The Effect of Leadership and Motivation on Employees Satisfaction: Evidence from Mirpur Division AJ&K in Restaurant Sector (Published)
Governance mechanism has received high attention in previous year and has been a developing for research. This is mainly because of failure of number of firms in different regions. Good governance mechanisms are considered important in aspect of motivation, leadership and independent audit committee to increase the performance with the satisfaction of customers. These factors effect differently in developing and developed countries due to cultural, economic, social issues. The main objective of our research is to understand and determine the effect of governance mechanism on customer satisfaction in Mirpur division AJ&K. Despite the significance of our subject matter no prior research has focus on governance mechanisms in Mirpur division AJ&K. To accomplish the research objectives a quantities method (question was adopted). The questionnaire survey was used to seek the response of governance mechanism in aspect of motivation, leadership and independent audit committee from top level management and response of satisfaction received from customers. The data were analyzed using the statistical package for the social sciences (SPSS) to obtain quantities measure we use Pearson correlation, Mean, Standard deviation and regression. The finding of results shows that the customer satisfaction has positive relationship with motivation, leadership and independent audit committee. This study’s findings will also be beneficial to firms; government and policy maker as their political, social and economic environment are same.
Employees’ Satisfaction with Recruitment and Selection, Performance Appraisal and Compensations in Rivers State Ministry of Sports (Published)
The study investigated the extent of employees’ satisfaction with recruitment and selection, performance appraisal and compensations in Rivers State Ministry of Sports. Three research questions and hypotheses guided this study. Cross sectional survey design was used for the study. The sample size for the study was 243 of the population in the study drawn through census sampling technique. A self-structured questionnaire titled “Employees’ Satisfaction with Human Resource Management Practices Questionnaire” (ESHRMPQ) was used. Mean, standard deviation and z-test were used for data analysis using SPSS version 23. The result shows that to a moderate extent employees are satisfied with recruitment and selection in Rivers State Ministry of Sports and to a high extent, employees are satisfied with perceived equality of the salary structure, remuneration commensurate with the obligation and benefits of the company are commensurate with the organizational norms. Also, there is a significant difference in the male and female employees’ satisfaction with performance appraisal, recruitment and selection in Rivers State Ministry of Sports. But, irrespective of gender, there is no significant difference in employees’ satisfaction with compensation and benefits in Rivers State Ministry of Sports. It is recommended that directors of various sports parastatals need to carry out performance reviews on a regular basis in order to set targets and to get input on progress towards those goals. Routine incentives and benefits should be given to enable workers to continue to contribute to the quality of their jobs and government should ensure a good recruitment and selection process, successful socialization strategies and enhanced individual participation.
Level of Satisfaction of Employees with Trainings, Job Design and Employment Security in Rivers State Ministry of Sports (Published)
The study focuses on the level to which workers are satisfied with training and development, job design and employment security in the Rivers State Ministry of Sports. Three research questions and hypotheses guided this study. The design for the research is a cross-sectional survey. The sample size for the study was 243 employees of Rivers State Ministry of Sports drawn through census sampling technique. A self-structured questionnaire titled “”Level of Employees ‘ Satisfaction with Training, Job Design and Job Security Questionnaire” (LESTJJQ) was used. Mean, standard deviation and z-test were used for data analysis at 0.05 alpha level using SPSS version 23. The finding reveals that to a moderate extent employees’ are satisfied with the training and development in Rivers State Ministry of Sports. To high extent workers are allowed to plan how they do their work, while some of the employees’ were not satisfied with lack of job autonomy in making decisions. Also, there is a significant difference in the male and female employees’ satisfaction with training and development, job design and employment security in Rivers State Ministry of Sports. It is recommended that regular training and retraining programs for employees should be developed by the various parastatals. Stakeholders should ensure an effective job design to enhance the status and self-fulfillment needs of employees. There is a need for job security to allow workers to feel valued and fulfilled.
The Influence of Internal Customer Care on SMEs Employees’ Satisfaction: The Case of Hotel Industry in Tanzania (Review Completed - Accepted)
This article presents the findings of the study on the influence of internal customer care on satisfaction of employees. The hotels, as a business sector that largely utilizes customer care as a success factor was used as a case study. The paper utilizes data, which was collected by the author during postgraduate Diploma studies at the University of Dar es salaam in 2007. Supplementary data was collected between June and December 2012. Based on the literature, the author developed a conceptual framework for analyzing the relationship between internal customer care and satisfaction of employees. The data show that customer care has become a celebrated concept in the existing literature, but the concept and its enticement is limited to taking care of the buyer at the expense of the internal customer, the employee. Indicative qualitative responses of the employees who were involved in the study show that those hotels, which honored internal customer care succeeded to improve employees’ morale and commitment, and thus leading to satisfaction. On the other hand, hotels that underplayed internal customer care proved that their employees were just saving external customers as away of protecting their employment and keeping their contractual obligations; on the other hand, they expressed a low degree of job satisfaction. The study recommended that hotels need to strategically invest in internal customer care as a way of augmenting external customer care.