The Role of Servant Leadership in Enhancing Organizational Citizenship Behavior Through Organizational Commitment as Mediator (Published)
The role of organizational citizenship behavior to achieve company objectives is deemed of supreme importance, and this study endeavors to measure the increase of organizational citizen behavior for employees effected by servant leadership through the mediation of commitment to the organization. Data collection utilized Linkert scale questionaires as a research tool, covering 214 respondents of the PT. Pegadaian (Persero). Data processing utilized the Listrel software program and The Structural Equation Model (SEM) was used for applied statistical method. The result of the study was that the data, as well as the structural equations built upon it, fitted the hypothese upon which the theoretical model was based, and therefore could be accepted, and consequently it can be concluded that servant leadership has a positive and significant impact, directly and indirectly, on organizational citizenship behavior through organizational commitment mediation.