Knowledge Integration and Service Delivery of Health Professionals in Public Hospitals in South-South Nigeria (Published)
The specific objective of the study was to ascertain the extent to which knowledge integration influences service delivery of health professionals in public hospitals in South-South Nigeria. The study employed a correlation design. A sample of 596 respondents were selected from twelve categorized public hospitals is South-South using Taro Yamani’s formula. 34 questions were formulated in the questionnaire in line with the stated objective of the study. A total of 596 copies of questionnaire were administered and 551 copies were collected showing 92 percent responses, 10 responses were rejected and 541 copies constituting 90 percent of the questionnaire were analyzed. The results showed that there is positive significant relationship between knowledge integration and service delivery of health professionals in public hospitals in South-South Nigeria. The study concluded that the integration of knowledge management in service delivery is a vital aspect of learning in healthcare organization, as new discoveries and knowledge become available to professionals in their respective fields which have to acquire, transmit, retain and use the knowledge. The study therefore, recommends that organizations of various sizes should adequately integrate knowledge management enablers’ factors in their organizational culture and leadership to enhance organizational performance and provision of service quality. The integration of new knowledge in all the units within the healthcare institutions/organizations and adequate implementation of health policies and programmes will help to transform the healthcare delivery into a more cost effective error averse and accountable public resources. There should be an increasing individuals’ confidence in integrating useful knowledge with others. Knowledge integration can be enhanced by increasing employees’ self-efficacy through training. Organizations are expected to help shape and facilitate staff perceptions of knowledge ownership which have been found to enhance their knowledge integration because of internal satisfaction.
A Proposed Theoretical Framework on Relationship between Knowledge Integration and Organizational Performance: An Operational Capabilities Mediated Model (Published)
This study aims to draw attention towards the organizations’ knowledge resources and operational capabilities. Particularly, the role of knowledge integration and its relation with operational capabilities while determining organizational performance. Present study fills the gap in existing literature by proposing a conceptual framework that links knowledge integration with organizational performance through the mediating role of operational capabilities. Moreover, study highlights the importance of knowledge integration as this enables the organization to impart new knowledge in existing knowledge base.
This paper examines the means through which Information and communication technologies and knowledge integration could be used to achieve national integration in Nigeria. The paper establishes that the 21st century is the most advanced and sophisticated era in human history. This is the period of rapid explosion in knowledge information across the globe. In this information age, knowledge is the global currency while ICT is conceived as the driver. Therefore integrating the large pool of knowledge is task that requires apt. the presence of ICT is considered a veritable tool to enhance integration of knowledge. Social development could be achieved by the collaboration of these two factors. This can be done using education as the background. We submitted that if the challenges bedevilling the use of ICT and knowledge integration in Nigeria are surmounted then social development in Nigeria will be achieved.