Usage and User Satisfaction of Library Resources in Kisii University Library, Kenya


This paper examines the usage and user satisfaction of library resources in Kisii University Library, Kenya. With the advent of mobile and computer technologies coupled with information proliferation, interest has been shifted to addressing changing users’ needs. The target population comprised of all librarians and all registered library users in Kisii University.It employed ex-post facto research design. The study sample comprise of one hundred and ninety five (195) out of a population of one thousand six hundred and twenty five (1625). Questionnaires were used in data collection. The findings suggest that the both library staff and users to embrace automation, better marketing of library resources and user training to be done.

Keywords: Usage; Library Users; User Satisfaction; Library Resources; Libraries; Academic Libraries

Article Review Status: Published

Pages: 20-29 (Download PDF)

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