Tag Archives: E-Commerce

Factors Affecting B2C Buyers Behaviour of E-commerce Industry in the Context of Bangladesh (Published)

E-Commerce is rapidly growing as an impressive manifestation of globalization. The rapid expansion of e-commerce is a major opportunity for local and international trade in Bangladesh. The amount of trade conducted electronically has grown dramatically with the penetration of smart phones and internet among all segments of population in Bangladesh. Consumers prefer to shop online for various reasons such as saving time, better prices, convenience, higher selection options, and availability of products & services. Thus the businesses are required to understand the consumers’ expectations, attitudes, and behaviour across the globe. Among the e-commerce variety, B2C (Business to Consumer) model is the most prominent. The purpose of this study is to examine the factors which affect consumers buying behaviour. The study addresses the cultural differences, risk perceptions, and attitude by investigating Bangladeshi people about using B2C e-commerce sites, by analysing content of website, privacy and security, ethics in website, and motivation as an independent variable. The data is collected through online survey with 130 participants (119 usable), with the criteria that they purchase or order some product or service in online web sites in Bangladesh. The results show that B2C websites somewhat reflects the cultural impact that surrounds the consumer decision making. Individuals are also concerned with the data privacy and security. The paper also discusses some critical factors needed to successfully run an e-commerce start-up.

Keywords: B2C, Buying Behaviour, E-Commerce, Start-Up

Determinants Assessment of Consumers’ Intention to Use Of Tokopedia for Shopping Agribusiness SMES Products (Case Study: Toko Laurike) (Published)

Indonesian economics are dominated by the Small Medium Enterprises (SMEs) group. However, only 5% of them have been utilizing online platform s to sell their products. Toko Laurike where is located in Bogor Regency is a member of SMEs group. It produces coconut oil or Virgin Coconut Oil (VCO) and sells its products through several e-marketplaces, namely Tokopedia, Bukalapak and Elevenia. Among these e-marketplaces, Tokopedia sells its more than Bukalapak or Elevenia. This might be suggested by design, security, perceived ease of use or perceived usefulness among these factors. Therefore, we examined the factor of consumers’ intention to use of Tokopedia, specifically for SMEs food agribusiness products in the form of liquid and gel. We also analyzed the correlation of its design and its security to the consumers’ intention to use. We examined the 71 respondents’ data using structural equation modeling – partial least squares (SEM-PLS) and used technology acceptance model (TAM). The results showed that Perceived Ease of Use increases as Design and Security increases. But, Security insignificantly correlated to Perceived Usefulness and consumers’ intention to use. In addition, the result can be used to enhance Laurike’s e-commerce performance.

Keywords: E-Commerce, Small & Medium Enterprise’s (SMEs), Technology Acceptance Model, Tokopedia, structural equation modeling - partial least squares (SEM-PLS)

The “Selling Fake and Fighting Fake” Game between E-Commerce Shops and Platforms (Published)

In recent years, China’s e-commerce has developed rapidly, and at the same time, many problems have been raised such such as the proliferation of counterfeit goods. In this paper, the game model is used to analyze the relationship between “selling fake” in e-commerce shops and “fighting fake” on platforms. The game results show that whether a store sells fake goods or not depends on the extra profit, punishment intensity and supervision cost of the platform. According to the research results, combined with the actual situation of China’s e-commerce market, this paper will put forward the corresponding Suggestions. 

Keywords: E-Commerce, Platform "Fighting Fake", Shops "Selling Fake", game

Classification of the Factors Influencing Online Buying: A Literature Review (Published)

Internet helps the marketers to build relationships with customers and it creates value for customers. For the individuals now the traditional way of shopping has become inadequate due to the technological innovations. In this paper we mainly focus on the factors affecting the online buying behaviour and examine those factors to see how they can affect the shopping behaviour. To identify the potential factors that influenced customers buying decision was also examined.  In this paper, we classified some important factors of consumer online buying perception; they are- personal, cultural, economic, social, technological and psychological. There is a possibility of losing money and financial details that has a negative impact on attitude toward online shopping.

Keywords: Customer, E-Commerce, Online Behaviour, Online Buying, Online Shopping

Jordanian Domain Names (.Jo) The Concept and the Legal Nature (Published)

This study addressed the concept of Jordanian Domain Names (.jo) with regards to definition, explaining the key characteristics and registerable domain types in accordance with Domain Name Registration Policy that is accredited in Jordan. Therefore, it examined the legal nature and adaptation. Moreover, how their roles have been developed to be a legal tool after being a technical tool, to mark the online presence for people, which urged the legislation interference in several countries to organize related issues to the concept of those domains and their legal adaptation which is not found in Jordanian legislations that didn’t state internet domain names. Specifically, Jordanian domain under (.jo) neither the concept nor identifying the legal nature for domains and their position in legal concepts prevailed in Jordanian legal system. the registration policy addressed the technical procedural aspect for domains registration process without indicating their concept, nature and rights emanating from this registration. This matter urges legislation interference to organize legal issues related to those national domains which are distinguished, private and significant due to the considerations of independent legal nature added to the elements of Jordanian legal system.

Keywords: .jo, Domain Name, E-Commerce, ICANN, Internet, intellectual property

Factors Influencing Online Marketing Development of Small and Medium Enterprises in Dong Nai Province (Published)

Nowadays, the Internet is covering almost every corner of the places in Vietnam and it makes the transmission of information much faster. In The number of internet users is up to 80% and over 70% of internet users go to the net for information. With so much search content, the content is there, it’s really great. Besides, online marketing is a way to advertise the products and services that will save enterprises a lot of money compared to traditional marketing. Online marketing campaigns can be easily measured and evaluated to be able to draw lessons for the following campaigns. Effectiveness comes quickly (eg, enterprises hire banner ads on a reputable website. So many visitors will find out information on enterprises’ website.); and Broad range of marketing is not limited, information flow is rich, diverse in form. Customers can find the information they want anytime and anywhere, just the internet. Moreover, the research results showed that there were 300 customers who interviewed and answered about 15 questions. The Data collected from 05/07/2016 to 15/07/2017 in Dong Nai province. The researcher had analyzed Cronbach’s alpha, KMO test, the result of KMO analysis used for multiple regression analysis. The research results were processed from SPSS 20.0 software. Finally, the researchers have recommendations supporting the sustainable development of online marketing development of small and medium enterprises (SMEs) in Dong Nai province.

Keywords: E-Commerce, Internet, Marketing and LHU, SMEs, online

Influence of Electronic Commerce on Supply Chain Behavior (Published)

With the evolving and the advancing of technology in the world, many companies are trying to find new ways to expand their business opportunities and strategies in order to stay in the lead. Therefore, electronic commerce had started to be implemented and used in many types of business including the supply chain. E- Commerce had caused the supply chain to become more flexible and efficient. In addition, businesses are now able to easily collect information on the needs and wants, sell online, reach a wide range of customers, and deliver the products quickly at a low cost. This had led to a better operation strategy, product quality and customer satisfaction. A qualitative study was conducted with the use of different sources in order to construct and explore the changes on the behavior of supply chain because of e-commerce implementations.

Keywords: E-Commerce, Electronic Commerce, Supply Chain

E-Commerce Activities through E-Banking Services: A Comparative Analysis of the Perceptions of Saudi Islamic and Conventional Banks Customers (Published)

Purpose – The aim of this paper is to explore and evaluate customers’ use of e-commerce activities through e-banking services in Saudi Islamic and conventional banks through analysing the perceptions of their customers. Design / methodology / approach -This paper presents the initial findings with the objective of developing a better understanding of customers’ preferences based on their opinions and perceptions expressed through a questionnaire survey with a sample of 198 Islamic and conventional bank customers representing six banks in the country. Findings – The findings indicate that the order of preferences in terms of mean ranking is similar in both types of banks in five out of six cases. Based on the application of K-W and MW-U tests, the findings also show that independent variables have turned out to be more significant in Islamic banks than in the conventional banks. Research limitation / implications – The study has considered six banks out of the total of 12 in Saudi Arabia. In addition, the research is based on a limited selection of bank customers in three main regions of Saudi Arabia.Practical implications – With reference to practical implications, the findings suggest that e-commerce activities can play a significant role in expanding the dealing of e-commerce through e-banking services in Saudi Arabia. Originality/value – This is the first paper in the area of exploring and evaluating customers’ use of e-commerce activities through e-banking services on a comparative analysis of Islamic and conventional banks in Saudi Arabia. The findings and implications of the research offer invaluable information to the industry and policy-makers.

Keywords: E-Banking services, E-Commerce, Islamic and conventional banks, Saudi Arabia


E-commerce has staged a stay in modern day businesses and the retail sector is not an exception. As such, competing in the 21st century market without online presence is simply unthinkable because the Internet has offered organizations an entirely new and efficient way of delivering value to customers and achieving sustainable competitive advantage (SCA). This paper therefore, is essentially a mapping exercise that critically examined how Amazon has deployed the Internet to develop a business strategy that is changing the face of retailing and driving the company towards SCA. We first identified the key factors responsible for Amazon’s current success and thereafter, presented some critical issues that the company should watch if it wants to outlast its critiques. Drawing from basic financial analysis, the resource-based view (RBV) as well as SWOT diagnosis, we argue that although Amazon generates astounding sales volume on yearly basis, the proportion of these sales that actually translates to profits is very infinitesimal because of the company’s business model and rising operational costs. Interestingly too, we found that Amazon is yet to do excellent customer profiling despite its good technologies. We argue that whilst it is too early to conclude that Amazon will hit a plateau very soon, the company’s long-term vision, business model, customer-centric philosophy, continuous product/process innovation and pool of unique employees are strategic resources that were found to be great sources of SCA. In the light of the abovementioned and coupled with the predictions that e-commerce will continue to grow, we reinforce that Amazon stands a great chance of putting the sharp-end of its business at the cutting-edge if it deploys resources more efficiently, keep its debt financing within plausible limits, reduce rising operating costs, examine working conditions in its warehouses and do better customer profiling.

Keywords: Amazon, Customer Profiling, E-Commerce, Online Retail, Operating Cost, Operation Cost, Working conditions


The strides in information and communication technology (ICT) makes e-commerce a critical and inexorable feature of the global economy. In modern trend, significant numbers of transactions are consummated online. In Nigeria, it is no longer news that Central Bank of Nigeria (CBN) is promoting a ‘cash-less policy’ to drive development and modernation of our payment system in line with Nigeria’s version 2020 goal of being amongst the top 20 economies of the year 2020. This paper seeks to examine the tax framework to reflect the realities of modern transactions, establish a basis of taxation that arrests leakages and enables tax authorities to capture revenue that would otherwise have continued to leak. The researcher recommends the legal frame work of e-commerce taxation which has to be amended to reflect the global taxation principles of e-tax in our tax laws as a sovereign state so that investors and business carried on online should be taxed. Also that our tax policy and compliances to the regulatory authorities such as FIRS(Federal Inland Revenue Services)should be enforced on defaulting businesses, individuals and corporate entities as wells government agencies and departments to minimize tax evasion and avoidance.

Keywords: Assessment and E-Payment, Cybercrime, E-Commerce, ICT, Internet, Leakages, Legal Framework, Taxation


E-Commerce has emerged as an important information technology tool to business. Many companies and organizations have been using E-Commerce as a useful, helpful, and necessary trading tool in their daily business processes. Due to the huge amount of information available in the Internet and the difficulty to search all shopping websites and compare their prices and services, the consumers experience hard time finding products or services they look for. Intelligent systems came to resolve issues that consumers face when browsing E-Commerce sites, especially when searching for services or buying products. However, intelligent systems can effectively provide high-quality services to consumers when treating them in a personalized manner. A user profile can help the intelligent system provide personalized services to consumers to save their time. User profile and the intelligent system can filter unwanted products and services to help consumers, during their online shopping, make the right decision. There are many intelligent systems available nowadays; one of which is fuzzy logic. This paper presents a model of an Intelligent Buying Decision (IBD) that is based on fuzzy logic methodology to support the buying decision. The aim of modeling an intelligent system IBD is to Predicts consumer interest according to user profiles by sorting the output depending on their preferences.  Moreover, it shows the reason behind choosing fuzzy logic as an intelligent system

Keywords: E-Commerce, Intelligent Assistant System, Purchasing Decision

E-Commerce and Global Postal Network -Opportunities for Small and Medium Enterprises (Published)

This article will explain what the challenges are in the global postal network (GPN). GPN play a significant role in the global supply chain and try to fulfill the needs of SMEs while entering foreign markets. Postal operators with their networks help to facilitate international trade to deliver parcels, packages, partnering with express, courier services embracing mobile and online technologies, provide financial services etc. The few examples will be mentioned how the post can help to facilitate business for SMEs, because GPN is an integral part of the overall e-commerce today. Some innovative ideas will be presented how the national posts are trying to support especially e-business not only on the local market but also abroad.

Keywords: Barriers, E-Commerce, Global Postal Chain, Global Supply Chain, Small and Medium Enterprises

Using Porter’s Diamond to Determine the Condition of ICT in a Developing Country: A Study on Bangladesh (Published)

In this study, an attempt has been made to illustrate the circumstance of ICT in Bangladesh and that is basically descriptive in nature and mainly concentrates on secondary sources. ICT sector in Bangladesh has improved over the few years. The evolution to a more competitive environment has resulted in greater investment, more service providers, variety of innovative products, improve quality, lower cost and greater accessibility-all of which have a positive impact on the proliferation of ICT industry. The competition in telecommunication has increased and also the broadband penetration. E-Governance that can enhances the efficiency and effectiveness in the public sector and contributes to generate knowledge-base society. In the competitive world, there is pressure for e-Commerce, e-health, e-service, e-learning and e-transaction and this can make incessant advancement of ICT. Articulate and substantial policy and program promote ICT. Effective e-HRD program and R&D can enhance the innovativeness, efficiency and capabilities.

Keywords: E-Commerce, E-Governance, E-HRD, E-Health, E-Service, ICT

Examining And Justifying the IS/IT Skills That May Be Designed into the Accountancy Education Curricula for Tomorrow’s Professionals (Published)

There is an increasing shift in demand towards professionals with a combination of business and Information Technology (IT) and Information Systems (IS) skills to help organisations structure their systems to provide effective and efficient support for their primary objectives and activities. Around the world professional training Associations and academic Institutions offering programmes in Accountancy are realising the inevitable revolutionary trends in the world of work and are redesigning their curricula to meet it. The implication of the above shifts is also the shift of the skills required to achieve their organisational objectives and goals the paradigms of people requirements. As a result, academic institutions and accountancy training bodies must understand the consequential shifts in the roles, skills, knowledge and experience accountants and finance professionals need to demonstrate, both now and in the future to keep their heads above the waters. This article analyses the key IT/IS skills that could be preferred for undergraduate accounting majors and professional accounting trainees and proposes a pedagogic structure of IS/IT in the accountancy curricula.

Keywords: Accountancy, Accreditation Boards, Competence, Curriculum, E-Commerce, Education, Information Systems/Technology, Pedagogy