Job Dissatisfaction: An Analysis of Skill and Knowledge Mismatch Of On-Job Trained Employees In Institutions Of Higher Learning (Published)
It is acknowledged that Human Resource Development (HRD) practices such as On Job Training (OJT) and Job Placement (JP) are linked to employee performance. However, research is yet to focus on how performance is affected by mismatch of new knowledge and skills acquired from OJT and those required to perform their allocated responsibilities, especially in public universities in Kenya. Masinde Muliro University of Science and Technology (MMUST) devotes some of its budgetary allocation on OJT of administrative staff and any mismatch between knowledge and skills acquired and those demanded by administrative jobs can be counterproductive. Thus a need exists to establish the relationship between OJT as HRD practice and JP of trained administrative staff. The purpose of this study was to establish the relationship between on-job training and job placement of administrative staff at MMUST. This is aimed at finding out if the OJT programmes match the staff’s skills and knowledge. The study employed a case study design with target population of 149 administrative staff. Since the target population was small, it formed the sample therefore census sampling. Data was collected using structured questionnaire and an interview schedule. Qualitative data was analyzed thematically and was presented verbatim according to the themes while quantitative data was analyzed descriptively using percentages and frequency distribution techniques. The results indicated that majority of the respondents acquired most of their knowledge and skills while in their current positions, with a few others had the knowledge and skills that matched with the positions they held. The study concludes that properly placed employees perform optimally while misplaced employees feel demotivated and tend to have a high turn-over rate. The study recommends that organizations should ensure that they hire competent and qualified administrative staff and also, enact policies on proper placement to ensure that employees who are misplaced have a chance to be properly placed to the right positions.
Keywords: Administrative staff, Job Dissatisfaction, Job Placement, Knowledge, Skills
Factors influencing job satisfaction of employees in telecom sector of Pakistan (Review Completed - Accepted)
The telecom industry plays an important role in the underpinning of a country’s economy. This study is aimed at getting a clearer view of the level of satisfaction of the employees in various telecom companies. The main concerns are the relative importance and need of different job satisfaction factors and how they contribute to the overall satisfaction of the employees. Another field of focus is the impact of different things, such as experience, age and sex on job satisfaction. The results deduced represent employee relations, salary, fringe supervision, and efficiency as the most important factors influencing job satisfaction. It was seen that job satisfaction was good in telecommunication companies This paper was utilized in understanding the importance of the environment in which the employees work, pay, fairness, promotion, job security, supervisors, and co-worker relationships and their effect on job satisfaction. All telecom companies Ufone, Zong, Telenor, Warid telecom, Pakistan Telecommunication and Mobilink were visited to collected data. Data was quantitatively collected through close-ended questionnaires with a sample size of 200 telecom sector employees. Data was analyzed through correlation and multiple regression using SPSS software and results were significant. The overall job satisfaction of the employees in the telecom sector is at the positive level. Hence, this research was mainly undertaken to investigate on the significance of factors such as working conditions, pay and promotion, job security, fairness, relationship with co-workers and supervisors in affecting the job satisfaction. This paper presents a comprehensive diagnosis of job satisfaction indices of telecom sector, the factors causing the dissatisfaction & suggestions to improve them.
Keywords: Employees, Job Dissatisfaction, Job Satisfaction, Pakistan, Telecom Sector
