Competitive Strategies and Customer Satisfaction in the Telecommunications Industry in Nigeria (Published)
Competition is a fact of life for most businesses. Companies strive to stay ahead of others. The Global System for Mobile Communications (GSM) sector in Nigeria became active in 2001 after the commencement of operations of network service providers as a result of the deregulation of the telecommunications industry which ushered in competition. The overall objective of the study was to ascertain the effect of competitive strategies on customer satisfaction in the mobile phone sector in Nigeria. The Federal Capital Territory (FCT) Abuja was the study area. The population of the study consists of all GSM firms and their customers in Nigeria. However, the target population was 1,727,866 GSM customers in the FCT. A sample size of 400 GSM customers was determined using Taro Yamane’s formula. Regression and Pearson product correlation (r) was used to test the hypotheses facilitated by the statistical package for the Social Sciences (SPSS) software. Findings reveal a significant positive relationship between competitive strategies and customer satisfaction. Based on these findings, the researchers recommend that GSM service providers should make efforts at crafting competitive strategies that are customer friendly to avail the desired satisfaction.
Employee’s Job Burnout, Worker’s Satisfaction and Commitment in Nigerian Banking Industry (A Study of Access Bank Plc) (Published)
This study evaluated the job burnout on workers’ satisfaction in Nigerian banking industry. The study was carried out using staff of Access Bank Plc in Lagos State which is one of the largest bank in Nigeria. The study made use of primary source of data which was gathered among 50 staff of Access Bank Plc at the Headquarter in Lagos through the use of questionnaires. Furthermore, Chi-square test was used to test the hypothesis and SPSS was used for the analysis of the data. The result of the analysed data shows that physical fatigue affects employees’ commitment. The study however recommended that there should be proper reward system in terms of good pay, benefits and incentives as a means of motivation which reduces job burnout and in turn enhances employees’ satisfaction and invariably employee’s commitment.
Effectiveness of Innovative Policies to Enhance University-Industry Collaboration in Developing Countries. Towards Technical University-Industry Links in Ghana (Published)
In today’s global world, generating new knowledge and turning it into new products and services is a complex process that involves a broad range of actors. Transforming the results of scientific research into new commercial products is a shared challenge between researchers and industry to maximize the social and economic benefits of new ideas. Such partnerships contribute positively to address innovation market failures and help to realize the full social returns of research and development(R & D) investments. In recent times, the rise in global knowledge and technology has intensified the need for universities and industry to forge strategic partnership that goes beyond the traditional funding of research projects. World-class research universities are at the forefront of championing such partnerships to hone the competitiveness and competence of their institutions and the partnering companies to help address social challenges and drive economic growth. This study explores the priorities and scope of university–industry collaboration indeveloped and developing economies, motivation to form such collaborations and barriers to such cooperation. Finally, the study examines the effectiveness of these innovative policies to promote university-industry collaboration in developing countries.
Effect of Supply Chain Integration Strategies on Performance of Pork Processing Industry in Rwanda (Published)
Supply chain integration (SCI) is a useful approach to improve various measures of firm performance. The aim of this study is to evaluate the impact of supply chain integration strategies on performance of pork processing industry in Rwanda. The study employed a quantitative research design in order to address to the research objective. The target population was the 52 employees of German butchery in Kigali. Due to the small size of the population, there was no need of sampling. Therefore all the 52 employees were obtained through census method and were recruited to the study. Questionnaires were used to collect information regarding internal integration, supplier integration, customer integration and performance of the firms. Questionnaires were distributed through drop and pick method to avoid inconveniencing the respondents during working hours. Data collected was edited and analysed using SPSS. The results indicated that there was a positive and significant correlation between internal integration, supplier integration, customer integration and performance of the firm. The study was about the impact of customer integration, supplier integration and internal integration on pork industry. The study recommended that the industry managers should ensure that the extents of integration of the three variables are enhanced. The study further recommended that a study that will assess the challenges affecting supply chain integration in the pork industry should be conducted in the future. Future study that will assess the barriers of implementation of supply chain integration strategies in pork industry was also recommended.
TVET (Technical Vocational Education and Training) programmes have been in existence in most developing African countries including Ghana for decades. But their intended productive and inventive output of producing readily employable and or self-employable graduates, and serving as real economic bail out for the deteriorating economies in Africa is yet to be achieved. This worrying development has culminated in a stigmatization towards the study of the TVET programmes in higher institutions in Ghana. This paper therefore explores briefly the historicity of Technical Vocational Education and Training (TVET) in Ghana, including the tertiary-based TVET institutions (particularly, polytechnics and universities). Through in-depth inquiry, this paper investigates the root cause of the stigmatization and its concomitant effects on the nation, the learners and the higher institutions of training in such programmes. Using comparative analytical methodology, the study revealed that there is curriculum deficiency in TVET programmes; logistical challenge due to inadequate funding; poor linkage of TVET to industry; unfair trend of inappropriate categorization of graduates on the field and a continuous chain of leadership crisis. The paper recommends more dynamic, innovative and modern curriculum review to include product and industrial design courses such as animation, game design, robotics, interior decoration, multimedia design, aircraft, automobile and ship design, structural and industrial painting and medical engineering.
The Effect of Product Differentiation on Profitability in the Petroleum Industry of Ghana (Published)
Firms differentiate their products to avoid ruinous price competition, but performance depends crucially on the degree of location. A company’s physical product offering may be highly differentiated on features not provided by competitors in the same industry, some also differentiate their product on performance with basis on power, professional credibility etc. This research comprises 15 oil marketing companies in Ghana, which is made up of one government owned and 14 privately owned. The population is homogeneous in nature, due to the homogeneity of the population; a cluster sampling technique is used to select just a company out of the population. This selected company is Total Ghana Company. Members were selected using a non probability sampling technique specifically the purposive sampling technique. A total of 30 members were selected and administered with Questionnaires whiles others were also interviewed. The main variables of interest are product differentiation, profitability and patronage of Effimax.
Investigation of Factors Affecting the Performance of Manufacturing Workers in Industries in South Eastern States of Nigeria (Published)
This paper investigated factors affecting the performance of manufacturing workers in industries in southern Eastern Nigeria. Experiments were designed to investigate those identified specific factors anticipated that have effect on operators of machines in manufacturing shops; to generate information and data needed in the analyses. Results obtained from the various statistical analyses performed were studied and interpreted. The correlation coefficients of the chosen factors: motivation, Power/Energy, safety, Maintenance, Training, equipment, and Technology were respectively calculated and obtained as: 0.95, 0.70, 0.72, 0.78, 0.95, 0.95 and 0.86; the coefficient of determination, R2 obtained to be 0.948 for overall data, and for each studied factors as: 0.90, 0.49, 0.52, 0.61, 0.91, 0.90 and 0.74 respectively; the variance ratio (VR) is 195.5; and F- value and t – values returned by the SPSS program are greater than the each respective statistical table value at a confidence level of 5%, which indicate good acceptance level. Curves were generated to observe the behavioural patterns of the relationship between manufacturing workers factors effect and their performances. Results obtained show that the identified factors affect the performance of manufacturing workers in the manufacturing industries, with little or no effect of co linearity.
The Effect of Investment Subsidy in a Dualistic Economy (Review Completed - Accepted)
India has been posting high growth figures on one hand, while on the other; it is recording an increase in unemployment rate. The growth of the country is not being able to absorb the growing labour force. In this paper, we develop a two-sector macro-economic model that serves us two purposes. First, it establishes the link between industry and agriculture and secondly it analyses how the provision of investment subsidy to the industrial sector will affect output and employment levels in the two sectors. Finally it charts out a sustainable development strategy for the country
The study was designed to investigate the the progress of Indian cements industry since 1991, in terms of its growth in installed capacity, production, exports, and value additions; In detail the research methodology used for the study that has focused on the past, present and the future performance of Indian Cement Industry (ICI) at the macro level and the Chettinadu Cement Corporation Limited (CCCL) at the micro level as a case firm. The study purely relies on secondary data. The secondary data were collected for a period of fifteen years (1991-92 to 2005-06) from the database maintained and made available by several organizations viz., Cement Manufacturers Association, Export Import Bank of India, Centre for Monitoring Indian Economy etc. for the purpose of effective periodical analysis. In order to know the progress of ICI, annual time series data for the six variables were studied for trend, cyclical variation and random variation, as seasonal variation was not observable in the annual data. The estimated trend equations were evaluated for their goodness of fit and predictive power and found valid to draw inferences. The values of the six variables were projected to the next five years. Estimated values were adjusted for the likely effects of cyclical variations (c) the reliability of predicted values were evaluated with the help of forecasting error. In the end of the study implications and conclusion were provided.
Investigation of Some Factors Affecting Manufacturing Workers Performance In Industries In Anambra State Of Nigeria (Published)
The poor Company’s output is directly related to the poor performance of the production workers, which is a function of how effective are those factors influencing production is maintained in the manufacturing workers. Therefore a survey of the factors affecting manufacturing workers in industries in Anambra State was carried out to ascertain whether there is any effect of the factors on the productivity of workers, and by what degree is the effect, and what improvement to be made in the problems arising in manufacturing due to the factors. Experiments were designed to investigate those identified specific factors that have effect on operators of machines in manufacturing shops to generate data needed in the analyses. Results obtained from the various statistical analyses performed were studied and interpreted. The multi linear regression of correlation coefficients, R and coefficient of determination, R2 of the chosen factors: Power/Energy, safety, Maintenance, Training, and Technology were respectively calculated to justify the data. Other information were presented in graphs and tables validating the claims over the results, whether any of the factors affecting or not affecting the performance of manufacturing workers in Industries in Anambra State. Results obtained show that some of the identified factors affect the performance of manufacturing workers in the manufacturing industries. Finally, there is no co-linearity among the factors.