Tag Archives: internet service

Investigating the Status of Information and Communication Technology Integration in Records Management in Tertiary Institutions: The Case of Wa Technical University (Published)

This paper investigated the level of ICT integration in records management at Hilla Limann Technical University and the challenges confronting the records managers. The study used a survey design employing a questionnaire and interview to collect the data. Purposive sampling technique was used to select 40 respondents out of 50 records managers. The study found a high ICT integration with 87.5% of the respondents deploying ICT in processing, sending, storing, retrieving, receiving and recovering records. It was established that the institution does not have records management policy and records backup policy and therefore records mangers cannot dispose non-vital records. The study identified operational challenges such as virus infection; lack of dedicated backup storage facilities, poor and unreliable internet services, information loss, and lack of ICT equipment replacement policy. The study recommends that University Management should put in place records management policy, records backup policy and ICT equipment replacement policy. The records management policy should spell out a records retention period and disposal methods. There should be up-to-date antivirus applications on all computers and records managers should regularly update the antivirus installed on their machines. Finally, Management should provide reliable internet service to employees to facilitate their work.

Keywords: ICT integration, internet service, records backup, records management policy, records manager