The objective of this paper is to measure the effectiveness and efficiency of the human resources training function at one of the telecommunication companies in Jordan “Orange Jordan”. The target population for this study is 140 unit managers and their assistants at Orange Jordan. A total of 105 unit managers participated in the completion of questionnaires. Data analysis was done by factor analysis; explanatory and confirmatory data modeling and Cronbach’s alpha-values and practical significance by means of effect sizes. The findings of the study stipulate that the primary function of training department today is to ensure the implementation of the standards of effectiveness and efficiency to accomplish an organization’s goals and objectives. Using Training as a competitive advantage means analyzing the factors necessary for the organization’s long-term success. Areas such as training design, training processes, training policies, effective trainer, training strategies, training goals and objectives are essential to this concept. In order to formulate appropriate competitive advantage through the effectiveness and efficiency of the training function, it is first recommended to analyze the firm’s strategic needs. The training department should create a complete model of training function and a more coherent attempt must be made to improve the level of internal communication between the unit managers and their employees. This would create an environment within Orange Jordan that can promote mutual respect, trust and concern between management and employees.
Keywords: Effectiveness, Efficiency, Induction, Training, confirmatory factor analysis
