Decision Support Systems: Creating Value for Marketing Decisions in the Pharmaceutical Industry”

Keywords: Business Intelligence, Decision Support Systems, Knowledge Management, Marketing Performance, Organizational support, Qualitative and quantitative study, Strategic Planning, technological innovation

COMPETITIVE ADVANTAGE THROUGH KNOWLEDGE DISSEMINATION: AN EMPIRICAL ANALYSIS OF HOTELS IN MAKURDI METROPOLIS, BENUE STATE, NIGERIA (Published)

Strategic management researchers have alluded to the fact that tangible/intangible assets and intangible capabilities contribute to the achievement of organization’s competitive advantage. Thus, this study was conducted owing to the increase in the employment of knowledge workers, the use of Information and Communication Technology (ICT) in service delivery, and the upsurge in the number of hotels in the hospitality industry in Makurdi metropolis. The aim of the study was to investigate the relationship between knowledge dissemination and Competitive Advantage (CA). The study adopted ex-post-facto research design and purposive sampling technique. Questionnaire were employed to collect data from employees of selected hotels. Chi-square statistical method was employed to test the research hypothesis. It was found that knowledge dissemination is significantly related to CA. The researchers recommend increased knowledge dissemination via knowledge sharing and transfer among employees and between departments.

Keywords: Competitive Advantage, Knowledge Management, Knowledge Sharing, Knowledge dissemination, Knowledge transfer

FACTORS AFFECTING IMPLEMENTATION OF KNOWLEDGE MANAGEMENT PRACTICES IN STATE CORPORATIONS IN THE NATIONAL TREASURY IN KENYA (Published)

Globally government institutions are faced with demands to change and modernise their operations so as to facilitate development in the new ‘knowledge’ economy. Failure by Government Institutions to adopt knowledge management practices poses challenges in preservation of institutional memory due to frequent transfer of knowledge workers. Ineffective implementation of knowledge management practices leads to inadequate capacity to sustain Government projects which impacts negatively on the economic growth of the country. The study investigated the factors affecting implementation of Knowledge Management Practices. The objectives of the study included Organisational Structure, Organisational Culture, Information Technologies and Human Resource Capabilities. A census survey of middle level managers from Human Resource and Technical operations department based in Nairobi was conducted, using a structured self administered questionnaire. Data was analysed using SPSS. The findings revealed that organisational structures in Government organisations are hierarchical which hindered sharing of information, the existing organisational culture does not support and encourage creation and sharing of knowledge amongst employees, inadequate skills in information technology and computer networks to facilitate sharing of knowledge hindered knowledge management practices efforts and lack of defined responsibilities for knowledge management (KM) initiatives affected execution of KM in organisations. Recommendations included flexible organisational structures to support distribution of knowledge, a strong culture that values trust, openness and sociability to stimulate knowledge sharing, investing in information infrastructure to support distribution of knowledge and acquisition of requisite competencies and skills on effective implementation of knowledge management to ensure sustainability.

Keywords: Knowledge Economy, Knowledge Management, Knowledge Sharing, Knowledge Workers

Knowledge Management, Eco-Efficiency and Corporate Greening Strategy in Africa A Case of Shell Petroleum Development Company (SPDC) and Ogoni in the Niger Delta, Nigeria (Review Completed - Accepted)

The paper explores the linkages between Knowledge Management (KM ) initiatives, eco-efficiency and corporate greening strategy in Africa .It draws from a case analysis on the 1993 shut down of oil exploration of SPDC on Ogoniland in the Niger Delta region of Nigeria as a result of massive protest against the company’s operation. After comparing the concept of greening with the conventional notions of corporate social responsibility (CSR), the paper argues for corporate greening in Africa as it seeks to provide answers to questions such as; how has KM been designed to accommodate greening, more importantly, what specific green KM practices do the SPDC observe and to what extent has that been practicable and environmentally sustainable?. On the other hand ,what green strategy and initiative did they not observe which ignited massive protest and shut down of its operation by the Ogoni people? Both primary and secondary sources of data were used as it argues that KM could be influential if it is broadened to embody greening in CRS. Results from the analysis indicated that significant relationship exists between poor corporate greening culture and increased rate of environmental degradation. Evidence included oil spill, pollution, lack of cleanup, communal crisis arising from oil rents etc. The paper proffers alternative “green’ and ‘people based’ KM initiative and makes policy recommendations.

Keywords: Corporate Social Responsibility (CSR, Eco –efficiency, Green Strategy, Intangibles, Knowledge Management

Factor Analysis of Strategic Management and Performance Variables in The Banking Sector in Oyo State, Nigeria (Review Completed - Accepted)

This research work factor analysed the impact of Strategic Management Variables (knowledge management, perceived environmental uncertainty, strategic agility and organizational learning) and Performance Variables in some selected selected banks in Oyo State of Nigeria. The study employed questionnaire to collect information from subjects who were bank employees of the selected banks in Oyo State. One hundred and six respondents responded to the questionnaire. This study found that strategic management variables were immensely associated with bank performance Based on the findings, it was recommended that there is a need for banks to work and improve their knowledge and learning base, endeavour to adapt to their environment and strive to be strategically agile so as to improve their performance and in the long run gain sustained competitive advantage

Keywords: Knowledge Based View, Knowledge Management, Organizational Learning, Organizational Performance, Strategic Agility, Strategic Management

Knowledge Management and Organizational Resilience in Nigerian Manufacturing Organizations (Review Completed - Accepted)

This study examines the relationship between knowledge management and organizational resilience. The sample for the study consisted of one hundred and twenty eight (128) employees from the thirty four manufacturing companies that are registered with the manufacturers Association of Nigeria, Rivers State Council. The study utilized both quantitative data (questionnaire) and qualitative data (interview). The spearman rank correlation coefficient and Multiple Regression Model using the Statistical Package for Social Sciences (SPSS) version 15 were utilized for the analysis of data. Our finding revealed a positive and significant relationship between knowledge management and organizational resilience. Specifically, knowledge acquisition, knowledge storage, knowledge sharing and knowledge utilization were revealed to have a positive and significant influence on organizational resilience. Based on this finding, it was concluded that knowledge management enhances organizational resilience. More specifically, it was concluded that knowledge acquisition, knowledge storage, knowledge sharing and knowledge utilization enhances organizational adaptation, organizational resourcefulness, and organizational learning. It is recommended that organizations should continue to strengthen their knowledge management practices especially knowledge acquisition, knowledge storage, knowledge sharing and knowledge utilization in their everyday activities as this is a sure guarantee for their resilience. The managerial implications of these findings were also discussed.

Keywords: Knowledge Acquisition, Knowledge Management, Organizational Adaptation, Organizational Learning, Organizational Resourcefulness

In Search of Knowledge Management: An Autopsy Report of Management Text Books (Published)

This study is set to operate under the following research question: ‘How much Knowledge Management (KM) learning materials are incorporated in the academic text books of general management and strategic management?’ To investigate the issue this study applied Content Analysis (CA) technique. It carries out purposive sampling. 15-general management and 10 strategic management books (total 25 books) which are usually recommended by the teachers to the students of the universities and colleges are analysed. The content analysis technique is used to analyse the subject matters of the books. A coding sheet is prepared. It is divided into 325 boxes (25 books and 13 subjects of knowledge management, e.g. 25X13=325) to examine the KM learning materials if they are incorporated. The study finds, 17-books (68%) have addressed the issue of KM, while 8-books (32%) completely ignored the subject of KM. Further, the text books have covered the subjects like definition of knowledge/KM (25%), types of knowledge (15.63%), knowledge creation (10.94%), knowledge storage (9.38%), knowledge maintenance (7.81%), knowledge transfer (7.81%), use of knowledge (9.38%) and other KM subjects (14.06%). No book could address philosophical debates on the definition of knowledge, knowledge transfer mechanisms, barriers to knowledge transfer, duties and responsibilities of CKO and ethical issues in KM. It is recommended that more KM learning materials should be incorporated in the general management and strategic management text books. Further, the universities and colleges should incorporate KM as a separate module in their academic curriculum and syllabus. Future researchers may examine and analyse the contents of learning materials on KM incorporated in other management disciplines.

Keywords: General Management, Knowledge Management, Strategic Management