Assessing University Students’ Satisfaction with Service Delivery: Implications for Educational Management (Published)
The study investigated students’ satisfaction with service delivery in universities in Akwa Ibom and Cross River States, Nigeria. Five areas of service delivery namely library, health, transportation, Information and Communication Technology (ICT) and hostel services were considered in the study. The extent to which students’ satisfaction with service delivery varied with types of institution was also examined. Survey research design was adopted for the study. Five research questions and one hypothesis guided the study. The population of the study comprised all the undergraduate students in four universities in the study area. Simple random sampling technique was used to draw a sample of 1466 (915 from federal owned and 551 from state owned universities) students for the study. The instrument for data collection was titled “Students’ Satisfaction with Service Delivery Questionnaire (ASSSDQ)”. The reliability of the instrument using Cronbach Alpha method was 0.85. The data collected were analyzed using descriptive statistics (frequencies and percentages) and independent t-test. The hypothesis was tested at 0.05 level of significance. Findings obtained revealed that majority of the respondents indicated dissatisfaction with library, hostel, as well as Information and communication services, while they showed moderate satisfaction with health and transport services. It was also found that students’ satisfaction with service delivery in terms of library and health services significantly differed by their institution’s affiliation, while they did not show significant difference in their satisfaction with transport, ICT and hostel services. Recommendations for improvement in service delivery in universities were made one of which being that all services that contributes to students’ academic life in the universities are delivered to an acceptable and satisfactory standard.
Prevalence of Mentoring among Graduate Students of Sport Management in Southern Nigerian Universities (Published)
The aim of the study was to find out the prevalence of mentoring among graduate students of sport management in southern Nigerian universities. A cross-sectional survey design was adopted. The population as well as sample for the study was 196 graduate students of sport management. Data were collected using a structured and validated questionnaire titled “Sport Management Mentoring Questionnaire (SMMQ)”. It had reliability coefficient of 0.983 which was established using Cronbach alpha. Data were analyzed using mean and standard deviation. It was found that graduate students of sport management rarely experienced formal and informal mentoring, traditional/face-to-face mentoring, e-mentoring, multiple mentoring, and team mentoring, career and psychosocial mentoring functions, mentoring activities, initiation, cultivation, separation and redefinition phase of mentoring. It was recommended among others that mentoring seminars and conferences should be organized for graduate students by the Department in collaboration with the University. Students should be assigned to or made to choose mentors for mentoring at the point of admission into sport management. Favourable report or result on mentoring should be part of requirements for successful completion of graduate programmes in sport management. A “Centre for Mentoring” especially for sport management should be established by the universities
The university education sector in Kenya has become very attractive due to changes in the environment. Quality has become an essential business strategy for all sectors and the implementation of quality management practices has become popular. In actual fact, quality management is an integrative management strategy aimed at the continuous improvement of universities performance. The purpose of this study is to establish the effects of quality management practices on performance of Kenyan universities. Deming’s theory of quality management provided a theoretical basis for the study. The study adopted explanatory survey research design. The target population was the employees of public and private universities from which 321 respondents were selected using stratified random sampling techniques. Data was analysed using descriptive statistics Pearson correlations and structural equation modelling. The study unveiled that employee involvement in the university activities, leadership commitment and continuous improvement and customer focus have a significant effect on the university performance. Top management should facilitate employees for any successful implementation of quality management practices. The study recommended that universities operating in Kenya should embrace quality management system to improve their performance.
Job Satisfaction as Correlates of Career Commitment of Librarians In Selected Universities In Ekiti And Ondo State, Nigeria (Published)
The study was designed to investigate the correlation between job satisfaction and career commitment of librarians in six selected university libraries in Ekiti and Ondo States, Nigeria. The study adopted a descriptive survey research method and utilized questionnaire to generate data for the study. Total enumeration technique was used to cover a study population of fifty four (54) librarians working in the six universities selected in Ekiti and Ondo state, Nigeria. Three research questions were presented for the study, and two hypotheses were tested at 0.05 level of significance. Data collected were analyzed using simple percentage, Pearson Product Moment Correlation and regression. The study revealed that there is a significant relationship between job satisfaction and career commitment of the librarians working in universities in Ekiti and Ondo State, Nigeria. Also, there was a significant difference between career commitment of librarians working in private universities and those working in public universities in Ekiti and Ondo State, Nigeria. The study recommended that the university administrators should make available all the necessary equipments to facilitate librarians’ duties and improve their job performance and also provide conducive working environment for them. The university manage should organize training on the job to improve their performance and librarians should be well remunerated and recognised. All these will make them to be satisfied with their job and be highly committed to their career.
Problems of Learning Foreign Languages in Colleges of Education and Universities in Nigeria: A Comparative Study of English and French Languages (Published)
In this study, an attempt has been made to vividly unveil some areas that serve as barriers to easy and effective learning of French and English languages Colleges of education and Universities in Nigeria. It is evident that the teaching and learning of foreign languages in Nigeria, a country of diverse ethnic groups, are hard hit by series of problems. It is hoped that through various researches that highlight different aspects of the learners difficulties, their trauma will be greatly reduced. In view of this, we have made a comparative analysis of the problems and proffered possible solutions to help the teacher as well as the learners. Be it English as a second language or French as a second official language in Nigeria, both are foreign and must be considered as much. Pedagogical approaches are proposed in the paper to enhance the teaching of these languages in Nigeria.
A COMPARISON OF COUNSELLOR EDUCATION PROGRAMMES IN TWO UNIVERSITIES IN SOUTH-SOUTH NIGERIA (Published)
This paper discusses the training patterns of two universities running counsellor education programmes in South-South Nigeria. The purpose was to compare whether the programmes offered in these universities were the same or different, and their relevance in meeting the needs of the people. This has become pertinent due to the role of counselling in modifying maladaptive behaviour, which is posing a threat to the educational system in Nigeria. The areas of comparison include: the admission policy, course contents, methods of training, academic staff quality and staff development as well as availability of facilities for the programmes The analysis revealed that there were similarities between the counsellor training programmes of both universities in terms of admission policy and entry requirements, academic staff quality/staff development and methods of training using lectures and practicum. However, differences were found in their course contents, credit hour allocations and facilities, in which the programmes from the University of Port Harcourt were more diversified in meeting the needs of the society than that of the Niger Delta University as at the period of this research. Although both were involved in practicum, too much emphasis was placed on theory with little practical knowledge and skills in both universities.. This can be attributed to the way that counsellor educators themselves were taught in the various universities where they graduated. It was recommended that the Counselling Association of Nigeria should evolve a professional enhancement programme for its members in addition to the government offering sponsorship for counsellor educators to visit other universities outside Nigeria in an exchange programme in order to gain adequate practical experience, ensure programme uniformity and ensure the provision of better facilities by the government for counsellor training. Others include the extension of the period of practicum and requesting TETFUND assistance in training/re-training of counsellor educators.
The study examined the impact of records keeping on office managers in tertiary institutions in Nigeria. Two research questions and two hypotheses guided the study. A descriptive survey research design was used for the study.The study was carried out in Ebonyi and Enugu States of Nigeria. The entire population comprising of 100 office managers was studied. A four point response item questionnaire was used as the instrument for data collection. Two experts in the department of business education and one expert in educational measurement and evaluation were given the drafted copies of the questionnaire for face and content validity. Cronbach Alpha was used to ascertain the reliability of the instrument. The data collected were analyzed using mean, standard deviation and t-test statistics. The findings of the study showed that records’ keeping is very important for effective planning of the office. Despite the importance of records keeping on office management, it has been constrained by lack of funds, insufficient skills, poor storage, and lack of infrastructure etc. Furthermore, the null hypotheses were accepted. Based on these findings, the researcher recommended that government and school authorities should provide adequate funds and sufficient skills for the effective management of office records, there should be adequate training and retraining of office managers, also there should be adequate infrastructure in the school.
CREATING SAFETY CULTURES AMONG UNIVERSITY ADMINISTRATORS; A CASE STUDY OF THE UNIVERSITY OF EDUCATION, WINNEBA, GHANA. (Review Completed - Accepted)
Safety culture is shared and accepted attitudes, beliefs and practices supported by documented policies and procedures in an organization which influences employees’ perceptions and behaviors within a workplace. Analysis of safety culture is important in institutions in order to identify potential areas of improvement. The objective of this study was to evaluate safety culture amongst administrators in UEW. Fifty respondents comprising 10 senior members, 10 senior staff and 30 junior staff participated in this study. Data was collected through self administered questionnaires. The results recorded low perceptions and awareness levels, lack of adequate safety training and non existence of safety reward schemes amongst the administrative group. Based on these results the study recommends an improvement in employees’ safety perception and satisfaction leading to an enhancement of safety culture.
JOB SECURITY AND JOB SATISFACTION AS DETERMINANTS OF ORGANIZATIONAL COMMITMENT AMONG UNIVERSITY TEACHERS IN CROSS RIVER STATE, NIGERIA (Published)
The purpose of this study was to find out the extent to which job security and job satisfaction predicted organizational commitment of university teachers in Cross River State, Nigeria. The relative contribution of each of the two independent variables to the prediction was also investigated. A survey design was adopted and the study sample consisted of 290 lecturers selected from 2 universities using purposive sampling technique. Two hypotheses guided the study. Instrument for data collection was a structured questionnaire. Data were analyzed using multiple regression and t-test. The result of the study revealed that both job security and job satisfaction jointly had a significant effect (F = 9.87; P< .05) on organizational commitment of university teachers. There was also a significant correlation between the joint predictor variables and organizational commitment (R = 0.593; P<.05). Job satisfaction was a more potent predictor of organizational commitment (t = 3.38; P < .05) than job security ( t = 2.75; P < .05). The two independent variables made significant relative contributions to the determinacy of organizational commitment of university teachers. Premised on these findings it was recommended that the government and university management should improve upon existing motivational strategies to ensure job satisfaction of academic staff in order to enhance their commitment. Actions of government and university authority that would lead to threats of job security among academic staff should be avoided as this could jeopardize their sense of commitment.
Assessment of Functional and Environmental Indicators in the Performance of Buildings in Federal Universities of South East Nigeria (Published)
The purpose of this paper was to evaluate the extent to which functional and environmental measures/indicators are expressed in the performance of Educational buildings in Universities of South East Nigeria and recommend measures for improved understanding and practice. Literature review was used to provide a clear understanding of the constructs of functionality and environmental performance in buildings. A questionnaire relating to the diverse contents of these constructs was developed and administered to a convenient sample of staff and students of some Federal universities under investigation. Data generated from the questionnaire were analysed using Excel and statistica; Version 9.0. The study suggests that majority of the respondents (staff and students) were generally dissatisfied with the functional and environmental performance of their building facilities. Information about the design and use of specific buildings were imprecise and therefore not usually identified in the institutions studied. The functionality and environmental concerns of most of the building spaces such as classrooms, offices and residential accommodations were found to be poor. Hence, the interaction between users and building spaces did not add value to learning and working experiences. The findings point to the conclusion that functional efficiency and environmental performance goals seem not have been explicitly expressed in the design of most buildings investigated. The study points to the need for designers and facilities managers in these institutions to acquire skills on critical aspects of building performance evaluation, particularly, the recognition of environmental and functional concerns/indicators as means of meeting the increasing demand for higher quality by stakeholders in the education sector.