Tag Archives: Civil Servants

Predicting Occupational Stress from Emotional and Social Intelligence of Civil Servants in Rivers State (Published)

The study focused on predicting occupational stress of civil servants form their emotional and social intelligence in Rivers State. The study adopted correlational design. A total of 600 civil servants were drawn through proportionate stratified sampling technique. Three instruments, Emotional Intelligence Scale (EIS), Social Intelligence Scale (SIS) and Occupational Stress Inventory (OSI) which were validated and had reliability coefficients of 0.827 for EIS, 0.849 for SIS and 0.953 for OSI respectively. Two research questions and two hypotheses guided the study. Relevant data gathered were analyzed with multiple regression analysis as statistical tool. The result of the study showed that the combination of emotional intelligence dimensions and social intelligence components are significant predictors of the occupational stress of both female and male civil servants and the predictive strengths accounted for 81.9% and 91.6% respectively for the variance in the occupational stress. Based on the findings, it is recommended that since it has been established that both emotional intelligence and its dimensions as well as social intelligence and its components could predict the occupational stress of civil servants, efforts should be made by individual researchers and Government sponsored researchers to further research on whether high or low emotional and social intelligences could increase or decrease occupational stress among civil servants.

Keywords: Civil Servants, Emotional Intelligence, Rivers State, Social Intelligence, occupational Stress

Emotional and Social Intelligence as Predictors of Occupational Stress among Civil Servants in Rivers State (Published)

The study investigated emotional and social intelligence as predictors of occupational stress of civil servants in Rivers State. The study adopted correlational design. A total of 600 civil servants were drawn through proportionate stratified sampling technique. Three instruments, Emotional Intelligence Scale (EIS), Social Intelligence Scale (SIS) and Occupational Stress Inventory (OSI) which were validated and had reliability coefficients of 0.827 for EIS, 0.849 for SIS and 0.953 for OSI respectively. Three research questions and three hypotheses guided the study. Relevant data gathered were analyzed with multiple regression analysis as statistical tool. The result of the study showed that relationship management dimension of emotional intelligence is a significant predictor of the occupational stress of civil servants while emotional self awareness, emotional self management, and emotional social awareness dimensions are not. In addition, relationship management dimension of emotional intelligence is the strongest predictor. Furthermore, the components of social intelligence such as social skills and social awareness are significant predictors of the occupational stress of civil servants, while social information processing is not significant predictor. Social skills component of social intelligence is the strongest predictor. The finding also showed that the dimensions of emotional intelligence and the components of social intelligence when considered collectively, significantly predict the occupational stress of civil servants and the combined prediction could account for up to 74.9% of the variance in the occupational stress of civil servants. Based on the findings, it was recommended among others that since it has been established that both emotional intelligence and its dimensions as well as social intelligence and its components could predict the occupational stress of civil servants, efforts should be made by employers of civil servants for training to enable them acquire the competencies inherent in emotional and social intelligences. This is sequel to the fact that these skills or competencies are acquirable and have been found to reduce stress among workers as reported in literature.

Keywords: Civil Servants, Emotional Intelligence, Social Intelligence, occupational Stress

Job Satisfaction and Attitude to Work: Implications for Akwa Ibom State Civil Service (Published)

Whereas there is a theoretical nexus between job satisfaction and attitude to work, this paper examined the nature of this relationship and it’s influence on Akwa Ibom State civil service. It was necessary to carry out this research because cases of habitual late arrival at work by all grades of personnel, truancy, loitering, missing and delays in processing of files, absenteeism from duty post, greasing of elbows to curry favour, have been reported in the service which raises concern on the ability of government to deliver effective and timely services to the public. Survey data was collected from 214 respondents through simple random sampling method of five ministries drawn systematically. Hypotheses were tested using Pearson’s Product Moment Correlation. The result of the analysis showed a positive relationship between job satisfaction and attitude to work in Akwa Ibom State civil service implying that a happier civil servant is a productive worker. The adoption of the New Public Management postulations built on the principles of Management by Objectives (MBO) which favours a horizontal structure where all employees are involved at least in some ways in the decision-making process that involves their work was recommended..

Keywords: Civil Servants, Job Satisfaction, Performance