Tag Archives: Assurance

Quality Assurance: The Basis for Quality Secondary Education in Nigeria (Published)

This paper examines the basis for quality assurance of secondary education in Nigeria. In fact, Nigeria is populous in Africa, but the problem of quality secondary education confronting standard of education in Nigeria. It was discovered that the products were poor quality, the poor quality was however, as a result of the multifaceted problems bedeviling the system in Nigeria such as inadequate funding, inadequate facilities, low morale of teachers, poor supervision of schools and frequent changes in educational policies. The roles of the principal in meeting these challenges were examined as the chief executive who manages the school finance and who can use his ingenuity to raise fund to complement government efforts, provision and maintenance of physical facilities, principal as a curriculum and instruction supervision, a motivator and a change facilitator. It was there recommended that modern day principal should be knowledgeable, professionally competent and resourceful. It was again recommended that government should make provision for sponsoring principals and organizing conferences for them to serve as a means for professional growth.

Keywords: Assurance, Challenges, Education, Quality, Secondary School

Quality Assurance of Teachers in the Assessment of Social Studies Curriculum of Secondary Schools in Abeokuta Metropolis in Ogun State, Nigeria (Published)

The study was carried out to ensure the quality assurance of teachers in the assessment of the Social Studies curriculum in Secondary Schools in Abeokuta Metropolis of Ogun State, Nigeria. Two research questions were formulated and answered in this study. Survey research and evaluation designs were involved. The sample for the study was 57. A 20 cluster item questionnaires and 35 multiple choice test items were developed and used to collect data. The data collected were analyzed using percentages, means and performance gap analysis to answer the research question. Conclusively, the importance of assessment of secondary school social studies curriculum can not be over emphasized because it is a well established fact that the status and kind of assessment used in appraising phenomenon for reaching implication not only for students’ achievements, but also for the nature of school procedure in an institutions. Based on the result of the study, it was recommended among other things that, teachers should be sponsored by the government to attend seminars, workshops and conferences to update themselves in order to improve the quality of their teaching skills

Keywords: Assessment, Assurance, Curriculum, Metropolis, Quality

Perceived Service Quality and Customer Loyalty in Retail Banking in Kenya (Published)

The main aim of this study is to examine the effect of service quality dimensions on customer loyalty to the providers of retail banking services. It investigates the relationship between service quality dimensions and customer loyalty. To achieve this purpose, data was collected from a sample of 384 current customers of commercial banks on the five dimensions of service delivery: tangibility, reliability, responsiveness, assurance and empathy. The results indicate that all the dimensions of service quality have a positive and significant influence on customer loyalty in retail banking .This finding reinforces the need for bank managers to place an emphasis on the underlying dimensions of service quality in order to create and maintain customer loyalty

Keywords: Assurance, Customer loyalty, Empathy, Reliability, Responsiveness, Service Quality, Tangibility