Over the past years, the banking and finance sector in Vietnam has seen strong changes. The scale and network of commercial banks have been expanded more quickly. The number of customers using internet banking services has also increased. Besides, the strong penetration of information and communication technologies into the finance and banking sector has recently created new hi-tech products and services such as payment services by Internet. The benefits of electronic banking are enormous thanks to fast, accurate and secure. Along with the trend of using ATM cards, in the last few years, Internet banking has been developed as a financial and banking channel for all types of individuals and businesses. Internet banking services are helping customers own financial resources anytime, anywhere. Moreover, the research results showed that there were 300 commercial bank customers who interviewed and answered about 14 questions. The Data collected from 05/06/2016 to 15/06/2017 in Ho Chi Minh City. The researcher had analyzed Cronbach’s alpha, KMO test, the result of KMO analysis used for multiple regression analysis. The research results were processed from SPSS 20.0 software. Finally, the researcher has recommendations supporting the sustainable development of internet banking services at commercial banks in Ho Chi Minh City.
Keywords: Banking, Commercial Bank, Internet, LHU, online
