Customer Relationship Management in Flour Mills Of Bahawalpur: A Strategic Point of View


Introduction: Customer Relationship Management is the big issue in business world because the business and growth of every firms depends upon it. It is very important field that needs in-depth analysis. The author has intended to investigate it in this research paper.Objective: The objective of this research paper is to analyze the Customer Relationship Management in Flour mills of Bahawalpur and how these mills are managing their customer relations strategically. Methodology: This is an exploratory research in which deductive approach has been applied. Structured questionnaire technique has been used for data collection.Findings: The study concludes that CRM is being well strategized for the long term as it is formulated, implemented and practiced in a systematic manner.Contribution: This study can be useful in studying the customer relationship practices in other flour mills of Pakistan as this study provides basis for further research.

Keywords: Customer Relationship Management, Customer Relationship Strategy., Flour Mills

Article Review Status: Published

Pages: 64-76 (Download PDF)

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