Availability of Cell Phone Repair Facilities for Cell Phone Repairers in North East Geo – Political Zone, Nigeria (Published)
The study was conducted to assess the availability of cell phone repair facilities for cell phone repairers in North East Geo – Political Zone of Nigeria for effective job performance. Specifically, the study determined: the ability of cell phone repairers to use cell phone repair facilities correctly and the availability of cell phone repair facilities for cell phone repairers. Two research questions and two hypotheses guided the study. Opinion survey research design was adopted to carry out the study. The population of the study was four hundred and thirty three (433) cell phone repairers. A 42-item structured questionnaire was validated by two specialists. The instrument was tried out on 45 registered cell phone repairers randomly selected from three Local Government Areas of three Senatorial Districts in Plateau State. The reliability coefficient was 0.88. Mean and standard deviation were computed which were used to answer the two research questions formulated to guide the study. The two hypotheses were tested using one way Analysis of Variance (ANOVA) at 0.05 level of significance using SPSS version 17.0 software. Four findings were revealed based on the research questions and hypotheses, among which are: the extent at which cell phone repairers were able to use repair facilities correctly was moderate, that the level of availability of repair facilities was low. Recommendations based on the findings were made that cell phone repairers need training to improve on their use of cell phone repair facilities and the need to procure more repair facilities for effective job performance.
Keywords: Cell Phone, Cell Phone Repairers, Repair Facilities