Tag Archives: job autonomy

Teacher Professionalism and Task Performance in Oyo State Public Secondary Schools, Nigeria (Published)

The study investigated professionalism and Teachers’ Task Performance (TTP) in Secondary Schools (SSs) in Oyo State, Nigeria. Descriptive survey research design was adopted while multi-stage sampling procedure was used to select the samples. Simple random sampling technique was used to select 3 out of the 6 Educational Zones (EZs) in the State. The same sampling technique was used to select 10 out of 20 Local Government Areas across the sampled zones. 30% of schools in each of the selected 10 Local Government Areas were equally randomly selected, giving a total of 78 schools. The proportionate to size sampling technique was further adopted to select 20% teachers (1,189) in all the 3 sampled EZs of the State. The total enumeration technique was used to select principals within the sampled schools, which gave 78 respondents. The instruments titled: Teacher Professionalism Questionnaire (TPQ) and Teacher Task Performance Questionnaire (TTPQ) were developed and used to collect data for the study. Reliability coefficients of: r = 0.73, r = 0.84 and r = 0.81 were obtained for the compliance with Code of Ethics, Teachers’ Job Autonomy (indicators of Teachers’Professionalism) and Teachers’ Task Performance(TTP), through Cronbach alpha method. The result among others shows professionalism variables (F(3,1550) =11.404; R2 = 0.082) jointly influenced TTP among Oyo State Secondary Schools Teachers and contributed 8.2% to its variance. The study recommended that government should allow teachers’ some level of autonomy that will enable them carry out their duties in such a manner that will enhance their productivity and make them perform creditably well on their jobs.

Citation: Olayemi Jumoke Abiodun-Oyebanji (2021) Teacher Professionalism and Task Performance in Oyo State Public Secondary Schools, Nigeria, British Journal of Education, vol. 9, Issue 11, pp.1-15

Keywords: compliance with code of ethics, job autonomy, task performance, teachers’ professionalism, teacher’s qualification

Employee training on customer satisfaction: Mediating Role of Employee Performance and the Moderating role of Job autonomy (Published)

This study focused on proposed hypothetical model to explore the association between employee training and customer satisfaction of retail sector in Pakistan, while observing employee performance in mediating role and job autonomy in moderating role. The study was conducted by cross-sectional survey among employees and customers of selected organizations of Rawalpindi and Islamabad cities, respectively. Sample consists of 224 employees and data collection was done by the distribution of structured questionnaires through convenience sampling technique. In statistical analysis to draw conclusions analytical tools such as reliability, correlation, and regression analysis were used. From results it was observed that there was a positive association between employee training and customer satisfaction. Also, the results of the study supported the highly significant mediating role of employee performance on the association between employee training and customer satisfaction. Similarly the results confirmed the moderating role of job autonomy between employee training and customer satisfaction. So it is well concluded that retail companies should introduce training of employees which will enhance their performance and will help them deliver a better customer service and definitely customers will be satisfied. Similarly if employees are well trained, so they will act and work autonomously which will boost customer satisfaction

Keywords: Customer Satisfaction, Customer Service, Employee Performance, Retail Sector, employee training, job autonomy