The Impact of Management Information Systems on the Security Crisis Management “A Study on the General Directorate of Passports in Riyadh-KSA”

Abstract

The study aimed to investigate the impact of management information systems on crisis management through the application on the General Directorate of Passports in Riyadh and its relationship with some variables for the year (1437-1438). Random sample was selected consist of (135) employees, to achieve the objectives of the study, A questionnaire was constructed and consisting of (33) items distributed on five paragraphs (the impact of information systems in predicting the crisis, the impact of information systems to contain the crisis, the impact of information systems for mitigating the detriment of the crisis, the impact of information systems to regain control, the impact of information systems in taking lessons from the crisis). After confirmation of the suitability and stability of the study tool, a questionnaire has been applied to the sample. The results showed that the impact of information systems was seen on all the paragraphs where they were all hypotheses acceptance, while the results did not show significant differences attributable to changes in the academic level, experience, and age, with the exception of the paragraph except for the paragraph of ​​“the impact of information systems for mitigating the detriment of the crisis.” and differences came in favor of master or higher, and the paragraphs of the impact of information systems in predicting the crisis, the impact of information systems to take lessons from the crisis, the differences came in favor of the experienced (20-25). in light of these findings set of recommendations have been out , most notably the need to update systems management information in the Directorate of immigration and the need to prepare prior plans to cope with crises.

Keywords: Crisis, Management Information Systems, Security Crisis


Article Review Status: Published

Pages: 26-47 (Download PDF)

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