An Analysis on the Impact of the Usage of Fidelio Opera Property Management System in Transcorp Hilton Hotel Abuja

Abstract

This research work on the analysis of the impact of the usage of Fidelio Opera property management system in Transcorp Hilton Hotel Abuja is to investigate the impact that Fidelio Opera property management system made since its application in the hotel under study. It was based on this fact that research questions were develop with the aim of finding out if this property management system in question has actually helped the hotel under study by making available and accessible the required data for its daily transactions and consequently improve service delivery for the delivery of best services to guests. Literature on existing theories as regards to this research work were reviewed in order to bring to our knowledge what people’s view about what property management system is and in particular what Fidelio Opera property management system is all about as the conclusion and recommendations were deduced from already existing theories and finding from the research.In order to carry out the works stated above, the researcher adopted the qualitative research method of questionnaire and in-depth interview, research approach and philosophy were also treated. Descriptive and interpretative analysis were used, there was also the use of bar chart, tables, mean and mode were employed in the statistical analysis of data collected from this research work. Finally, conclusion and recommendations were drawn based on findings and existing theories.

Keywords: Fidelio Opera, Hospitality Sector, Property Management Systems., hotel management.


Article Review Status: Published

Pages: 1-19 (Download PDF)

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