EFFECT OF CHANGE MANAGEMENT ON THE PERFORMANCE OF GOVERNMENT INSTITUTIONS IN RWANDA A CASE OF RWANDA REVENUE AUTHORITY

Abstract

The main purpose of this research project is to analyze the effect of change management on the performance of government institutions in Rwanda. Today government and private institutions are facing many challenges in many areas of operation, this is mainly due to stiff competition and lack of change or even failing to implement change if at all change has been introduced. Rapid environmental changes, competition to provide innovative products and services, changing customer and investor demands and globalization have become the standard backdrop for firms. To compete effectively, organizations must constantly improve their performance by reducing costs, enhancing quality, and differentiating their products and services. Sustained competitive advantage could be generated from a firm’s human capital by designing strategic change management practices to diagnose a firm’s strategic needs which are required to implement a competitive strategy and achieve operational goals. The study adopted survey research design and the target population of employees of RRA. Data was collected using questionnaires and interviews and analyzed using SPSS and Microsoft Excel. Basing on the data collected study concluded that all changes made in RRA in the past four years have been well planned and implemented. Most of employees in the institution have generally embraced the changes made in the organization and at the same time resulting into overall organizational performance.

Keywords: Change Management, Performance


Article Review Status: Published

Pages: 94-107 (Download PDF)

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