Assessing Users’ Satisfaction of Medical Logistics Supply Chain System in Ghana- Case of Sandema District Hospital

Abstract

The study is to investigate the satisfaction of users with medical logistics supply chain. The study focused on Sandema district hospital as the study site from which information was collected. The researcher adopted the mixed research approach. From the perspective of Creswell (2012) a mixed approach research design enables the researcher to use objective methods to measure the incidence of various opinions in a chosen sample. A mixed approach research design further enhances an in-depth and rich account of the constructs that are being investigated (Saunders, Lewis & Thornhil, 2007; Yin, 2003). Four research questions were formulated for the research. The researcher used quantitative survey approach to gather information from a large spectrum of patients of Sandema district hospital in his quest to ascertain their satisfaction with medical logistics at the hospital.  The target population of this study included staff and patients of the Sandema hospital.  The researcher chose a sample of two hundred (200) patients and ten (10) health personnel in order to organize appropriate data useful for the study. The purposive and convenience sampling technique were the most appropriate sampling techniques utilized by the researcher. The study revealed that health personnel of the Sandema Hospital had fore knowledge about medical logistics supply chain as all the activities that are involved in the procuring, management and the usage consumable and non-consumable materials of the hospital. Also, stores and the procurement unit of the Sandema District Hospital is the department or unit within the Sandema Hospital that is responsible for the procurement and the storage of medical logistics before these medical logistics get to the final consumer (patients/health personnel).  Despite some challenges confronting the Sandema hospital with respect to medical logistics supply chain, the health personnel of the hospital are satisfied with the medical logistics supply chain as it enables them to perform their duties efficiently.  Contrary to the above assertions, the study further revealed that majority of the patients is not satisfied with the hospitals ability to supply medical logistics for their treatment.  Finally, the study revealed lack of funds in acquiring medical logistics, little knowledge of medical logistics supply chain, poor internal control, long and bureaucratic procedures in the medical logistics supply chain and delay in the payment of medical logistics.

Keywords: Logistics Management, Marketing Management, Material Management, Performance Impact, Procurement, Supply chain management


Article Review Status: Published

Pages: 30-52 (Download PDF)

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