Tag Archives: In-Patient Satisfaction

Healthcare Service Quality and in-Patients’ Satisfaction: an Empirical Investigation on Healthscape’s Tangible Quality (Published)

The rationale of this descriptive research is to spot the foremost determinant factors that frame healthscapes’ tangible quality and in-patients’ satisfaction in elite private hospitals in Dhaka. The study utilized simple random sampling technique to select 366 samples. The inner consistency and reliability were examined utilizing Cronbach’s Alpha reliability estimate. To test the sample adequacy, the author conducted the KMO test and Bartlett’s test of sphericity. Multiple regression analysis was carried out to predict relative contributions of predictors to predicted variable. The findings of the regression analysis supported the hypotheses concerning the rapport between the independent and the dependent variables. Moreover, the study was limited to four elite private hospitals with premium facilities and these hospitals are situated in the urban Dhaka. Additionally, the survey focused exclusively on in-patients. These patients resided no less than one night in cabins and persuaded either major or minor surgeries. Therefore, the research outcomes may not be directly applied to patients reside in other cities or the cities in other countries. Hence, further research may reassess tangible quality-satisfaction rapport in the context of healthcare receivers’ prior experience, demographic profile and the cost of service. The author moreover encouraged inspecting the impact of mediating variables like patients’ trust and their emotional attachment in this rapport.

Keywords: In-Patient Satisfaction, Private Healthcare, Tangible Quality

Socio-Economic Factors Influencing in-Patient Satisfaction With Health Care at the University of Benin Teaching Hospital (UBTH), Benin City, Nigeria. (Published)

Previous studies have focused largely on waiting time, cost of treatment and not much has been documented on in-patient outcome of  health care seeking in a tertiary institutions from the point of view of the patient themselves. This study, investigates the socio-economic factors that determine in-patient satisfaction with care at the University of Benin Teaching Hospital (UBTH), Benin City, Nigeria. The Sick Role Model, and Social Action theories guided the study and the research design was cross-sectional survey. A Multistage sampling technique was used to select 420 respondents from the five units of the hospital. A semi-structured questionnaire was used to obtain relevant information from the respondents. Fifteen In-depth interviews (IDIs) were also conducted. Quantitative data were analysed using descriptive statistics and Chi-square while the qualitative data were content analysed. Findings show that, 61.4% were female, 70.0% were married, 42.0% had secondary school education, and 90% were Christians. Ninety-five percent indicated moderate level of satisfaction from the use of health care. Forty-seven percent indicated that economic constraint has influence on their use and satisfaction with the health care provided. Also, cultural beliefs, recipients’ age, spousal roles, access to multiple doctors, and staff-patient relationship, health education, income and occupation influenced their satisfaction. It is  recommended that socio-economic factors as they affect outcome of in-patients’ and  utilization of the available health care services be integrated into their medical services in the hospital organization providing health care services especially in teaching hospital. It is important for health care professionals to give consideration to cultural beliefs and economic issues of recipients who are seeking health care in the teaching hospital.      

Keywords: Cultural Beliefs, Health Care, In-Patient Satisfaction, Income

Socio-Economic Factors Influencing In-Patient Satisfaction With Health Care At The University Of Benin Teaching Hospital (UBTH), Benin City, Nigeria (Published)

Previous studies have focused largely on waiting time, cost of treatment and not much has been documented on in-patient outcome of health care seeking in a tertiary institutions from the point of view of the patient themselves. This study, investigates the socio-economic factors that determine in-patient satisfaction with care at the University of Benin Teaching Hospital (UBTH), Benin City, Nigeria. The Sick Role Model, and Social Action theories guided the study and the research design was cross-sectional survey. A Multistage sampling technique was used to select 420 respondents from the five units of the hospital. A semi-structured questionnaire was used to obtain relevant information from the respondents. Fifteen In-depth interviews (IDIs) were also conducted. Quantitative data were analysed using descriptive statistics and Chi-square while the qualitative data were content analysed. Findings show that, 61.4% were female, 70.0% were married, 42.0% had secondary school education, and 90% were Christians. Ninety-five percent indicated moderate level of satisfaction from the use of health care. Forty-seven percent indicated that economic constraint has influence on their use and satisfaction with the health care provided. Also, cultural beliefs, recipients’ age, spousal roles, access to multiple doctors, and staff-patient relationship, health education, income and occupation influenced their satisfaction.  It is  recommended that socio-economic factors as they affect outcome of in-patients’ and  utilization of the available health care services be integrated into their medical services in the hospital organization providing health care services especially in teaching hospital. It is important for health care professionals to give consideration to cultural beliefs and economic issues of recipients who are seeking health care in the teaching hospital.

Keywords: Cultural Beliefs, Health Care, In-Patient Satisfaction, Income