Tag Archives: Corporate Social Responsibility (CSR

Can the Supply of Corporate Social Investments by Organisations Meet Stakeholder Demands (Published)

The authors consider how the demand for Corporate Social Investment (CSI) by communities are supplied by AngloGold Ashanti in the form of Corporate Social Responsibility (CSR). Analysis of the demands of the stakeholders were undertaken quantitatively employing statistical tools such as means and standard deviations. With the stakeholder theory as the lens the study found that management were concerned on adherence to rules and regulations whereas employees were concerned about fair procedures for employee assessment and reward, informational justice, appropriate staff benefits and motivational packages, commitment to employee training and development programs, improving fire safety measures and priority for employee security. For the larger community especially those close to the mining sites, their expectation about CSR include contributing to local community infrastructure projects, support for poverty reduction initiatives, assisting in the provision of safe water supply for communities, creating employment opportunities and scholarship programs for needy students. The study concluded that the demands of stakeholders are not met by these organizations due to lack of consultations before the provisions of corporate social investments. It is recommended that AngloGold has to increase investments in social infrastructural projects especially to meet community demands.

Keywords: Corporate Social Investment (CSI), Corporate Social Responsibility (CSR, Demand and Supply, Mining Industry, Stakeholders

The Effect of Corporate Social Responsibility on Customers’ Satisfaction of Cellular Communications Companies: A Field Study from the Perspective of the Students of the University Of Jordan (Published)

The study aimed to investigate the effect of corporate social responsibility (CSR) on customers’ satisfaction for cellular communications Companies in Jordan. The study population included customers of telecom operators cellular in Jordan, they are: Zain, Umniah and Mobilcome. A convenience sample has been used which consisted of 600 customers, 404 questionnaires were returned, which represent (67.3.%) of the total sample. The study results indicated that there is a statistically significant effect at the level of (0.05) for the application of Jordanian cellular communications corporate to the dimensions of social responsibility (economic responsibility, legal responsibility, ethical responsibility, charity responsibility) on customers’ satisfaction. There is no statistically significant difference at the level (0.05) on customer’s satisfaction of Jordanian cellular communications corporate when applying the dimensions of social responsibility that are attributable to gender.

Keywords: Corporate Social Responsibility (CSR, Customers’ Satisfaction

Corporate Social Responsibility and Its Implementation in Nigeria: Problems and Prospects. (Published)

Businesses generally are created or established to maximize profit through effective and efficient management of human and material resources in line with their predetermined vision, mission, policy and goal(s). In the course of maximising profits companies annex natural resources- foreign and local, as a result impacting positively and negatively in the environment where it exists. In other to remedy the problems brought about by the operations of these companies to the people and environment where they operate, the management of these businesses through rendering of some social services in turn pay back to the community, hence the concept corporate social responsibility (CSR). It is in line with the above statement that this paper aims at studying the commitment of foreign as well as local businesses in achievement of corporate social responsibility in Nigeria. The research adopted the qualitative research, as it reviews the literature relating to the problems of implementing CSR in Nigeria. After critical x-ray of related write-ups on the topic under study, we found out that some factors such as inability of Nigeria Government to enforce CSR into Law, corruption and selfishness, lack of interest in implementing CSR, political and social insecurity poses as a serious obstacle to companies to implement CSR effectively and efficiently in Nigeria. Finally the study recommended among other things that the Government of Nigeria should put into law, which is providing a legal framework for companies on Corporate Social Responsibility. This will make CSR to be taken seriously and seen as obligatory as against non-obligatory.

Keywords: Corporate Social Responsibility (CSR, Implementation, Problems, Prospects

Knowledge Management, Eco-Efficiency and Corporate Greening Strategy in Africa A Case of Shell Petroleum Development Company (SPDC) and Ogoni in the Niger Delta, Nigeria (Review Completed - Accepted)

The paper explores the linkages between Knowledge Management (KM ) initiatives, eco-efficiency and corporate greening strategy in Africa .It draws from a case analysis on the 1993 shut down of oil exploration of SPDC on Ogoniland in the Niger Delta region of Nigeria as a result of massive protest against the company’s operation. After comparing the concept of greening with the conventional notions of corporate social responsibility (CSR), the paper argues for corporate greening in Africa as it seeks to provide answers to questions such as; how has KM been designed to accommodate greening, more importantly, what specific green KM practices do the SPDC observe and to what extent has that been practicable and environmentally sustainable?. On the other hand ,what green strategy and initiative did they not observe which ignited massive protest and shut down of its operation by the Ogoni people? Both primary and secondary sources of data were used as it argues that KM could be influential if it is broadened to embody greening in CRS. Results from the analysis indicated that significant relationship exists between poor corporate greening culture and increased rate of environmental degradation. Evidence included oil spill, pollution, lack of cleanup, communal crisis arising from oil rents etc. The paper proffers alternative “green’ and ‘people based’ KM initiative and makes policy recommendations.

Keywords: Corporate Social Responsibility (CSR, Eco –efficiency, Green Strategy, Intangibles, Knowledge Management