Down Top Workplace Incivility and Organizational Health of Deposit Money Banks in Nigeria

Abstract

This study examined the effects of down top workplace incivility on organizational health of deposit money banks in Rivers State. The objective was to investigate the nature of relationship between down top workplace incivility and organizational health. The independent variable proxy was down top workplace incivility while organizational health proxy was goal focus, resource utilization and cohesiveness. This study explored quasi-experimental research design. The population of the study comprises of 17 deposit money banks operating in Port Harcourt quoted in the Nigeria Stock Exchange. Three hundred and forty six respondents were obtained as sample size, using the Taro Yemen’s formula. Spearman rank correlation was used to test the null hypotheses at 0.05 level of significance computed within SPSS software. The study found that there negative and no significant relationship between down top workplace incivility and resource utilization, negative and no significant relationship between down top workplace incivility and cohesiveness. Furthermore, the study also revealed a negative and no significance relationship between down top incivility and goal focus. The findings of this study support the need to appraise organizational incivility, especially among high-status employees, as perceived across all hierarchical levels considering the significant relationships between structure and workplace incivility and organizational health. The study concluded that down top workplace incivility are not significantly associated with the measures of organizational health of deposit money banks in Rivers State. We recommended that management of organizations should deal with the causative factors of workplace incivility by way of strengthening ethical procedures, policies, effective communication plan, information infrastructures, good governance, direction and response so as to reduce workplace incivility to the barest minimum.

Keywords: down top, goal focus and cohesiveness, organizational health, workplace incivility


Article Review Status: Published

Pages: 61-84 (Download PDF)

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