Effect of Financial Products on the Performance of Selected Deposit Money Banks in Nigeria: 2005-2019, (Published)
This research study investigated the effect of financial products on the performance of selected deposit money banks in Nigeria. The study sought to ascertain whether the various products introduced by the banks in the face of keen competition have significantly impacted on their performances. Secondary data were utilized and sourced from annual reports and Nigerian Stock Exchange fact books. Multiple regression was used as a tool of data analysis. The results from test of the three hypotheses revealed that, mobile banking has significant positive effect on return on assets (ROA), point of sale has positive significant effect on return on equity (ROE) while automated teller machine also have positive significant effect on earnings per share (EPS). The study therefore recommended that, there is need for deposit money banks to heavily invest in technology as this will highly encourage the adoption of financial products technologies and this will influence the performance of deposit money banks in Nigeria. Banks management should strive to innovate better and cheaper ways of serving customers. With shorter transaction turnaround time, transactions volumes can be significantly increased.
The main objective of the study is to investigate the effect of cashless policy on the performance of deposit money banks in Nigeria (2009-2018). The specific objectives are to: Investigate the effect of automated teller machine, examine the effect of point of sale, assess the effect of mobile banking, and to examine the effect of internet banking respectively on the performance of deposit money banks in Nigeria. We employed Econometric techniques involving Descriptive Statistics, Augmented Dicker Fuller and Philip Perron Tests for Unit Roots and the Autoregressive Distributed Lags (ARDL) for cointegration and coefficient analysis. The result of the study indicates that Automated Teller Machine (ATM) and Internet Banking each has a positive and significant effect on return on equity (ROE). Point of Sale (POS) has a positive but insignificant effect on return on equity, while Mobile Banking (MB has a negative and statistically significant effect on ROE, The study thus concludes that cashless policy has positively affected the performance of money deposit banks in Nigeria. The study recommends that government should provide uninterrupted power supply and adequate communication link while shortfalls should be covered by banks through back-up arrangement to power standby generator in case of power outage.
A Comparative Study of the Perceived Efficiency of Automated Teller Machine and Human Teller Platforms in Nigerian Banks (Published)
This study investigated the perceived efficiency of Automated Teller Machines (ATMs) and Human Teller (HT) Platforms in Nigerian Banks with respect to Process, Security, Queue and Transaction. Data were collected from 471 bank customers who have used ATM and Cheque Books/Saving Slips for at least five years. The Mann-Whitney U test was used to analyse the data via the Statistical Package for Social Sciences (SPSS) version 22. Results show that there is no significant difference between the perceived efficiency of ATM and HT platforms with respect to Process, Queue and Transaction, whereas there was a significant difference in terms of Security (Md = 8.00, Md = 12.00 for perceived efficiency of ATM and HT platforms respectively; Z = -11.673; P = .000). Thus, the study concludes that bank customers believe that they are more secure making transactions in banking halls than using ATMs. It was therefore recommended that: Banks should improve on their electronic transaction security architecture, while government should put in place adequate policy and build interdependent security networks with law enforcement agencies, digital security firms and banks, in order to tackle the activities of e-fraudsters.