Tag Archives: critical success factors.

Key Success Factors of Total Quality Management (TQM) for the Hospitality Sector. A Critical Review of the Literature (Published)

The aim of this paper is to find the key practices of TQM, which are directly associated and implementable into hospitality sector by reviewing the literature of both service and manufacturing sector, and to outline key practices of TQM to develop a comprehensive and feasible quality framework for managers of SMEs to adopt the best TQM practices that enhance operational efficiency through quality improvement and to achieve optimal results, which is lacking in the literature. The researcher has applied a systematic literature review strategy to achieve the overall aim of this study. The systematic literature review has focused more on explaining the concepts comprehensively and in an organised manner. In this regard, the outline of the literature has been designed in such a manner, to go from a general perspective to a broader perspective to provide an in-depth discussion of the research topic. Data relevant to the research has been collected from scholarly articles and previous studies, to provide a clear understanding of the topic. Finally, this research makes an original contribution in the academic field as it enhances the knowledge of TQM among the managers and quality practitioners concerning key TQM practices, which are directly associated and can be implemented in the hospitality industry.

Keywords: Customer Satisfaction, Service Industry, Total Quality Management, competitors, critical success factors., manufacturing industry

Relationship between Total Quality Management Practices and Profitability: Case of Small Hotel Sector London (UK) (Published)

The rise of competition has inclined various small-scale businesses to incorporate a robust strategy in order to increase profitability. Therefore, in the contemporary enterprise sector, exceptional importance has been given to the concept of Total Quality Management by both local and multinational organisations, considering the associated benefits of continuous improvement, increased efficiency, and the overall efficacy of the organisation. Thus, the main aim of this study is to assess the impact of TQM implementation into small scale hotels in terms of financial growth (profitability); and to develop a comprehensive and feasible quality framework for managers to adopt the best TQM practices that enhance profitability through quality improvement and to achieve expected results. The researcher has applied quantitative method by recruiting 141 participants (managerial level) to achieve the overall aim and objectives of this study, Therefore, survey questionnaires by using Likert scale has been conducted leading towards descriptive, correlation and chi-square analysis of the data collected. The results showed that various TQM practices have positive impact on the profitability of small hotels, such as continuous improvement, quality improvement, role of top management, training and education, employee empowerment and technological innovation, Finally, this research makes an original contribution in the academic and practical field as it enhances the knowledge of TQM among the managers and quality practitioners. Besides presenting some recommendations for small hotels, the study also puts some suggestions for future research in this area with limitations.

Keywords: Customer Satisfaction, Performance, Profitability, Quality Management, Total Quality Management, competitors, critical success factors., small hotels

Total Quality Management in Libya Manufacturing SMEs Performance in Developing Country (Published)

The purpose of this paper is to explore the relevant issues in the relationship between Total Quality Management (TQM) and the performance of SMEs. This study focuses mainly on the application of TQM in the Libyan industrial sector. The population surveyed includes only fifty fife Libyan manufacturing companies. Objectives: To determine the dominance of TQM practices in small and medium manufacturing companies in Libya and their relation to financial performance. This paper also discusses the need to mediate the relationship between the performance of TQM and SMEs. The Concept Paper conducts a comprehensive review of relevant literature prior to the development of proposals for TQM practices and the performance of SMEs. Moreover, apart from the continuous improvement that was found to have a significant correlation with corporate solvency, there was no statistically significant relationship between other TQM areas and the financial performance of companies in terms of liquidity, solvency and profitability. The collected data were analyzed using user frequency and methods (descriptive statistics), t-test, correlation and step regression analysis (deductive statistics). These results go hand in hand with the fact that TQM rewards are very long-term which means that any investment in quality efforts may not necessarily lead to any positive improvement in financial performance at once. This study has resulted in an important insight that could be a development campaign Quality SME long-term strategy is ideal for improving productivity. Improvements: The comparison of the TQM adoption between companies in terms of time period gives insights into TQM impacts, if any, when carried out over the long term.

 

Keywords: Small and Medium Sized Enterprises, Total Quality Management, critical success factors., tqm implementation