Tag Archives: Connectivity

Structure of Road Network Connectivity in the Benue Basin of Nigeria (Published)

The structure of road network connectivity in any region can either promote or reduce agricultural production, market opportunities, cultural and social interactions as well as businesses and employment opportunities. This study evaluates road network connectivity in the Benue Basin of Nigeria. Data on the existing road network including type and conditions, density and length of the roads in the study area were extracted from existing road map of Nigeria, and satellite imagery of the Benue basin. The data was analysed using different methods of network connectivity analysis including beta index, alpha and gamma indices. The findings reveal four types of roads network in the basin which are grouped into three categories namely: federal highways (trunk A), state government roads (trunk B) and local government and community roads (trunk C) which are in various state of deplorable conditions. The result of connectivity analysis reveals a beta index (β) of 0.98 for the basin, alpha index of -0.05, gamma index of 0.2 which indicates that Benue basin has poor road network connectivity. A comparative analysis of road network connectivity among the five states that fall within the basin shows variation among them with Benue and Taraba states having a better connectivity than others in the region. Based on the findings, the study noted that provision of effective roads network connectivity is fundamentally important to the development and well-being of the inhabitants of the Benue basin. The current road network connectivity of the basin needs urgent attentions to reposition the region for rapid socio-economic development. The study recommends funding of road infrastructure particularly building new roads and rehabilitating the existing ones in the region by it policy makers/stakeholders considering the fact that transport is the lifeline of the economy and social interactions.

 

Keywords: Benue basin, Connectivity, Nigeria, Structure, road network

Customers’ Preference of Mobile Phone Service Providers in Ekiti State, Nigeria (Published)

The objective of the study is to examine customers’ preference for mobile phone service providers in Ekiti State. Survey research designed was adopted while a self developed structured questionnaire was used to collect data. Data was analysed using multiple regression analysis through Statistical Package for Social Sciences (SPSS) version 20. The significance levels were tested at 5%. Findings show that connectivity was considered most significant with customers’ preference for mobile phone service providers in the state. Arising from finding, the study recommended that management of service providers should give more attention on improving their connectivity, relax their tariff rate and consistently scan the business environment to discover a particular marketing tool that gives desirable result. In ranking, the result shows that connectivity came first, followed by tariff rate and next was network coverage and finally quality of service.

Keywords: Connectivity, Customer’s Preference, Mobile Phone Service Providers, Tariff Rate, Telecommunication

Information Technology Infrastructure and Customer Service Delivery (Published)

The purpose of this study was to investigate the impact of compatibility and connectivity of Information Technology Infrastructure (ITI) on reliability and access of customer service delivery in the Nigeria commercial banks. The study selected 8 commercial banks out of the 20 commercial banks in Nigeria as to generalize her findings. The study conveniently selected 40 customers’ from the eight banks, thereafter a total of 40 copies of the questionnaire that is 5copies per banks was randomly distributed to the 40 customers of the banks and the 40 questionnaire were fully attended to and retrieved. Simple percentages, tables were used to analyze the respondent demographics, while the Spearman’s rank order correlation coefficient was used to analyze the four hypotheses; this was made easy with the use of statistical package for social sciences SPSS. The findings therefore revealed that compatibility and connectivity of ITI has strong and positive impact on reliability and access of customer service delivery. Therefore, the study has bridged knowledge by revealing that the two component of ITI used in this study impact on the two components of customer service delivery as used in this work. We, recommended that commercial banks should improve on their ITI compatibility and connectivity by training and retraining their IT personnel to be responsive to customer’s complaints, also should overhaul their ITI facilities regularity in other words by improving their facilities, so as to deliver quality service and access to service.

Keywords: Commercial Bank, Compatibility, Connectivity, Customer Service Delivery, Information Technology Infrastructure, Reliability and Access